Suitopia Reviews 848

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Nice place - but busy - Nice employees in general Super breakfast buffet And lunch / dinners Only at the pool side not helpfull. Only spanisch language speaking No balls( even soft small ones... See more

Rated 5 out of 5 stars

I have bought two suits and some shirts from Suitopia - one tuxedo and one white linen summer suit and I couldn’t be more satisfied with the results. From designing the suits the way I wanted th... See more

Company replied

Rated 1 out of 5 stars

Company are now named Hockerty based in Switzerland which has terrible reviews. Customer service is all automated so you never have contact with a human. I asked for a refund they said they would hono... See more

Rated 1 out of 5 stars

I got the complete wrong suit who obviously was for another customer. Everyone can make mistakes but its how they try to make up for that mistake that counts. I have not yet been offered any form... See more

Company details

  1. Tailor
  2. Men's clothes shop
  3. Mens Tailor

Written by the company

Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

848 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very good quality, fits perfect looks the part. Would highly recommend. Well Done!

20 September 2021
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Reply from Suitopia

Hi Alan and thanks for your rating and review! We are very happy that you are satisfied with your order. Wishing you a great day ahead!

Best,
Sofie

Rated 5 out of 5 stars

Fantastic

Suit arrived in plenty of time for my wedding and fit like a dream. The Mrs. called me "breathtaking"!!!!!

17 September 2021
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Reply from Suitopia

Wow, John! This sounds amazing! We are so happy for you and your Mrs! Wishing you a lifetime of happiness together.

Best,
Sofie

Rated 1 out of 5 stars

The suit order was for my daughters…

The suit order was for my daughters wedding, quality was good but the trouser leg length was 19in leg instead of 31in, measurements were checked several times and they asked for photos which we sent and still they got it wrong. The trousers can't be fixed for the wedding so have had to spend more money on a suit from somewhere else, had it not been for covid and shops being closed when the order was placed I wouldn't use them. They have a no return no refund policy so we have lost £500.00 at a very expensive time.

14 September 2021
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Reply from Suitopia

Hi Russ! Since our tailor's where suspicious of the measurements in this order we asked you to re-measure yourself according to our measurement guidelines before production of your suit started. As our claims department have noticed on the pictures you've sent us for reference, the 31in referred to is in the inner leg. As we've guided you in our e-mail correspondence, according to the pictures and the description sent to you, the measurement of the trousers must be taken on the outside of the leg.

Sincerely,
Sofie

Rated 5 out of 5 stars

Great product.

Great sizing and didn't take long to be delivered.

13 September 2021
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Reply from Suitopia

Thank you for your feedback! Wishing you a great day ahead!

Best,
Sofie

Rated 1 out of 5 stars

Worst pair of pants... EVER

I ordered a red blazer and a pair of white pants from suitopia. The following happened...
1. There was no telephone number one could contact the staff. I reached them via IG but that gave me nothing other than some late responses.
2. The people who took our measurements in Malmö did their job very poorly (in less than 30 seconds).
3. After a few weeks I received my parcel. The blazer looked fairly good, but the pants were the WORST!
4. I tried to contact them many times in a span of a few days, and I finally got a reply from one of the staff apologising for the late reply due to new summer interns. I hate they don't have a mobile number and every reply takes them many days to respond.
5. The tailer to whom I brought the pants suggested that I should not spend a penny on them as they were in very bad condition.
6. I sent many emails to the staff requesting a refund but they tried to persuade me by almost making me order a new pair of pants. The reason I did not order a new pair was the fact that the occasion I was willing to wear the pants on had already passed and I did not want to pay 1700+ kr for a badly sewed pair of pants AGAIN.
7. When the staff finalised that there was no way they could refund me, I asked them how to make an official case and where I could post my reviews.
8. I suddenly received a reply where they made ´an exception' just for me and I received a refund in a few weeks.
9. the staff were not rude at all; I hated the company itself and I am NEVER going to purchase from them at all: no telephone number + late responses + expensive products + no sessions where one could try the products to see if they fit + no official refund system!

best,

22 August 2021
Unprompted review
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Reply from Suitopia

Hi Ejaz! We are sad to hear that we didn't meet your expectations. As you rightfully mention, we normally do not offer refunds, due to the fact we offer tailored clothing individually adapted for your body. However, it seems like there has been a misunderstanding. In order to reach that "like a glove" feeling of your suit we are offering a Perfect Fit guarantee. If it for some reason is not possible to make adjustments - perhaps due to a production error or measurement error by our partner tailor (something that unfortunately happens in rare occasions) - we offer a free remake of the pants. This means you don't have to pay anything for them. You can read more about our Perfect Fit guarantee here: https://www.suitopia.com/en/perfect-fit-guarantee/

Best,
Sofie

Rated 1 out of 5 stars

Don't buy from this shop

Don't buy from this shop. They order from China and it's bad quality 👎👎👎👎

5 August 2021
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Reply from Suitopia

Hi Jonas and thanks for your feedback. We are sorry to hear that you've experienced bad quality and would love to know more about this. We have therefore contacted you by e-mail. We have vetted our suppliers carefully and is working together with the only tailor in Asia that signed the Fashion Pact together with Western fashion companies. One of our core missions however is built in our business model - not to overproduce and make clothing last longer than fashion.

Looking forward to speak with you soon again!

Best,
Sofie

Rated 5 out of 5 stars

The Perfect Fitting Tuxedo

Getting ready for an event is hard and finding something of QUALITY to wear as a man is a serious task. Especially when it comes to needing a tuxedo for a formal event. ALL tuxedos need to be sized to fit a person to perfection.I was on edge thinking about all that could be or go wrong after I placed my order. So when I recieved my tuxedo in the mail during the proposed time and it fit ALMOST PERFECT I was floored, shocked and elated at the same time. I just have to taper the bottom of my pants legs to my personal liking. Suitopia, you guys are classy, dependable and HIGHLY affordable when it comes to custom made items. You have impressed the hell out of me, and you now have a life long customer. Thank you for a GREAT experience!!!

29 July 2021
Unprompted review
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Reply from Suitopia

Dear Choice, thank you for the positive review! We are so happy to hear that you feel satisfied with your order and that you where impressed by the quality, it is our goal to deliver good quality tailor made suits to all of our customers and we are glad that we succeeded to do this for you. Happy to have you as a customer and you are more than welcome back!

Kind regards,
Viktoria

Rated 5 out of 5 stars

Best fit I have had

The suit fit perfectly. Very satisfied

27 July 2021
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Reply from Suitopia

How nice to hear that you are satisfied with your order, Andre!

Rated 1 out of 5 stars

Order a custom suit that’s was supposed…

Order a custom suit that’s was supposed to be a tan/ dark beige for my wedding when it arrived it was almost white and not at all what the picture showed when I ordered. So I unfortunately had to go out and buy a completely new suit and am stuck and out all that money with a suit I won’t be wearing

23 July 2021
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Reply from Suitopia

Hi Dalton, we are sorry to hear that you feel unsatisfied with your order. Our customer service team will contact you for further information on your order.

Kind regards,
Viktoria

Rated 4 out of 5 stars

The blazer as usual was perfect

The blazer as usual was perfect. I am impressed by your tailoring. It could not be better. Five out of five for the blazer. However the postage was not tidy. It could have been better. Since I got an excellent product I overlook that small flaw.

10 July 2021
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Reply from Suitopia

Hi Oladapo! We appreciate your feedback! Unfortunately we can not keep our third-party couriers' vehicles clean, but we do guarantee a perfect fit of our suits (why we also are extra glad you received this). Wishing you a great summer ahead!

Best,
Sofie

Rated 3 out of 5 stars

Good but new prices are too expensive

It's a great site, the suits are well made, the fabrics are nice. Unfortunately the new prices skyrocketed, I will probably not order again.

7 July 2021
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Reply from Suitopia

Hi Thomas and thanks for your feedback. We are currently updating our inventory with even more premium fabrics. It is true that some of our fabrics have increased in price, but some also decreased.

Best,
Sofie

Rated 1 out of 5 stars

Wedding Suit

I ordered a Wedding Suit in London Night Blue, which was a more elegant fabric. But when the suit arrived it appeared to be a cheaper fabric (without asking BTW!).
After complaining, we found an agreement: I would keep the suit I received, I would get back the difference in money and I would get a new waistcoat (because it was not fitting well). We are more than 2 weeks later, the waistcoat is not sent yet. My wedding day is coming in less than 2 weeks. I can tell you already: it will not arrive. This was the last time I ordered a suit on this website. You cannot rely on them.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

I ordered 3 shirts by size

I ordered 3 shirts by size, when I received the shirts, the shape was not good, I got a tailor to help with new measurements for the shirts. Suitopia wanted me to be happy, so I got 3 new shirts, this time the shirts fit perfectly. Great service that I did not see coming. Highly recommended to shop at. professional and human behavior

6 July 2021
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Reply from Suitopia

Hi Hallgeir and thanks for your honest review! You pinpoint exactly what we are striving for - a professional and human approach. We are glad that this is reflected in the actual customer experience!

Wishing you a great summer ahead!

Best,
Sofie

Rated 5 out of 5 stars

Wilhelm light-grey 3-piece suit

I ordered the suit at the beginning of June, and it was produced and delivered in a little less than four weeks.
The fit is excellent, and the fabric is pretty light. The jacket and waistcoat were a bit crumbled on arrival, but nothing serious.

2 July 2021
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Reply from Suitopia

Hi Kristoffer and thank you for your kind words! We love that yet another customer get to experience the feeling of a perfectly fitted suit. Do not forget to follow us on Instagram @suitopia to stay updated on the latest news.

Wishing you a great weekend ahead.

Best,
Sofie

Rated 5 out of 5 stars

I had a good experience

I had a good experience with shopping at Siutopia. Ver good instructional videos for measuring yourself. Only thing you should add is being more upfront which delivery time as I did not find out it would take 1 to 2 weeks. That was the only surprise I encountered.

29 June 2021
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Reply from Suitopia

Hi Oskar and thanks for your review! Thanks for your feedback, we will definitely take it in consideration. Hope to see you soon again!

Best,
Sofie

Rated 5 out of 5 stars

A great experience!

A great experience!
The suit is manufactured 100% to my wishes.
Only the pants needed a little help from my seamstress.
Suitopia immediately paid the costs incurred. I had the money in my PayPal account within one working day after submitting the invoice.
Great!

28 June 2021
Unprompted review
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Reply from Suitopia

Hi Steffen and thanks for your rating and review! We are pleased to hear you had a great experience and hope that you will have many happy occasions wearing your perfectly fitted suit!

Best,
Sofie

Rated 5 out of 5 stars

Excellent service - perfect suit

Suit came on time. Advise and Support by Olga was excellent. The suit wes well fitting and as imagined. I feel I got great value for my money. Thanks very much. Will highly recommend

25 June 2021
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Reply from Suitopia

Hi Edwin and thank you for your kind words! We are so happy that you got to experience the feel of a perfect fit and that our partner tailor Olga in Oslo gets the well deserved credit as well.

We wish you a great summer!

Best,
Sofie

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