Sunnamusk London - St James Quarter Reviews 17

TrustScore 4.5 out of 5

4.4

St James Quarter, EH1 3AD Edinburgh, Scotland, GB


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Rated 5 out of 5 stars

Place order, quick delivery. No hassles at all since working with this company. Amazing oils and fragrances. Just ordered the candles but not tried them yet, pretty sure they will be amazing

Company replied

Rated 5 out of 5 stars

In 30 years, I've never really found a perfume that I love but after passing a pop up shop in St James Quarter (Edinburgh) and being passed a few scent strips each time I passed I've now found one I'm... See more

Company replied

Rated 4 out of 5 stars

Very nice perfume but longevity is less. Victory somewhat feels like Creed avantas. I have both to compare. This is my second buy from Sunnamusk but the only issue is with Longevity of the perfumes ,... See more

Company replied

Rated 5 out of 5 stars

The staff was very helpful, gave me many samples that still smell delicious, and I’m so happy with my purchase! I’ll definitely buy a bigger size next time (Amber de Wood perfume)


Company details

  1. #63 of 110 best companies in Perfume store
  2. #46 of 82 best companies in Cosmetics and Perfumes Supplier
  3. #74 of 134 best companies in Cosmetics shop

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • St James Quarter, EH1 3AD, Edinburgh, Scotland, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Amazing oils and fragrances

Place order, quick delivery. No hassles at all since working with this company. Amazing oils and fragrances. Just ordered the candles but not tried them yet, pretty sure they will be amazing

20 October 2025
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Thank you, Iris! We’re delighted that your experience with us has been smooth and enjoyable. We hope you love the candles as much as our oils and fragrances—we can’t wait to hear your thoughts!

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great product.Snells very nice and long…

Great product.Snells very nice and long lasting.
From order to delivery was very good service.

21 October 2025
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Graeme Souness,

We're happy you love our product's scent and longevity! We appreciate your kind words about our service, from order to delivery. Thank you for your review!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Finally found my favourite perfume!

In 30 years, I've never really found a perfume that I love but after passing a pop up shop in St James Quarter (Edinburgh) and being passed a few scent strips each time I passed I've now found one I'm obsessed with - Golden Dust. If you like soft, romantic vanilla scents but find others smelling a fake/sickly this one is for you. I've never had so many people compliment me in my life! I bought one of their sample packs with my last top up order and have found more I'm in love with. I really cant express enough how most perfumes just smell "fine" to me and certainly don't justify the price tag. These are all beautifully balanced and last all day. Night illusion and Amber Rose have been added to my collection now too and honestly, I won't buy another perfume brand since I found Sunnamusk. I'm so glad their team were persistent with handing out those sample scent strips all those months ago because these perfumes are honestly the cherry on top of the cake every time I'm getting ready.

9 June 2025
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Hey Nicole,

What an incredible review—thank you so much! We're honoured to have helped you find scents that truly resonate with you. Your words about Golden Dust, Night Illusion, and Amber Rose mean the world to us. We’re grateful for your support and so glad those sample strips found their way into your life!

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Amazing as always

Well packaged and outstanding aromas .Always get comments regarding the beautiful smells and lasts all day ,

25 November 2024
Rated 5 out of 5 stars

Top tier customer service

Top tier customer service with very friendly staff. Highest quality fragrances and oils that don’t break the bank. Golden dust one of the nicest smelling fragrances I’ve ever smelt

23 November 2024
Rated 2 out of 5 stars

Approached the counter to get an…

Approached the counter to get an understanding of what home gifts they had available one colleague who was fairly new showed us a mix. When I asked regarding price she referred to another colleague who was there and he quoted us that he would do a deal for purchasing 3 separate items as bundle. Once we finalised our order it was put through the till but no discount applied we had urged the colleague to then provide us with the complimentary offer he had suggested to us. He then began to play oblivious to his earlier offer which then the other new colleague only able to apply a £2 discount to quite a reasonable size order. At this point we had spent a lot of time with the sales assistant and just felt this was not a good experience at all.

19 October 2024
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Hey,

Thank you for sharing your feedback, and we're sorry to hear about your recent experience. We strive to offer all our customers the best possible service and regret any confusion or inconvenience caused during your visit.

Please reach out to us at online@sunnamusk.com so we can look into this further and find a way to make things right.

Warm regards,
Sunnamusk
Customer Care

Rated 2 out of 5 stars

I’ve purchased the sunnamusk oil, but the smell doesn’t last

I’ve purchased Sunnamusk oil before, and this time when I seen there’s a stall in Edinburgh, I thought perfect, my home city.
I wanted to smell their Oud Al - Haramain instead of ordering it blind online.
Their Kiosk customer service man was helpful and polite .
He let me smell the white musk oil and this Oud I’ve just purchased.
The intense smell from the stall bottle was amazing.
I decided to purchase this item, but I’ve used it over two days and the oil bottle does not smell for long at all.
I’d say maybe an hour.
I was going to do a positive review on my 120+k social media platforms, but I’m not going to bother as I feel it’s definitely not the same % of perfume in the bottle they give me to take away.
The strength disappears quickly once applied?
This is not normal for these oils?
The one in the store glass bottles I imagine would last for hours, so why does my one not?
I’m a massive fan of your fragrances, but I’d like mine to have a longer lasting smell.
As it’s meant too?
I was considering purchasing the white musk at the weekend, but I’m not going to if it doesn’t last for hours once applied.

Mr M C McAulay

8 October 2024
Unprompted review
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Thank you for your feedback, Mr. McAulay. We're very sorry to hear that your recent purchase didn’t meet your expectations, especially as a loyal customer and fan of our fragrances. We strive to maintain the highest quality across all our products, and your experience is important to us.

The difference in the scent's longevity between the in-store tester and the purchased bottle should not happen, and we completely understand your frustration. While environmental factors or skin type can sometimes impact how long a scent lasts, the issue you’re describing seems unusual, and we’d like to investigate further.

Please reach out to our customer service team at online@sunnamusk.com so we can arrange a replacement. We’d love the chance to restore your trust and ensure that your next experience with us is nothing short of exceptional.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,
Customer Service
Sunnamusk London

Rated 4 out of 5 stars

Very nice perfume but longevity is…

Very nice perfume but longevity is less. Victory somewhat feels like Creed avantas. I have both to compare. This is my second buy from Sunnamusk but the only issue is with Longevity of the perfumes , they smell natural but fades away too fast.

23 June 2024
Sunnamusk London - St James Quarter logo

Reply from Sunnamusk London - St James Quarter

Dear Ashish,

Thank you for your review and for being a returning customer!

We're delighted to hear that you find our perfumes very nice. It's wonderful to know that you appreciate the natural scent of our products.

We understand your concern about the longevity of the perfumes and apologise for any inconvenience this may have caused. Your feedback is very valuable to us, and we're always looking for ways to improve.

Your insights will help us in our efforts to provide a 5-star experience for you and all our customers.

Thank you once again for your support!

Best regards,
Sunnamusk Customer Care Team

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