I love our new sauna. It has lived up to every expectation I had. The family is using it on a daily basis.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Sold by Sunlighten, Inc.
The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.
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There are wood fibers peeling, the top thin corrugate board is naturally flexible and the wood tears upon fastening. There is pitting on the glass door, and the soft cedar/eucalyptus had existing dents and scratches. I expected the wood to be in better shape, but the sauna functions well. In hindsight, I should have considered the far reduced pricing available on Marketplace.
Ease of assembly: 5
Ease of use: 5
Quality: 4
I have very pleased with my Sauna!!!!
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you so much for the excitement, it means a lot to hear how pleased you are with your Amplify III! We hope it continues to bring you relaxation and results as it becomes a regular part of your routine, and we're always here if you have any questions or want tips along the way.
The sauna itself is wonderful. There are some minor issues with the quality of some of the planks as certain areas are splintering up and I am worried 😟 someone is going to get a sliver. Not sure if this is a normal, but with that being said...I have tried to contact Sunlighten multiple times for a sales related issue. Twice by 📧 email, multiple phone calls and many texts to my direct sales person. I have not once received any correspondence back other than the generic auto-reply email. I don't remember a time in my life, when a product with such Klout and Biohackers praise 🙌 had such incredibly poor regard for customer service 😢. Do better Sunlighten
Ease of assembly: 3
Ease of use: 3
Quality: 5
Reply from Sunlighten, Inc.
Thank you so much for sharing this, and we're so glad to hear you're loving your sauna overall. We appreciate you bringing this to our attention, as that's not what we'd expect from our products, and we want to make sure this gets addressed for you. Our team has been alerted and will be reaching out to you soon to provide the best next steps.
We're also sorry to hear about the difficulty getting in touch, we want to reassure you our team is here to help. For the future, the best way to reach our team is by calling 877-292-0020 x3 or by submitting a request through the contact form on our website, both of which route directly to our team: https://www.sunlighten.com/customer-service/#support-form
We appreciate you giving us the chance to make this right, and we're committed to supporting you every step of the way.
We love it all that we thought itvwould be
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you, Matt! We're so glad the Amplify III is everything you hoped for. We hope it becomes a favorite part of your routine for years to come, and welcome to the Sunlighten community!
Have enjoyed using this sauna very much! It certainly met all my expectations.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your review, Suzanne! We're delighted to hear that you're enjoying your sauna experience so far! We hope it continues to provide many relaxing and restorative sessions for years to come as you continue your wellness journey. Thank you for choosing Sunlighten, and please know our team is always here if you have any questions or need support along the way.
Working great
Ease of assembly: 4
Ease of use: 5
Quality: 5
Great product, very easy to assemble and easy to use . the only thing didn't have was instruction book . but my sales rep took care of that . I have been using now for 2 months and I noticed a difference in my skin also im sleeping better. great proc duct
Ease of assembly: 5
Ease of use: 5
Quality: 5
Reply from Sunlighten, Inc.
Thank you for your review, David. We’re really glad to hear you found your new Amplify sauna was easy to assemble and use, and that you’re already noticing benefits like improved sleep and skin health!
We also appreciate your feedback, we're glad your Sauna Consultant was able to step in quickly, but we always have them available on our website along with other support videos. Our team is always here to assist should you have any questions, don't hesitate to reach out via our form: https://www.sunlighten.com/customer-service/#support-form
Thank you for trusting Sunlighten with your wellness journey.
Construction and full spectrum infra red is excellent. Have not been abler to use the internal light therapy due to circuit issues that I have been working on with Sunlighten since I received the Sauna.
Ease of assembly: 5
Ease of use: 4
Quality: 4
Reply from Sunlighten, Inc.
Thank you for your review, James. We’re glad to hear you’re enjoying the quality and infrared performance of your sauna. We also appreciate you sharing your experience, and our support team is here to ensure everything is functioning as intended. We appreciate your patience as the team continues working toward a resolution. Thank you for choosing Sunlighten and trusting us with your wellness journey.
My Sunlighten Sauna truly is incredible. It was pretty straightforward how to build it, and the ability to just turn it on, it heats up within about 45 minutes, and then get in, and it turns off afterwards is the best thing ever!! Been a total gamechanger for me!
Ease of assembly: 5
Ease of use: 5
Quality: 5
It's pretty great... It gets super hot very quickly, I think the new 240V makes a huge difference. I like that I can control the intensity by during off or down the full spectrum heaters...it's well made and good looking..
Ease of assembly: 4
Ease of use: 5
Quality: 5
Excellent, sturdy product. Heats up really quick.
Ease of assembly: 5
Ease of use: 5
Quality: 5
I absolutely love this product. I was so excited to start using it. The sauna is beautiful to look at and well put together. It is easy to use and I absolutely love it.
Ease of assembly: 5
Ease of use: 5
Quality: 5
Great product, hope it last as long as 1st Sunlighten Sauna 16 years
Ease of assembly: 5
Ease of use: 5
Quality: 5
Great customer service!
Ease of assembly: 4
Ease of use: 5
Quality: 5
It takes well over 3 hours to heat up to only 131 degrees no matter how long its on as well, productvis supposed to reach up to 170 degrees. The wood on the floor gets Black Mold and the wood curves up. Inside light does not work makes a loud buzzing sound. Not worth it at all. Ive already sent pictures and videos to your department. Whats is a huge TURN OFF is I paid over $800.00 for a professional installation and then Ive had to trouble shoot for several hours ( Issues not resolved still) and your department refuses to send a Tech or Repairman out to my location on your product. It is a INFERIOR PRODUCT and VERY DISSAPPOINTING. Ive actually reported this to the financing company snd refuse to pay for this, Im already out $800.00 on a product that doesnt work and is going to cost me over $8,000.00. Your Nuts.
Ease of assembly: 2
Ease of use: 1
Quality: 2
Reply from Sunlighten, Inc.
Thank you for taking the time to write this review, Brian. We’re very sorry to hear about your experience and truly regret that it has not reflected the high standards we set for our products and team. Please know that your feedback and the information you’ve shared have been reviewed internally as we continue to look for ways to improve both our products and customer support.
Our team is committed to supporting you and ensuring the best possible resolution. We appreciate your patience as we work with you to address the issues you’ve experienced and help get your sauna functioning as intended. Your case has been escalated internally, and a member of our team will be reaching out with the best next steps for resolution.
Thank you for giving us the opportunity to work with you. We want to make sure you’re able to enjoy the wellness benefits your sauna was designed to provide.