SunDrift Store Reviews 

160
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, most reviewers were let down by their experience overall. Customers repeatedly stated that the pool floats are constructed from extremely cheap, flimsy materials that easily tear, rip, or break after only minimal use. Consumers specifically noted that the delivered items look completely different from the online advertisements and completely fail to stay properly inflated during use. Some reviewers were not happy with the frustrating refund process, expensive return shipping requirements to overseas locations, and unhelpful customer service responses. Many people also experienced recurring issues with defective items, broken adjustable straps, and missing parts right out of the box.

What people talk about most

Product

Reviewers mention negative feedback about product quality and design, expressing deep disappointment with... See more

Quality

Consumers express deep dissatisfaction with the poor quality of the product, describing it as flimsy and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Possibly the worst float I have ever seen. Impossible to return, had to dispute the charge with CC company. Then sundrift had the cojones to send me an email asking why did I dispute the charge aft... See more

Rated 1 out of 5 stars

The pool chairs are made of thin and cheap materials. Each chair (with all materials) weighs 7 ounces. I weigh 165 pounds and the chair tore within 45 minutes of use. I'm positive the materials for... See more

Rated 1 out of 5 stars

I would not waste good money on this product. The air chambers burst and the fabric tore. Trying to get refund is next to impossible. The company wants to negotiate the refund amount when the produ... See more

Rated 1 out of 5 stars

The Sun Drift float in the ad came in a box mine came in a mailing envelope!!! This was such false advertising!!! I wil never buy one again…. The float is soo tiny sure doesn’t look like the pictures... See more


Company details

  1. Bags and luggage shop

Information provided by various external sources

Sustainable Backpacks for Travel. Made with recycled plastic and designed to fit female curves comfortably.


Contact info

1.2

Bad

TrustScore 1 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(160)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good to deal with and my stuff…

Really good to deal with and my stuff just arrived and it's really nice and high quality, looking forward to trying it out!

9 September 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks for taking the time to let us know, Alan!

Rated 5 out of 5 stars

Amazing Company

I ordered a yellow sundrift tote bag on Friday the 4th of September and it arrived this morning- Tuesday the 8th of September. I couldn't believe how quickly this product was delivered. The bag is lovely and the material is of a really good quality. You can tell that the material is really durable. I will definitely be buying from sundrift again!!!

8 September 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Really glad to hear you were happy with your delivery, Emily! So glad to hear you are going to shop with us again :)

Rated 5 out of 5 stars

I bought the bamboo cutlery set for…

I bought the bamboo cutlery set for using when out and about/ work. It is great quality and the carry pouch is really nice.
Service from Sundrift was quick and efficient. Order away, you won't go wrong.

7 September 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks for your order and for taking the time to leave a review, Sharron!

Rated 5 out of 5 stars

Really speedy service

Really speedy service and items were just as described. Looking forward to using them on my adventures!

20 August 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Glad to hear that Elizabeth, let us know how you get on during your adventures :)

Rated 5 out of 5 stars

The backpack is just amazing

The backpack is just amazing, the way it opens both from the top and the back of it makes it so easy to find the thing I need in an instant, instead of rummaging through my stuff for ages like I do in all other backpacks I've ever tried out. It arrived on time, and it's also the cutest thing I own!

16 August 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

So glad you're loving your backpack, and thanks so much for taking the time to leave a review :)

Rated 5 out of 5 stars

Love the bright colours

I ordered a bumbag, the colours are gorge and feels really sturdy to carry all my things. I cycle every so it’ll be so handy for something easy to throw my phone/keys etc into!

12 August 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Delighted to hear your bumbag is coming in handy, Lauren! Thanks so much for shopping with SunDrift 💛

Rated 5 out of 5 stars

Brilliant company

Brilliant company, quick communication and was shipped very quickly. The bag is excellent quality and very comfortable to carry.

7 August 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Bea, thanks so much for leaving a review and we're thrilled to hear your backpack is perfect for you :)

Rated 5 out of 5 stars

Love my towel and flask

Love my towel and flask, great products and quick delivery!!

22 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Great to hear and thanks for letting us know :)

Rated 5 out of 5 stars

These products are incredible!

These products are incredible!! Such high quality and also beautiful to look at. So important to try and be a more conscious consumer and Sundrift make it so easy!
Customer service is also fab and the delivery was next day which I did not expect! Delighted to be supporting a small Irish business :)

17 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks so much, Denise. Great to hear you are becoming a more conscious consumer - well done you. Thanks again for your support 💛

Rated 5 out of 5 stars

Amazing quality

Got the backpack as a birthday present. And then purchased the flask, towel and masks. Such good quality. Delighted with the bright colours.

17 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Wow, you are a true SunDrifter! Thanks so much for your support Mary jo!

Rated 5 out of 5 stars

Backpack

Very Nice website with great quality products. Absolute great backpack that just fits. Everything can be adjusted to make it fit comfortable. Enough places to put everything you want to bring on your adventures

9 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Super to hear you love your backpack! Thanks for letting us know :)

Rated 5 out of 5 stars

Delighted with our new towels

Delighted with our new towels, really great quality and love the designs - can't wait to test them out on our staycation next week :)

8 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks Ciara, hope you enjoyed using them on your staycation :)

Rated 5 out of 5 stars

Amazing products that not only look…

Amazing products that not only look good but are made from sustainably sourced materials. Love the pattern and colours of my towel and face masks. I am a returning customer which says it all!

6 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Great to see you return to SunDrift, Roisin! Thanks so much 💛💛💛

Rated 5 out of 5 stars

Products that honestly make me smile..

I've been wanting to order stuff from Sundrift for ages but was waiting to get paid. So I was delighted to put my order through recently. I am absolutely loving the face masks (many people comment on how nice they are). They are very bright and cheerful, which I adore. These are the most comfortable and my favourite masks out of all of the ones I have (even better than the ones I made personally for myself!!). I'm also using my water bottle daily. It's very lightweight, which is brilliant! No strange tastes or anything from it! Keeps my water cold during warm days at work. I am excited to hopefully use my towel as I'm headed to the beach in the next few days, but it really looks gorgeous and is a nice size- It actually covers my body! It really lifts my spirts, I've had only plain towels until this point! The cutlery kit has also been put to good use for lunch at work. I'm extremely happy. I will hopefully get a backpack soon, when I have saved up and when I'm going adventuring!

6 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Laura, thank you so much for ordering all those SunDrift goodies and for also taking the time to leave such a thorough review. It is very much appreciated! Thank you!

Rated 5 out of 5 stars

Amazing service

Amazing service. Fast delivery to the UK. Great products, love the vibrant colours of the towel and tote bag. Towel is great size and the zip side pocket in the tote is SUPER handy

6 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Delighted to hear that, Julie! Thank you!

Rated 5 out of 5 stars

Love the backpack

Love the backpack. Just Love it. Mostly the ergonomics and of course the look.

Costumerservice Is top.

6 July 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

So glad to hear that :)

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