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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unresponsive and unhelpful, often ignoring inquiries or providing inadequate solutions. This led to frustration with delivery services, as orders frequently arrived incomplete, damaged, or not at all, with some people reporting long delays and incorrect tracking information. However, some people were satisfied with the products, particularly the filament, praising its quality, consistency, and variety of color options. These customers highlighted that the filament performed well even with high-speed printers and that packaging was excellent. Conversely, a small portion of people felt that the product quality was poor, citing issues like tangled spools, inconsistent diameters, and colors that did not match website descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report issues such as orders not being... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service. Many reviewers report that... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of replies to emails from... See more

Delivery service

People report negative experiences with delivery service, expressing significant dissatisfaction. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first... See more

Rated 1 out of 5 stars

Waited nearly a month for a filament order, never arrived to this day. Contacted on all the emails listed on the website and social media. Managed to contact a representative on Facebook who just told... See more

Rated 1 out of 5 stars

Purchased 3 spools of PETG from them. One arrived damaged and unusable with an AMS system. Asked their customer service for either a refund or replacement of the single spool and they told me to take... See more

Rated 1 out of 5 stars

One star is way too much! Have an order out for over 3 weeks, which is now partly delivered. Enquiries about the delivery to their customer service are not responded for over a week now. It's 2026 guy... See more


Company details

  1. E-commerce service

Written by the company

Professional 3D Printing Filament&Resin Manufacturer. We focus on R&D, Production, and Sales of 3D Printing Supplies.


Contact info

2.0

Poor

TrustScore 2 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Resina sunlu

Sempre comprato resina sunlu da quando ho una stampante 3d , credo che sia la migliore per qualità prezzo . Spedizioni veloci dallo store ufficiale e ottimo supporto . Consiglio vivamente la resina sunlu.
Always bought sunlu resin since I have a 3d printer , I think it is the best for quality price . Fast shipping from the official store and great support. I highly recommend the sunlu resin.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Sunlu have the best filament I have…

Sunlu have the best filament I have ever tried. I always got beautiful and perfect prints really good prices and excellent customer service
High-quality
Highly recommended 100% :)

5 December 2023
Unprompted review
Rated 4 out of 5 stars

Broken new S4 dryer - replaced in 2 days!

Purchased an S4 dryer and bundle of 3 Kgs of filament. The dryer arrived a couple of days later, the filament was in the region of a week later.

Dryer was faulty on arrival and I could hear a screw or two loose inside so I wanted to return/swap this unit.

Contacted Sunlu on their email addresses, but understood they are in China so would have to wait until the next morning for a reply. They asked for a video of the issue which I sent and the same day they dispatched a new unit. That got to me before the filament arrived!

Can't really fault them for response or service - it was excellent to be honest. I don't doubt that some may have had bad experiences, but both my purchases have been smooth.

Why the 4 stars? Well, the day my first dryer arrived, I received an email on a promotion for an S4 dryer and 3Kgs of filament for some £28 cheaper than I had just paid. Just found that poor.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Great filament for the price

Great filament for the price! I’ve been ordering in bulk and may have an issue or 2 with the roll being tight but otherwise no complaints here compared to other brands. One thing I will say is I wish they had more color variations in the future but I still love the colors now.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent PETG filament!

We have been using Sunlu PETG filament for well over a year (Going through hundreds of rolls) and had an excellent experience with it. Low stringing and neatly wound, as promised. I recommend their PETG products and will be using some of their PLA+ 2.0 soon.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Sunlu for the hobbiest

I only 3d print as a hobbyist so I am very happy with this filament I started with sunlu and found it to be realy good worked well with my ender and now own two bambu and still works well.
Shipping isn’t to bad as I allways order in advance from sunlu direct so time isn’t critical but have orderd on a next day from Amazon.
Some good deals on the website at moment so keep these deals coming perhaps even for the silks and rainbow colours.

Thanks for the quality and vast variety of colours and a good price.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

really fast delivery

really fast delivery, and great variety of filament at very good prices! And a big congratulations to eu for adapting their spools to the AMS bambu lab.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I am fairly new to 3D printing and when I was looking for good quality filament that doesn't cost the earth I was recommended Sunlu, I have now had 4 orders from Sunlu UK, each time I have been very happy with the quality of the filament and the service I have received. Price wise I have been paying £8.99 per KG for PLA, the choice of colours is good, postage is always free and fast.

Availablity of filaments can be hit and miss sometimes but almost always has the basics colours available.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Amazing product, poor customer service

Here’s the corrected and translated version:

"Great product, high quality, amazing colors. However, customer service is terrible. 30% of people return due to a bad product, but 70% don’t come back because of poor service. Watch out, Sunlu... All my recent purchases have been from you. Please fix this."

20 August 2024
Unprompted review
sunlu.com logo

Reply from sunlu.com

Thank you for your feedback and we will take it seriously. Please offer your email address and contact us directly at support@sunlu.com and provide your email address along with your order details. We will handle your case promptly.

Rated 5 out of 5 stars

great product and great price

i have been using sunlu 3d filament for a number of months never once has it let me down no clogging or stringing always smooth and perfect i have purchased hundreds of pounds worth of filament and will continue to do so great product and a great price

29 September 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Sunlu filament for a…

I've been using Sunlu filament for a while now, and it never disappoints. The print quality is consistently excellent, and the filament runs smoothly through my 3D printer with no issues. It's also very affordable compared to other brands without compromising on quality. Highly recommended for anyone looking for reliable filament at a great price

29 September 2024
Unprompted review

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