Balance changed on desktop before mobile. The issue was that my banking app showed payment while the site stayed unchanged. boring account functions should just work. My coffee went cold while I co... See more
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The support agent said payment team would update case #7398 within four hours. Next morning, nothing. Another agent said no timeframe was ever added. So which answer was made up? Nobody should need th... See more
The round on Bonanza Megaways froze halfway through. Oddly, favourites emptied itself after logout. Maybe it is a minor bug, but pages involving funds need to agree with each other. That is the kind o... See more
Mobile Safari handles resource-heavy Megaways slots smoothly without thermal throttling or sudden browser crashes on older iPhones.
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My lower deposit limit saved and then…
My lower deposit limit saved and then disappeared. Then the overview became less useful than my bank app. the wording needs to be much clearer for this kind of tool. I would not have cared if the site had shown one honest status
14 March
14 March, I attempted to withdraw 110.
The cashier showed one minimum first, then the final screen switched it. That is a messy place to discover a new rule. The records continued to show the issue as unresolved
I contacted support through email…
I contacted support through email because the English and local terms displayed different limits. The answer didn't solve anything and arrived much later.
Terms page easy to follow
Terms page easy to follow. Bonus conditions straightforward.
The game info panel doesnt bother with…
The game info panel doesnt bother with maximum win or volatility on about half the titles, so you open things blind and work out afterwards what youve walked into.
The support agent said payment team…
The support agent said payment team would update case #7398 within four hours. Next morning, nothing. Another agent said no timeframe was ever added. So which answer was made up? Nobody should need three chats for one obvious answer.
Wrong reply from support
The issue was not about losing money
The issue was not about losing money. It was that the game reloaded in the middle of a spin, which made the process feel unreliable.
Email support replied after midnight…
Email support replied after midnight with one copied FAQ paragraph. It didn't mention my 72 withdrawal request, my ticket number, or the screenshot I provided. The account screen didn't make anything any clearer.
why does a weekly deposit cap reset on…
why does a weekly deposit cap reset on a calendar week rather than a rolling seven days? set mine on a friday and it cleared on the monday, three days on, which is not what anybody would take weekly to mean.
Search filters kept resetting
the app has a live tables section that…
the app has a live tables section that lists tables you cannot join... they show, you tap, you get a message saying this table is not available on mobile. about a third are like that and the tile says nothing beforehand.
app relaunched itself mid bonus round
app relaunched itself mid bonus round, 8 spins lost, no history entry
Support chat closed while I was still…
Support chat closed while I was still typing the ticket number.
When I reopened it, the new representative asked for the same screenshots from the beginning.
The status gave no indication of what was supposed to happen next.
Balance changed on desktop before…
Balance changed on desktop before mobile.
The issue was that my banking app showed payment while the site stayed unchanged.
boring account functions should just work.
My coffee went cold while I compared the pages. brilliant… another refresh
Cashback showed on the account banner…
Cashback showed on the account banner Thursday lunch. Then support pointed me back to the same confusing rules. I left the bonus alone because the numbers stopped making sense. That tiny mismatch made the whole account harder to trust.
Deposit screen blank in Firefox
Deposit screen blank in Firefox
Deposit page fine in Chrome
Same laptop, same evening, the same account. No one on chat could tell me which browsers are supported. Is that written down anywhere on the website?
Login code arrived late twice
Login code arrived late twice, then the page said the first code was expired. I was already on my second coffee by the time I got in. Support still had the same old note afterwards.
The site itself has been easy enough to…
The site itself has been easy enough to learn, but my first withdrawal has been sitting there since monday and nobody has explained what the hold up actually is
Document list changed after I uploaded…
Document list changed after I uploaded my utility bill
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