Summitathome Reviews 

339
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The delivery driver was so pleasant and helpful and put the chair exactly where it is needed. Never had such wonderful treatment from any delivery driver before. Very good man. Delivered on 6.6.2024.

Rated 4 out of 5 stars

This was the second office chair that we bought from Summitathome. The ordering process was really easy. Pleased with the chair, when it eventually arrived. I think there must have been a problem... See more

Rated 5 out of 5 stars

Arrived very quickly and on time. Lovely colour - duck egg blue - and extremely comfortable. Initially settings were a bit stiff but this didn’t last. Very pleased as it is a vast improvement on dinin... See more

Rated 4 out of 5 stars

The chair is great and most comfortable. A super buy and so pleased it came ready assembled. A big plus. My only trouble is that I am a five foot nothing pensioner and my feet do not actually reach... See more

Company details

  1. Furniture Manufacturer
  2. Home Furniture Shop

Written by the company

Summit at Home are British manufacturers of office chairs. Blending cutting edge home office chair technology with beautiful design. British made, ergonomic office chairs with a host of wellbeing functions including body balance mechanism, twin air cell technology, memory foam, inflatable lumbar support, adjustable armrests & headrests, fully adjustable back height and angle, gas lift, deeply padded seats. Our range is available to order in 19 fabric choices, including Harris Tweed®. Delivered free, fully assembled with a 5 year guarantee. www.summitathome.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

339 reviews

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4.6

All reviews

(339)

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Rated 4 out of 5 stars

After the correct colour was delivered.

After the correct colour was delivered.
Summit delivered the chair with the incorrect colour. Twice. Blue(?), then Cream(??) and eventually Red(!!!), as ordered. A bit of a faff but have to say the delivery driver took the incorrect chairs back immediately (a plus for not using a courier company) and the replacements were quickly delivered. I was contacted by customer service after the second error. The chair appears to be great with all adjustments that I needed so would recommend the company.

5 August 2021
Summitathome logo

Reply from Summitathome

Hello - Thank you so much for your review. We are very sorry and embarrassed about what has occurred. Whilst it's great that you recognise the value Summit @ Home puts on using our own delivery team, unfortunately in this instance your first 2 incorrectly coloured chairs were delivered by an agency driver on holiday cover.
Obviously we do all we can to encourage temporary drivers to read the labels very carefully before off loading the chairs but in this instance the training was not put into practice. We will continue to look internally and update our procedures. Thank you being for being so reasonable and recommending the product to others. S@H

Rated 4 out of 5 stars

New chair Purchase

New chair arrived on time and in excellent condition. Instructions very clear easy to operate. Very satisfied with the product.

30 July 2021
Rated 2 out of 5 stars

Rather disappointing chair

Rather disappointing chair, very rickety arms which feel quite likely to break easily. And the padding is not much better, thin and uncomfortable after a couple of hours

29 July 2021
Rated 5 out of 5 stars

Excellent product

Excellent product, easy to order. Communication excellent. Swift and courteous delivery.
Could not have been better.

29 July 2021
Rated 5 out of 5 stars

Ovair home/office chair

I wasn't aware of Summit at Home until seeing an advert in The Week, and having perused the big range of styles, colours and options was persuaded to take the plunge and buy from this UK manufacturer (the John Lewis alternatives I had been looking at were all made in China).
I have not been disappointed so far, 2 weeks in, and already my back, legs and posture are benefiting.
The quality and simplicity of use are very good and I particularly liked the relative light weight (for an upstairs room at home), pre-assembled product on arrival, and ability to choose the colour and options I wanted.

17 July 2021
Rated 4 out of 5 stars

Generally pleased with the design

Generally pleased with the design, colour and comfort of the chair. The one minor disappointment was the delivery which we were advised would be between 9am and 11am iut it arrived at 7.00am whilst I was still in bed,

16 July 2021
Rated 5 out of 5 stars

Pleased with chair but delivery not so good

Very pleased with my new chair, which was well packaged and looks very well made. I had requested a colour sample of the fabric so was just as expected. However the delivery via DPD was not so good as they texted me in the morning delivery was expected to say they had rescheduled to next day at my request - which I certainly had not requested!

14 July 2021
Rated 5 out of 5 stars

Excellent Quality

I needed a new chair for my home office and spotted the Summit advert in The Times. I worked as a H&S Consultant specializing in ergonomics before I retired and purchased many chairs for the 5000 call centre staff that worked for my company. I have to say that the chair is a good as any I have purchased in the past. As a large man I tend to give the gas lifts a bit of going over but the one used by Summit is more than adequate. I am delighted with my purchase.

1 July 2021
Unprompted review
Rated 4 out of 5 stars

Excellent chair, get a fabric swatch

I saw an ad for Summit At Home and read a number of reviews which all endorsed the company's products. Delivery was in reasonable time given they are assembled to order, and I received a call the day before to confirm I would be in. I am sitting in the chair (an Inflexion) as I write and am very pleased with it. You can adjust everything you need to, including the height and depth of the lumbar support which is a must for me. My only criticism, which I have also seen from others, is that the colours in press advertising and the website aren't a great match - my chair was rather brighter/lighter than I was expecting. So even if it delays getting your new chair a bit, I would recommend taking them up on their offer to send you swatches before you order.

22 June 2021
Rated 5 out of 5 stars

Superb quality chair (Tiverton)

Superb quality chair (Tiverton). Bought for home office use. Visited the factory prior to purchasing and tried out a few alternatives. Was pleased to discover that the chair I'd planned on buying online was the one that most suited my requirements. Very helpful staff. Chair delivered within promised timeframe. If you're in the market for a high quality, comfortable and durable chair, this is definitely the company of choice.

18 June 2021

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