Sundowner Holidays Reviews 

271
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for arranging amazing, tailor-made holidays that are seamless from start to finish. The staff are frequently highlighted for their professionalism, helpfulness, and personal service, making the planning process enjoyable and stress-free. Reviewers often note the exceptional attention to detail, ensuring perfect accommodation, well-organized activities, and knowledgeable guides. Many appreciate the personalized approach, where their interests are carefully considered to create unique, unforgettable experiences. This dedication results in many people returning for future superb holidays.

What people talk about most

Holidays

People report positive experiences with holidays, often highlighting the seamless planning and execution of... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, consistently praising their efforts in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high standard of transfers and... See more

User experience

Reviewers consistently express delight with the user experience, highlighting that the entire journey, from... See more

Location

Customers consistently note positive experiences with location, highlighting that many places were perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another amazing adventure with Sundowner Holidays. This is our 3rd trip with them and we would highly recommend them. Our tour was tailor made to suit us and everything was seamless from flights, hote... See more

Rated 5 out of 5 stars

A really easy company to work with. They suggested a supa schedule for us to tour Vietnam and Cambodia which we fine tuned and added too. The flights they arranged for us were exactly what we were a... See more

Rated 5 out of 5 stars

We had an amazing trip to KL and Borneo with Sundowner, the whole experience from first contact to getting back was first class, and reasonably priced for the brilliant service that you get. Lucy and... See more

Rated 5 out of 5 stars

Just back from a 13 day holiday to Borneo and from the time I enquired about the trip to the time we landed everything fell into place perfectly. The level of friendly personal service was supe... See more


Company details

  1. Tour operator

Information provided by various external sources

Tailor-made holidays to Africa, Asia, India & Latin America. Holidays with a focus on owner-run & independent boutique hotels. Holidays designed by travel experts who have visited the countries and the hotels. Honest, first-hand advice on designing a holiday that perfectly suits you and the people you are travelling with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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No recent history of asking for reviews

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4.9

All reviews

(271)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfection in paradise

Wow what can I say . We had the most amazing experience with sundowner . We travelled to Costa Rica - we had been there before 15 years ago but wanted to relive our honeymoon ! The team gave us loads of ideas but listened to our needs as a family travelling with a teen and almost teen. Every recommendation was amazing and they worked to help us stay in budget and maximise travel time fun and chill . We had an amazing trip - perfection in paradise . I would recommend sundowner to anyone .

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Wow! What a holiday!

This company actually goes that extra mile to make your holiday a special occasion. Their knowledge of your destination is unsurpassed and you can be sure that the most is made of your trip. We would not hesitate to use this company again. They were a delight to work with and extremely personable. We have great memories of the holiday thanks to James and his team. We did some some wonderful things, saw incredible sites and stayed at some unbelievable places, which we would not have experienced had it not been for Sundowner Holidays!

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

From the moment of speaking with Lucy initially on the phone to the actual trip to Costa Rica for our honeymoon, it has been stress free and such an enjoyable process. We had no hiccups during the trip and it all went smoothly - what an amazing country it is! We honestly cannot thank you enough, it was so special!

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Just returned from a family holiday in Sri Lanka and the Maldives

Just returned from a family holiday in Sri Lanka and the Maldives. Perfectly put together by Lucy at Sundowner. We gave her the brief of combining our family's love of nature, animals and outdoor activities and we were provided with a magical tour with five truly amazing hotels that exceeded all our expectations. Would not hesitate to use them again in the future.

3 January 2023
Unprompted review
Rated 5 out of 5 stars

Booking with Sundowner Holidays

Amazing...we gave Jo a simple idea of the activities we think we will enjoy as a family in Borneo and the rest was sorted! A detailed sample itinerary followed, we made a couple of small tweaks, all of which was dealt with quickly, efficiently and made so much easier knowing the advice and changes were being given based on own experience. Jo was able to answer any questions I had regarding the accommodation and activities without delay. Cannot wait for the holiday and feel very happy with the overall booking and help given to date. Highly recommend!

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Another amazing adventure made possible by Sundowner Holidays!

We have just completed our second adventure with Sundowner Holidays. James worked with us to build an amazing, personalised trip to Borneo, recommending amazing locations and including all of the experiences we were looking for. We were impressed by their attention to detail, and where we asked for specific activities or locations the team ensured all of our wishes were met. Our holiday had to be postponed twice due to the pandemic, but the Sundowner team were on the case and we were kept up to date, and informed throughout. Oh, and the overall cost was reasonable too, and cheaper than competitors! We’ll be planning our 2023 holiday with Sundowners soon, and have recommended them to our friends too!

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Trip to Borneo

The sundowners team ensured that we had a seamless and fun experience. Starting from detailed information on the trip to everything organised to the last detail during the trip. Their local teams were very efficient, including reorganising a local trip when we overlooked the date. Thank you for an amazing trip to Borneo.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

A truly wonderful bespoke holiday

We had a thoroughly positive experience from beginning to end with Sundowner. We wanted our holiday to Costa Rica to be all things to all people in our family - to include adventure, gorgeous wildlife, wonderful beaches, comfortable eco-friendly accommodation AND come in on budget! Lucy and the team at Sundowner could not have done better and we were thrilled with our holiday from beginning to end. Our hire car was even delivered to the restaurant where we were having lunch! Thank you to everyone at Sundowner for the holiday of a lifetime for us!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Sundowner Holidays Family South Africa trip

Sundowner Holidays constructed the perfect family trip for the 6 members of our family spanning 3 generations. The trip was perfect in every detail and cleverly combined adventure, challenge, education and relaxation which provided something for everyone every day.
Our family holiday to South Africa was unforgettable; offering safe, comfortable accommodation, punctual transfers, knowledgeable and friendly local guides and a huge range of experiences from quad bikes and boat trips to sunrise safaris and nighttime star gazing. I wouldn’t hesitate to recommend Sundowner Holidays and thank them for a truly wonderful trip.

4 September 2022
Unprompted review
Rated 5 out of 5 stars

excellent travel company

I booked to go to Borneo with this company and can say I had an excellent service from start to finish. The holiday was amazing from start to finish i would recommend this travel company everything was perfect.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Family holiday Costa Rica 2022 - AMAZING

James organised our holiday to Costa Rica. Actually he organised our failed (due to lockdown) trip to Vietnam and the ease that was organised then cancelled was amazing.

However, this was the best family holiday we have ever had. Tailored to what we wanted in beautiful and perfect accommodation that suited us. Every day was an adventure and honestly trying to find a highlight is impossible. From watching giant green turtles laying their eggs then walking back into the sea, to being woken up by howler monkeys to zip lining through the rainforest and kayaking with crocodiles. From learning to surf to lying beside the pool. And the thunderstorms!! Oh and morning yoga to the sounds of the rainforest. The holiday was amazing. However, James spent the time listening to what we wanted and used his experience there to give us the best possible holiday for both us and our children. We would never have been able to organise this without him. It really was his experience that helped us. We really feel we got a feel for Costa Rica. If you are sitting on the fence just do it!! If you aren’t and you have booked already - I’m so jealous.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Jo and Lucy were absolutely amazing at…

Jo and Lucy were absolutely amazing at putting together our holiday to Borneo, originally a great holiday to Sri Lanka was organised which looked stunning , but at very short notice we were advised that we could not travel and Lucy and Jo worked very quickly to re arrange our holiday with a Borneo trip , it was so fantastic they organised a great mixture or being with wildlife and then some relaxing time , my 17/20 children absolutely loved it too, they use great people to make sure everything runs so smoothly and I couldn’t have asked for better guides I highly recommended Sundowner as a company they listen to what you would like and then put together an incredible package. Thank You so much will definitely be using them again.

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Borneo Adventure-Malasysia 2022

Well we are home and a little sad our wonderful holiday is over. Our thanks go out to Miss Jo Shuttleworth & her knowledgeable team.
Firstly over the last few years and because of Covid, SUNDOWNER HOLIDAYS have been so helpful and nothing was too much trouble in making this holiday a reality. ( Team Thanks as well) you have put together a fabulous personal itinerary for my family, and I would rate this as one of our all time favourites to Malasysia.
It was everything the itinerary promised and much more. We have never met so many friendly people throughout our vacation.
The places we stayed at were superb, and the food choices offered catered for all diets.
The guides were excellent & knowledgeable, and yes we did see the Big 5, plus the Sun Bear.
That’s it, 5 ⭐️ for this Borneo Adventure.
The additional Mt Kinabalu Mountain climb, booked through Amazing Borneo Adventures was tough, but if you want a challenge, and something a little different from Jungle Safaris and Beach then the 2 day, 1 night package, is recommended. The weather was kind and we did summit.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Honeymoon in Costa Rica

Sundowner helped plan our honeymoon to costa rica. We had a very friendly woman called Lucy who organised it all. She lsitened to everything we wanted to experience and our capabilities and then designed a fantastic itineray. We had an absoluetly amazing time!

1 July 2022
Unprompted review
Rated 5 out of 5 stars

Its obviously been very trying times…

Its obviously been very trying times over the past two years but Jo, Hannah and Lucy have worked tirelessly to create for us our dream holiday, changing from Sri Lanka to Borneo at the last minute. Once we actually got away everything ran like clockwork and all of the team on location were just as helpful. We wouldn't hesitate to use Sundowners again.

10 June 2022
Unprompted review
Rated 5 out of 5 stars

We have just returned from our…

We have just returned from our honeymoon in Costa Rica. Lucy organised us the most amazing trip, we can’t fault anything. All the hotels were incredible as were the activities that were booked for us. All our transport and transfer around the country turned up exactly as planned and were all great. We wouldn’t hesitate to book with Sundowner again.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Sri Lanka holiday

Just returned from a wonderful 2-week holiday in Sri Lanka. James at Sundowner put together an excellent itinerary, taking in the must-see sights and some great hotels. Everything ran like clockwork and our driver/guide, Dan, was knowledgable, helpful and a great bloke! We would love to go back there again (after we've ticked off a few more bucket-list locations!) and would highly recommend Sundowner Holidays.

22 March 2022
Unprompted review

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