Love sunna musk perfumes and oil I have purchased a lot from them ans they never fail to impress me The customer service at touchwood in Solihull is absolutely amazing
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Location
Switch locationTouchwood Shopping Centre, B91 3GS Solihull, England, GB
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Absolutely love Sunnamusk. The young lady behind the counter in Solihull, certainly knows her Oud. I explained I always purchase Heaven and Earth and what else would she recommend. I was recommended A... See more
Company replied
Nisha and Roman were amazing today at Sunnamusk Solihull. They were so personable and knowledgeable about the scents and seemed to know just what I would like based on my previous purchases. Was intro... See more
Company replied
We visited the store in Touchwood Solihull today for the first time, to purchase a gift for my brother. We were greeted by Sabeeh, who provided excellent customer service. We weren't sure what to buy... See more
Company details
- #63 of 110 best companies in Perfume store
- #46 of 82 best companies in Cosmetics and Perfumes Supplier
- #74 of 134 best companies in Cosmetics shop
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Touchwood Shopping Centre, B91 3GS, Solihull, England, United Kingdom
4.4
Excellent
14 reviews
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Great customer service
Love sunna musk perfumes and oil I have purchased a lot from them ans they never fail to impress me
The customer service at touchwood in Solihull is absolutely amazing
9 April 2026
Reply from Sunnamusk London - Solihull
Dear Keerthi
Thank you for your wonderful feedback. We’re delighted to hear that our perfumes and oils continue to impress you and that the customer service at our Touchwood Solihull store has been amazing!
Kind Regards
The Sunnamusk Team
Amazing service and many thanks to…
Amazing service and many thanks to Nefisa for helping me find a gift for my friend
2 April 2026
Reply from Sunnamusk London - Solihull
Dear Sarwar
Thank you for your fantastic feedback. We’re delighted to hear you received amazing service and that Nefisa was able to help you find the perfect gift!
Kind Regards
The Sunnamusk Team
Great customer service gift with a personal touch
Great customer service, sales person was very attentive .
28 March 2026
Reply from Sunnamusk London - Solihull
Hello Naheed,
We're happy to hear that our sales team provided you with attentive customer service. We appreciate your positive feedback and your time.
Best Wishes
The Sunnamusk Customer Care Team
Amazing customer service
Amazing lady soo helpful
Dropped my stuff to me at work which was so lovely her
10 March 2026
Reply from Sunnamusk London - Solihull
Dear Malikah
Thank you for your fantastic review. We’re delighted to hear our team member was so helpful and went the extra mile to drop your items to you at work!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London - Solihull
Dear Linden
Thank you for your lovely feedback. We’re delighted to hear you received excellent help at our Solihull store and truly appreciate your support.
Kind Regards
The Sunnamusk Team
A really lovely experience
Nisha and Roman were amazing today at Sunnamusk Solihull. They were so personable and knowledgeable about the scents and seemed to know just what I would like based on my previous purchases. Was introduced to Amber Rose oil...absolutely divine! Thank you both.
13 January 2026
Unprompted review
Reply from Sunnamusk London - Solihull
Hi Stacey,
Thank you for your wonderful feedback! We’re thrilled that Nisha and Roman could provide such a personable and knowledgeable experience, and that you enjoyed discovering Amber Rose oil. We’ll be sure to share your kind words with them.
Kind regards,
The Sunnamusk Team
Top quality service and knowlage very…
Top quality service and knowlage very top level. Customer service the best. Frindly and kind. Happy customer. Not my disrt time here live the shop
10 January 2026
Unprompted review
Reply from Sunnamusk London - Solihull
Hi Angella,
Thank you for your kind words! We’re delighted that you enjoyed our service and found our team knowledgeable and friendly.
Kind regards,
The Sunnamusk Team
Absolutely love Sunnamusk
Absolutely love Sunnamusk. The young lady behind the counter in Solihull, certainly knows her Oud. I explained I always purchase Heaven and Earth and what else would she recommend. I was recommended Amore Di Mari 100ml plus I requested a oil to compliment the Oud and Amber Rose 30ml was also recommended. As always spot on.
7 November 2025
Reply from Sunnamusk London - Solihull
Hi Paul,
Thank you so much for your fantastic review! We’re thrilled that our team could help you find the perfect fragrance and oil pairings. Your continued support and kind words mean a lot to us!
Kind Regards,
The Sunnamusk Customer Care Team
Great service
Very friendly staff who have great knowledge of the products. Always give time for customers to try different fragrances either on a card or skin. Lovely service!!!
2 October 2025
Reply from Sunnamusk London - Solihull
Hi Sue,
Thank you for your kind words! We’re delighted to hear our team made your visit so enjoyable and helped you explore our fragrances. We look forward to welcoming you back for more scent discoveries soon!
Kind regards,
The Sunnamusk Customer Care Team
Friendly and helpful
Really helpful and friendly ladies at the counter in Touchwood, Solihull. We took an age to find the perfume we liked and they were very patient !
16 August 2025
Reply from Sunnamusk London - Solihull
Dear Ness,
Thank you for your wonderful review! We’re so pleased to hear our team in Touchwood, Solihull gave you such patient and friendly service while helping you find the perfect fragrance.
Best Wishes,
The Sunnamusk Customer Care Team
Salesperson ( guy with turban )…
Salesperson ( guy with turban ) exceedingly unhelpful & very unprofessional.
Touchwood, Solihull.
23 May 2025
Reply from Sunnamusk London - Solihull
Hi Mandy
Thank you for your feedback. We take customer service very seriously and are sorry to hear about your experience at Touchwood, Solihull. We will review this with our team to ensure all customers are treated with respect and professionalism. Please reach out if you would like to discuss this further.
Kind Regards
The Sunnamusk Team
Excellent customer service
We visited the store in Touchwood Solihull today for the first time, to purchase a gift for my brother. We were greeted by Sabeeh, who provided excellent customer service. We weren't sure what to buy and he helped us to choose a fragrance. He recommended different scents and we purchased Victory. We had a great shopping experience.
23 March 2025
Amazing service! 10/10 recommend!!
Zane (store manager) of Sunnah Musk Solihull did an amazing job in introducing me to the brand. I had often walked past the stands without giving much thought. However, after being in the market for a new fragrance and after being recommended Sunnah Musk by numerous individuals, I made the leap to see what the fuss was about.
Zane was patient with me, answered all my questions, allowed me to try pretty much every scent they had on offer, and even explained the benefits of smelling coffee beans per scent to re-cleanse my pallet (a service never before offered by any other retailer).
Zane asked the important questions about what smells I was attracted to and was able to decipher what I would like. His colleague Sadia also was very helpful and both individuals displayed great depth in knowledge and understanding.
From me simply going in for a Q/A, to leaving with purchases, it was down to a combination of Zane’s knowledge, and the product itself being so good!
I purchased the oils of Youth Spirit and Shaf X, and Zane explained what sprays would compliment with these.
Definitely aiming to go back and purchase more. Cannot recommend enough!
17 February 2025
Unprompted review
Best men's fragrances ever !!
Best men's fragrances ever !!
I love their oils & parfums. The scent lasts all day.
The staff at this particular location have always been obliging and helpful.
13 October 2024
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