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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, design, and fit of items like hoodies, knitwear, and jackets. Many appreciate the quick dispatch and delivery services, often describing them as fast and efficient. However, some people were dissatisfied with specific order issues, such as receiving faulty or previously used items, or experiencing problems with returns for items they didn't like. A few also mentioned that sizing could be inaccurate compared to the provided guides, and some found the prices to be on the higher side or shipping costs expensive for international orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers praise the exceptional quality of items... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the outstanding quality of various... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and quick... See more

Order

Consumers have mixed experiences with their orders. Many customers praise the quick delivery and good quality... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the clothing to be on the pricey side,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product , the hoodies are unbelievably designed , cut and feel just awesome. The packaging and delivery was fast and fairly priced. The team even sent it along with personalized thank you note... See more

Company replied

Rated 5 out of 5 stars

Quality was immense, I got a hoodie and a sweatpant and a cap, I went towards other UK brands (not naming them for competition). I used to buy lots of clothing from Summit and it’s been 3 years I have... See more

Company replied

Rated 5 out of 5 stars

Genuinely 10/10 knitwear, first time I've spent that much on an item (full zip knit chunky knit) and it's just an incredible piece. Wish they had it in stock in grey in my size still. Service also... See more

Company replied

Rated 5 out of 5 stars

Excellent clothing. Dispatch has always been quick. I've loved every piece I've got from Summit for far. The hoodies have been amazing quality and fit, and the T shirts too (better than other brands I... See more

Company replied


Company details

  1. #408 of 620 best companies in Clothing Shop
  2. #29 of 39 best companies in Fashion designer

Written by the company

Luxury Essentials designed in England


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pleasant experience

Made two orders with summit that arrived within 3 days all in. Items were as described and haven’t worn or washed them yet but they look and feel good quality. Also had a question for customer service via email and received a helpful response. So all in all it’s been a pleasant experience and I would recommend shopping with summit.

3 December 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Tony,

Thanks for the five star review and kind words!

Im glad you are happy with everything and the CS team were able to help in a timely manner.

-Summit Team

Rated 5 out of 5 stars

Fantastic from start to finish x

Great company to buy from ! so helpful and the quality is fantastic. My new favourite and go to for my son .

9 December 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Amazing to hear your son likes the items!

Thanks for the 5 star review and hope to see you back soon!

-Summit Team

Rated 5 out of 5 stars

10/10

Fanatic quality and dispatched very quickly. The fit is also perfect

14 December 2024
Unprompted review
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Reply from SUMMIT

Really appreciate the 5 star review Megan! Glad everything was as expected and you like the item!

-Summit Team

Rated 5 out of 5 stars

Summit UK is worth the premium price

Summit UK is worth the premium price. Bought a “sun fade hoodie blueberry”. Definitely the best hoodie I own, boxy cropped and oversized fit, looks great. The hood size is perfect. I’ll definitely be purchasing more items from Summit UK despite being broke😂😂

6 December 2024
Unprompted review
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Reply from SUMMIT

Thanks for the review Zach!

I think we have to agree the sun fade items are hard to beat! Hope the hoodie lasts you a lifetime!

-Summit Team

Rated 5 out of 5 stars

Great quality

Great quality, bought a flannel and would recommend

1 December 2024
Unprompted review
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Reply from SUMMIT

Hi Al,

Thanks for the 5 star review! Really glad you like the flannel you bought.

-Summit Team

Rated 5 out of 5 stars

Love Summit

I've been shopping at summit for a few years and always had a good experience. This time I bought the black hooded down jacket, I think it's the warmest jacket I've ever owned. If you wanted to layer up underneath I'd say size up. The only issue I have is that it's already had feathers coming out of it considering I've only worn it a few times

30 November 2024
Unprompted review
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Reply from SUMMIT

Thank you for the review James,

The down jacket is filled as much as physically possible! On the slight leakage this will happen a little on the first couple of weeks of wear just due to how filled the jackets are but it should stop and not leak.

Any future issues let us know,

-Summit Team

Rated 5 out of 5 stars

Always improving

I have been shopping with summit for 4+ years. On each order it is great to see the quality of clothes constantly improving. Extremely satisfied with my latest order.
The fit is true to size. Clothes are easy to iron and I am yet to see any fading with any of my most recent orders. Thank you and keep up the good work.

2 December 2024
Unprompted review
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Reply from SUMMIT

4 Years of support means more than you would ever know Lewis!

Glad you like what we are doing an continue to support.

-Summit Team

Rated 5 out of 5 stars

Summit - top shelf!

I would highly recommend Summit. The quality of their range is superb. Delivery spot on and efficient. I have bought clothing items from them as gifts and all recipients have been overwhelmed with them. They have great sales, so sign up as not to miss out.
They certainly sell products that are that little bit extra than other brands out there. Well done. Keep it up!

27 November 2024
Unprompted review
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Reply from SUMMIT

Thank for the 5 start review Paul!

Really happy to hear the whole experience has been positive for you!

-Summit Team

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, great fit great quality.
Excellent customer service and quick exchanges and refunds.

10 December 2024
Unprompted review
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Reply from SUMMIT

Thanks for the support Andrew!

Glad everything was handled in a good manner for you!

-Summit Team

Rated 5 out of 5 stars

I would highly recommend shopping with…

I would highly recommend shopping with Summit. Even for a refund, it’s all dealt with very professionally and without any fuss. This makes our online shopping so much more easier. Thank you Summit !

10 December 2024
Unprompted review
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Reply from SUMMIT

Thanks for the review Reena!

Im glad we were able to sort the refund out in a timely manner for you.

-Summit Team

Rated 5 out of 5 stars

5+ years of trust is no coincidence …

I have been a customer since 2019 and Summit has never disappointed. It was great to see how the brand evolved and improved over time.
Current and popular designs or trends are always captured well by Summit. Always with a unique touch and luxury feel. While most brands just sell whatever is currently trendy I see Summit over here cooking up a new interpretation of something that I’ve seen before and turning it into a brilliant piece of clothing.
But also own designs and ideas come out great and those are the ones that sculpt the brands identity.

I like to buy my clothes for the long term and don’t mind a pricier piece if the quality outlasts the memory of the price tag.
With Summit I always got that. The quality never disappoints, colors and finishes like washes on the hoodies for example always come out sensational and still look like that after years of use - they get better even.

The support also resembles what you would look for. Even though I’ve never had an issue with anything I often ask my questions via Instagram DMs where they get answered within the hour or even minutes after.

Long lasting clothing from a brand that works with its audience to deliver a luxury feel and well designed garments for a fair deal is what sold me the first time and still does to this day.

4 December 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks so much for the years of support! It really does mean a lot to us.

Really glad you are liking the product we are creating and happy to hear that the support has always been a good process for you!

Hope to see you back soon,
Summit Team

Rated 5 out of 5 stars

A+ Hoodies & Customer Service!

I contacted customer support before ordering to confirm the fabric type of the zip hoodies because I noticed not every color was the same fabric (they will be in the future!) and Ben was extraordinarily fast at responding during business hours (<1 hr).

I ordered 2 heavyweight hoodies (black and vintage grey) and 1 zip (vintage grey), all in size medium. When they say they're oversized, they freaking mean it! I'm 178cm and 86kg (that's 5'10" and 190 lbs in freedom units 😉), and I gather a small would still fit me just fine, though the bottom would come up a little high, above my waste. So as long as you're fine with the oversized fit, true to size is probably a good bet, as going a size down might make the bottom of the hoodies come up too high above your waste.

The shipping was quite fast, even though I ordered on the first day of the Black Friday sale.

After wearing the hoodie for 2 days and my wife wearing the zip for 2 days, I can say we are extraordinarily happy with our purchases, and the quality. When you're wearing it, it doesn't feel too heavy, but when you pick it up it feels practically like a weighted blanket given it's heft to size ratio. I'm completely confident the 600gsm fabric is truly 600gsm.

I'm glad I heard about this company and their hoodies in a single reddit comment with a single reply, because I spent literally 6 hours looking for the perfect hoodies for us, and I'm totally confident I made the right decision. It's around 6C/40F outside right now and wearing only the hoodie with no undershirt, I am completely comfortable.

Quality: 5/5
Comfort/Warmth: 5/5
Customer service: 5/5
Shipping (cost and speed): 5/5
Price (even if I had paid the non-sale cost): 5/5

27 November 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Tim,

Thanks for the amazing review!

We always say once you get a 600GSM hoodie there is no going back to anything else, really happy to hear you and your wife are loving the hoodies and are exactly what you were looking for!

-Summit Team

Rated 5 out of 5 stars

I had a QC issue with one of my orders

I had a QC issue with one of my orders. I’m a returning customer and I love all their products/ good quality pieces they offer. Customer service reached out resolved my issue. Great customer satisfaction service

25 November 2024
Unprompted review
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Reply from SUMMIT

Hey Hector,

Im glad we were able to solve the issue you had and get everything fixed!

-Summit Team

Rated 5 out of 5 stars

The only hoodie you'll ever need

Order delivered promptly with my name hand-written on a card which was a nice touch.

Amazing quality hoodie, probably the best of any hoodie I've bought. Hardly taken it off since I bought it. The fit is perfect, not too cropped. Colour seemed slightly off compared to the pictures but the marl blue is still great. Taking some willpower not to buy another!

14 November 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review Morgan its great to hear you like the hoodies! We will take the comment on colour on board and use this to improve in the future!

-Summit Team

Rated 5 out of 5 stars

Perfect service once again

Perfect service once again, products arrived on time, fit and quality is A1.

6 November 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the return custom again Ben!

-Summit Team

Rated 1 out of 5 stars

Item returned and still no refund

Item returned and still no refund, I’ve emailed asking for clarity and nobody is responding

27 October 2024
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Reply from SUMMIT

Hi Darren,

I can see we have responded to you regarding the return asking for tracking so this can be fully processed. We are waiting your reply so we can have your return processed.

-Summit Team

Rated 1 out of 5 stars

Do not waste you're time.

Ordered a Gilet for my son in size large. Unfortunately sizing is off so sent back and ordered the XL. They will not process the return as they are saying it smells of aftershave. I watched my son try this on and contacted summit immediately to inform them that it was too small. I am extremely disappointed in this company.

5 November 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Vincent,

I have looked into this and our returns team had rejected the item due to a strong scent of aftershave, we try to be as fair as possible but we do have to have the item returned in resalable condition. Again sorry that this could not be resolved in the way you wanted.

-Summit Team

Rated 3 out of 5 stars

Good product but product info may be deceptive

Bought a wool trousers recently. Fitting is a little smaller than sizing guide listed on website. Great design and quality is good. However, I am a bit disappointed with the product description. The website described "700GSM Brushed wool" but the product label on the trousers described "90% polyesther, 10% wool". Not transparent

3 November 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Faiz,

We are glad you like the product! Regarding the composition we do mention the trousers are a wool blend in the description, we will start to offer full material breakdowns on items to help improve transparency on pieces.

Thanks for the feedback,
Summit Team

Rated 5 out of 5 stars

Best hoodie on the market.

Best hoodie on the market.

27 October 2024
SUMMIT  logo

Reply from SUMMIT

Hey Jamie,

Thanks for the review, we have to agree with you on that! our hoodies are the best on the market :)

- Summit Team

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