Sunbasket Reviews 

3,721
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers had a great experience with this company. Customers frequently praise the fresh ingredients, extensive variety of delicious recipes, and healthy meal options that make daily planning remarkably easy and enjoyable. Reviewers often mention that the overall food quality is excellent, and consumer support is described as extremely helpful and responsive whenever any minor issues arise. However, some customers also noted occasional problems regarding late deliveries, damaged packaging, and unexpected ingredient substitutions instead of organic items. A few people experienced occasional spoiled food items or missing recipe cards, though customer service usually provided quick refunds or helpful assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the food quality and menu variety are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the food features very clean and fresh... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the trustworthy weekly... See more

Customer service

Customers consistently note positive experiences with customer service, describing representatives as very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy cooking but don’t want to spend hours in the kitchen. I love fresh ingredients and a variety of different dishes. Sunbasket recipes are easy & flavorful meals to prepare and I’m not left wit... See more

Rated 4 out of 5 stars

I’ve been using Sunbasket for years. I think even longer than my relationship! I love how it takes creates ease out of meal planning and that you can always find healthy options. They have gotten bett... See more

Rated 4 out of 5 stars

Very clean and fresh ingredients and the best meal kit service for healthy eating/dieting. My partner and I have been able to follow a Mediterranean diet and achieve our target weight range through Su... See more

Rated 4 out of 5 stars

We've tried several of the food prep services - Blue Apron, Hello Fresh, and Green Chef My wife and I find Sunbasket to be the healthiest. The food is good quality. The portions are perfect. Taste is... See more


Company details


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4.2

Great

TrustScore 4 out of 5

4k reviews

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No recent history of asking for reviews

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Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(3,721)

268 reviews in the last 12 months

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Rated 4 out of 5 stars

I've tried lots of meal services

I've tried lots of meal services, and Sunbasket is the best. They have the biggest veggie portions, and the most flavorful dishes. They also use less plastic in their packaging.

However, sometimes the portions are just too small - a half head of broccoli for 2 people ?! And their meals take more work than needed. There could be a lot more one pot meals with just a few simple modifications. The meals also seen to repeat quite often. And sometimes the cold packs leak.

5 June 2026
Unprompted review
Rated 3 out of 5 stars

The food is really good but….

The food is really good but I’ve had repeated issues with the packaging and delivery where the ice packs are all at the bottom so the meals at the top are warm, and then the shipping sometimes they don’t deliver mondays so it ends up being delivered very late or on Tuesday, so it is warm and ruins the meals.

25 May 2026
Unprompted review
Sunbasket logo

Reply from Sunbasket

Thank you for your feedback. We're glad to hear you've enjoyed the food, but we're sorry to learn about the repeated packaging and delivery issues you've experienced.

We understand how disappointing it is to receive meals that arrive warmer than expected due to delayed deliveries or concerns with ice pack placement. Your comments have been shared with our team as we continue working to improve our packaging and delivery experience.

Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Sunbasket has been a game changer...

Sunbasket has been a game changer for my family. Having weekly meals arrive at our doorstep not only takes away dinner meal planning for half the week, but it also provides left over lunches to save us money during the workday. Been a fan of them for years, and plan to continue enjoying their service.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Dependable

Dependable, healthy and delicious! We've used Sunbasket for years, and it's never let us down. And anytime something has gone wrong, they fix it immediately.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

We've been Sunbasket customers for a couple of years now. The combination of good (occasionally great) food and the *lack* of having to decide what to make for dinner has been delightful. Five or six nights a week the answer is either "grab a Sunbasket bag out of the fridge" or "Eat leftovers". For basically $100/week, I couldn't be happier.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

We've loved SunBasket!

We've loved SunBasket and have received wonderful orders from them for years! Their meals are delicious and the customer service is exemplary! Unfortunately, we've had some dietary restrictions emerge so we can't order as often as we like. We've got gluten sensitivities and because SunBasket doesn't have a dedicated gluten free kitchen, we've been limited in our orders recently.

5 June 2026
Unprompted review
Rated 4 out of 5 stars

My husband and I appreciate GF and KETO

My husband and I appreciate the tasty gluten-free and keto offerings. The meals provide a venue through which to experiment with unusual world cuisine flavor combinations and cooking techniques.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

The food is delicious with so many…

The food is delicious with so many options for meals and modifications. It helps us explore new dishes from all over the world without having to restock our kitchen every time! They have also been very responsive whenever I have questions.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, interesting meals that are fresh and easy to prepare. The variety of meals available are always changing. We enjoy the diversity.

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Loyal customer

Delicious, fresh organic meals. Love the variety of optioks provided. Could work on using less packaging with their individual ingredients.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

My favorite of the food prep services.

We've tried several of the food prep services - Blue Apron, Hello Fresh, and Green Chef My wife and I find Sunbasket to be the healthiest. The food is good quality. The portions are perfect. Taste is pretty good, too. Like all of them, the meals do take a while to prepare. I generally plan on double their estimate.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Sunbasket since early…

I’ve been using Sunbasket since early 2016 and love it. It’s got the most flavorful and excellent recipes, and no other meal delivery service can compete. I do wish portions were somewhat bigger for some recipes, particularly given the cost of some of them.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Good service, some minor quality issues

Most of the recipes are great, there are some minor quality issues that reduced my rating to 4. Sometimes the produce is packed too close to the ice packs and gets frozen and can't be used. Occasionally packaged protein is leaky. They do refund quickly if you notify them of quality issues, which is awesome. Customer service is 5/5. I am also a bit disappointed with the variety of options sometimes, but that's not super common. Overall I really like Sunbasket and I've been a customer for many years.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

We love the quality and the interesting…

We love the quality and the interesting recipes and delicious flavors. Since becoming empty-nesters, it has helped to adjust our shopping , reduce our waste, and still provide the restaurant -quality cuisine every week that we've come to enjoy. It has also given us new cooking skills and flavor ideas for the non-Sunbasket nights.

5 June 2026
Unprompted review

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