I wish I had seen these reviews before placing my order. Seems like multiple customers had the same experience of delayed orders in poor communication.Ordered 5/22/26 and it keeps saying ready to ship... See more
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Review summary
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Ordered youth sunglasses in early December 2025. Email that item shipped. No further emails. Never delivered. MULTIPLE emails to support with multiple excuses re: delay. Mid January, requested refund.... See more
Ordered 2 pair of youth sunglasses December 14 with 1-3 day shipping. Email sent December 24 requesting status since I had no tracking info. Received long email about a shipment to them was delayed th... See more
Placed two orders just a few days apart and was given a 2 week window for delivery. That was in November 2025. After numerous emails and chats back and forth, receiving “pre-shipment” tracking numbers... See more
Company details
Written by the company
Contact info
1801 SW 144th, 33176, Miami, United States
- losreyesapparel@gmail.com
- sunglasseslosreyes.com
1.4
Bad
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great experience
Great experience. My package was delivered within a week of ordering. I received an email, with tracking information, a few days after placing my order and also when my order was delivered.
18 December 2023
fast delivery & amazing customer…
fast delivery & amazing customer service !
4 January 2024
Unprompted review
The glasses were received timely
The glasses were received timely, but we never received the sohoodie. I reached out to you, and was notified the sohoodie was going to be shipped from another warehouse. And to notify you if I didn't get the sohoodie by the next week. We haven't received it, I sent another email informing you we hadn't received it and I haven't heard anything from you.
18 December 2023
Excellent customer service
18 December 2023
Poor customer service!
Poor customer service!! They sent the wrong glasses. We emailed them the day we received the package and didn’t receive a response for 3 days. Their email just told us to use a different email group which we did immediately. We then received another email telling us to send an email to the first email address we already sent a message to. It has now been over two weeks with no response. Very disappointing to say the least!
18 December 2023
They do not send merchandise
They do not send merchandise. They have a pre shipment label and do not response to calls or emails. They go ghosted!!! DO NOT PURCHASE FROM THEM!!! THEY ARE A SCAM!!!
30 November 2023
Unprompted review
I have bought 4 pairs of Los Reyes…
I have bought 4 pairs of Los Reyes sunglasses and cases over the last couple months they are great I love them. The best sunglasses in the world!!! I'm very disappointed in the last pair I bought during their black Friday wave #1 drop. I bought a pair at $38 and a free case but paid for shipping. No clue there was wave drops. Wave drop #2 if I waited I could have got them for $28 at 50% off and saved $10. Then comes wave #3 if I waited I could have bought them for $28 free case and free stickers but paid for shipping. I know it's only $10 and free $6 stickers and $7 case. But its the point I should have waited and I feel cheated on the black friday wave drop that was done.
20 November 2023
Still have not received our sunglasses after almost 2 weeks now
We purchased our 2 pairs of sunglasses on November 21st. As of today, still have not received it. Tried to contact the customer service via email, no response. Very disappointed so far.
21 November 2023
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