Summerboard Reviews 102

I am deeply disappointed by the unprofessional and hostile treatment I received from this company. When I reached out regarding a technical issue with a recently purchased battery, the support staff was not only unhelpful but openly insulting.
Instead of troubleshooting the problem, the representative accused me of fraud, stating I was 'just trying to get an extra for free.' Furthermore, the support team intentionally ignored my provided evidence and ceased all professional communication.
A company that treats its customers with such disrespect and handles warranty inquiries with personal insults is not trustworthy. Even if technical misunderstandings occur, there is no excuse for this level of toxicity. I strongly advise against buying from them if you expect any kind of professional post-purchase support.

If you don’t want to throw your money out the window and actually value your physical safety, stay as far away from Summerboard as possible. Here is my experience with a company that ignores every professional standard and legal obligation:
Junk out of the box: My board (Pro Pack for over $1,500) became non-functional within a very short time. It doesn't charge properly and doesn't ride. A clear warranty case, yet Summerboard treats it like an annoying inconvenience.
Life-threatening repair suggestions: This is the peak of unprofessionalism. Instead of repairing the defective board, support sent me photos of "DIY" fixes using WAGO clamps and demanded that I solder cables myself and rebuild high-voltage electronics. Riding a device at 40 km/h with a makeshift "clamp fix" is grossly negligent and life-threatening.
Stone-age Software: The app is incompatible with modern smartphones (like the Samsung S25 Ultra). Support's answer? I should "buy an old phone." The fact that a "premium" manufacturer doesn't maintain its software and blames the customer is unprecedented.
Zero Responsibility for International Customers: As soon as you live outside the USA, your "warranty" is worthless. Direct quote from support: "We are not Amazon." They refuse to cover shipping costs and expect the customer to take the risk and cost of trans-Atlantic shipping for individual parts.
Insulting and Arrogant Support: Instead of helping, the support became personal. I was told it was my fault for "failing to do research" to prevent these hardware issues. This is victim-blaming at its finest. The excuse that parts are "out of stock" is used to delay the process indefinitely.
Verdict: Summerboard sells overpriced e-waste and offers a customer service that doesn't deserve the name. If you don't want to risk your life tinkering with defective wiring while being mocked by the manufacturer, spend your money with a serious company.
I am now escalating this via a formal chargeback with my payment provider, as Summerboard has officially refused to provide professional warranty service.

Great service and community. Really fun alternative to snowboarding in the summer.

My previous experience with Summerboard support (earlier this year/2025) was poor.

However, my most recent support/warranty email was promptly responded, handled professionally, and resolved to my satisfaction.

I am hopeful that support personnel will continue to be empowered by the company/executives to resolve warranty claims promptly, professionally, and satisfactorily.

it was all good but I haven't gotten my tool kit it made it end up striping a few bolts

Aaron helped me out big time when my board had issue and even included new trucks, wheels, and a remote when he was done fixing it. Great responsive company and stellar customer service.

Helpful and fast service

The staff showed me excellent customer service. Was accommodating and friendly! Fixed up my old board for me when I couldn’t figure out what the problem was and shipped it back to me. Response time was always almost immediate even via email. Would give more stars if I could!!

They walked me through the process and made it easy to understand. Very helpful.

I had an issue with my Summerboard, and I reached out to customer support. They were very responsive and helpful, always kept in touch, and quickly sent the parts I needed. Everything was done efficiently and with great quality. I really appreciate their service!

Helped out with a problem not covered under warranty and super nice.

The board is super fun and works as advertised, I had an isssue with the battery fresh out of the box, support replied to every email in less then 12 hours had my bad battery shipped and a new one sent took time in shipping to get it with no problems and everything works exactly as it should 10/10 I’d recommend to anyone and if your on the fence it’s worth it

Contacted me over the weekend. felt like they cared.

Got straight to the solution after reading my story.
what else could you ask for.

I emailed asking for a specific part and got a response much faster than I expected and the part is being sent already. I an very satisfied with today interaction.

Ive had a lot of problems with my summerboard in the past which were very tedious to get resolved with support, but recently the support has been outstanding, with very fast response times with helpful information. I sent my board in for service and they got everything fixed up and sent back the same day it arrived. Overall im much happier owning a summerboard now compared to a few months ago.

Service really picked back up. Response time is fast and issues getting resolved quickly.

Just got the SBx2 and this thing is a total game changer! It feels just like snow. One of the videos said to just imagine you’re on snow and that was the breakthrough I needed to shred

I can’t rate the product because the packaging was damaged or intentionally broken into during shipping. It was missing the remote and both chargers in addition to other less essential items. The customer service for the company is absolutely horrible. They limit interactions to email entirely. There is no phone number to call to speak with a representative. They put the parts on a “list” to replace but would not provide an expected shipping date. They only said the parts would ship when all missing parts were in stock, even after 2 days to sort it out. I would not recommend this product or company to anyone solely based off of their customer service model, even when I get the board operational. An absolutely disappointing experience, especially considering how much the products cost. If I could give it 0 stars, I would.

This board has given me years of shredding with zero issues i definitely give it 5 stars!!!