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I ordered a dress for a wedding back at the end of August and still haven't received or been able to reach anyone at customer service (a joke as there is no customer service). I am very dissatisfied.
I have been a customer for YEARS and have never had an issue. I ordered 2 items from their closing sale and my credit card was charged at that time rather than when the order shipped. I sent 3 e-mails to customer service with no response so I sent a chat. Was advised my order was “preparing to ship” and that I would receive an e-mail when it ships and that should be “soon”. That was a week ago.
Now you can’t even reach anyone by chat. Now I’m reading that they haven’t paid their vendors so who knows if these items are even available. DO NOT ORDER FROM THIS COMPANY!
They do not take any returns at all. I ended up having to keep a top with fabric that itches my skin and a t-shirt that is ill fitting. They are not inexpensive either. Never shopping there again.
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