Sunderban Asian Supermarket Reviews 390

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including groceries, fish, and fresh produce, often highlighting the wide variety of available items. Many consumers appreciate the excellent delivery service, noting its speed, accuracy, and the careful packaging, especially for frozen and perishable goods. However, some customers also noted occasional issues with delivery dates not being met, with products arriving earlier or later than expected. A few people were dissatisfied with the quality of certain items, such as some fish, vegetables, or meat, and there were isolated instances of damaged products or incorrect items being delivered.

What people talk about most

Product

People report positive experiences with product quality and variety. Many customers praise the top-quality... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top-quality dried fish, fresh... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quality of service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, it is a hassle free shopping experience. I am quite regular at their online shopping with Sundarban for years now. They never disappointed us. It is very cordial to talk to the people over t... See more

Rated 5 out of 5 stars

Hi, I selected the delivery date on Saturday because I would be home and it was convinent. But it was delivered early. Please can you make sure to keep the delivery date as mentioned in the orde... See more

Rated 5 out of 5 stars

I received the product in good condition (comparatively) and earlier than the mentioned time. However, the only thing that could be improved is the chat box option; it is not humanized, so it did not... See more

Rated 5 out of 5 stars

Great experience shopping here. The dried fish (especially the Chepa Shutki) is top-quality. The green chilies are fresh and taste exactly like the ones back home. Will definitely be a returning custo... See more

Company replied


Company details

  1. Indian Grocery Shop
  2. Asian Grocery Shop
  3. Indian takeaway

Written by the company

We are an Indian-Bangladeshi grocery store in Den Haag, the Netherlands. Established in the year 2003, and are proud to be one of the favorite Indian sub-continental store in The Netherlands and across the borders. Sunderban is the only grocery shop in mainland Europe who also sells all fresh and frozen products online through the webshop and deliver straight to your doorstep on the same day in the Hague and sarrounding areas or next day in the rest of Netherlands and Belgium. We are the largest seller of Indian and Bangladeshi fish like Hilsa (ilish) fish, Rohu, katla, Pabda, King fish, Black tiger shrimps, Lobster from Bangladesh and many more varieties of fresh water fishes. Fresh goat meat is one of our popular product. Sunderban is the most trusted place for all typical Bengali products such as Gobindobhog rice in Holland for the last two decades. Our homemade fresh food such as different types of Mutton, Chicken and vegetables Biryani, Specially Hyderabadi Biryani. Indian and Bangladeshi fish, chicken and mutton Curry. Freshly made Sweets as Laddoo, Gulab jamon and Rasmali also widely popular among our customers. Visit our store or order online today and feel the convenience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

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Rated 5 out of 5 stars

The products were packaged well and the…

The products were packaged well and the delivery was sooner than I expected. Will order more products in the future.

8 August 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Miss Bhola
Thank you for sharing your experience and for nice review. See you soon again

Best regards,
Team sunderban.nl

Rated 2 out of 5 stars

Bad packing

Sweet boxes were broken and biryani container was also open from one corner

5 August 2022
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Reply from Sunderban Asian Supermarket

Hi Mr. Abhishek,
At first we thank you for your order at sunderban and for your review. Our sincere apology for the inconvenience. We will be more careful by packing time. your review will help us to improve. We have a small request, please don't delay the delivery time by your self. Delayed delivery also effects the quality sometimes.
Best regards,
Team Sunderban.nl

Rated 3 out of 5 stars

The products were delivered after two…

The products were delivered after two days and there were extra veggies in our order.

20 July 2022
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Reply from Sunderban Asian Supermarket

Dear Anushka,
At first we thank you for your order at sunderban and for your review. Our sincere apology for the inconvenience. For the delivery, we are completely dependent on Postnl. Delivery schedule and times are not fixed by us but by the Postnl. Any extra you got, is our thanks to you for putting your trust in us and at a time our apology in advance if anything goes un-intentionally wrong as like you got the delivery one day later than expected.

Best regards,
Sunderban.nl

Rated 3 out of 5 stars

everything was good except the mangoes

everything was good except the mangoes. it was rotten...

21 June 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

At first we thank you for your order at sunderban and for your review. Our sincere apology for the inconvenience. As agreed over the phone, we have already refunded the amount at your site account.

Best regards,
Team sunderban.nl

Rated 3 out of 5 stars

The products are good

The products are good . However the packaging needs to be improved specially for food items like fish . When we received the package the fishes were not in a frozen condition. Have not seen this in our previous shipment

17 May 2022
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Reply from Sunderban Asian Supermarket

Dear Suddhasawata,
At first we thank you for your order at sunderban and for your review. Our sincere apology for the inconvenience. Despite giving all our best, in the summer time it is sometime too difficult to keep the quality you use to from us. Especially if temperature goes above 25 degree. We hope you will understand.

Best regards,
Team Sunderban.nl

Rated 5 out of 5 stars

Excellent supermarket - Best South Asian Store

Excellent supermarket, As an Indian living in Netherlands, I would rate Sunderban as the best South Asian grocery store in NL. They are one of the very few stores to have authentic products that are essential for every regional taste in India and namely also fresh fish, vegetables, seasonal fruits and home made sweets.

The best service from Sunderban's team is their quick delivery often the very next day of placing the order, they have an excellent professional but caring after sales service. They also always include a small freebie in the box (a nice friendly touch to the already excellent service).

6 May 2022
Unprompted review
Rated 2 out of 5 stars

Goat and lamb meat are not the same

This is based on my past experience order 2nd July 2021.

I ordered Mutton - goat meat as mentioned on the website. But the meat received was lamb meat and not goat meat. On top of it - it tasted peculiarly different. I had to throw away all of the meat and was not a good experience. Also wrote to the company haven’t heard anything ever.

Personally, I would have never ordered had I know if it was a lamb meat. So to avoid confusion, I would change the name to “Lamb meat” on the website to avoid confusion for other customers and prevent you from similar emails as this one. Everything else was good.

13 April 2022
Unprompted review
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear sir Srivastava,
We can assure you that the meats are 100% Goat meat. This meat we added at site on request of our satisfied clients, those tasted this meat with our mutton Biryani. Although most of our clients loved our mutton but we have also few clients those don't like it. We understand that and our sincere apology for the inconvenience.
Thank you very much for your feedback.

Team sunderban.nl

Rated 3 out of 5 stars

Everything was good and fresh except…

Everything was good and fresh except the Jalebi! Jalebi was kind of raw and not cooked properly, also very soft and not crispy. Every time I order Jalebi it is great but this time it wasn't fresh and good. But, overall the mutton, other sweets and products are great and must recommend for anyone looking to buy Indian Grocery in the Netherlands!

10 April 2022
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Reply from Sunderban Asian Supermarket

Dear Sambit,
We are very sorry to know it that you didn't liked the quality of Jilebe this time. Our sincere apology for that. We will compensate it with your next order.
Again our sincere apology for the inconvenience.
Team sunderban.nl


Rated 5 out of 5 stars

Great package, great quality and highly recommend

First time I ordered frozen products, delivered with excellent packing with cooling elements.
Variety of frozen fishes and surprisingly frozen veg,green Mango and broad beans. 😋

6 April 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Jayarani,
Thank you for your nice review. We are so happy to se that you liked our products. Hopefully see you soon again.

Team sunderban.nl

Rated 5 out of 5 stars

Great service!

Great service! Product as expected, and fast delivery! Highly recommended.

6 April 2022
Sunderban Asian Supermarket logo

Reply from Sunderban Asian Supermarket

Dear Tamanna,
Thank you very much for your review and recommendation. We are very happy to see that you liked our products and service.
Thanks again.

Team sunderban.nl

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