Sunnamusk London Reviews 

8,351
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the fragrances are beautiful, long-lasting, and often draw compliments from others. Many people highlight the outstanding service, with staff members described as knowledgeable, patient, and helpful, creating a pleasant and pressure-free shopping experience. Reviewers also appreciate the efficient delivery service, with orders arriving quickly and well-packaged. However, some customers expressed dissatisfaction with the longevity of certain perfumes, feeling they did not last as long as expected or compared to samples. A few other people also felt that some products, like the Abid Ambre Elixir, did not meet expectations for strong projection and longevity. Additionally, there were mentions of disappointment when a favorite fragrance was discontinued or when a discovery set substituted a desired scent.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the beautiful and amazing... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the exceptional and very good... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often describing it as lovely, amazing, and... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting prompt and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

All i can say is the manager at sunna musk (Amrik Sahota) in the brierley hills - Merry hill branch was an excellent sales person. No pressure just literally handed me a scent tester stick whilst I wa... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied


Company details

  1. #73 of 113 best companies in Perfume store
  2. #55 of 84 best companies in Cosmetics and Perfumes Supplier
  3. #93 of 132 best companies in Cosmetics shop

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.4

All reviews

(8,351)

1,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful scents

The website is very easy to use.
Quick and very prompt delivery.
As always - beautiful packaging and amazing perfume

6 July 2026
Rated 2 out of 5 stars

Honestly I’m not happy with Sunnahmusk…

Honestly I’m not happy with Sunnahmusk it used to have quality wear time on your clothes but now it fades 2/3 hours max especially for the price definitely disappointed but still love the perfume one of the best out there I’m just frustrated with that only but with regards to smell packaging service everything top notch

29 June 2026
Rated 5 out of 5 stars

The staff there was so helpful and…

The staff there was so helpful and patient, I was very indecisive with what new perfume to add to my collection and I wanted to buy more golden dust perfume and oil as I kept running out and needed it in a bigger size but was very indecisive with what size and different perfume to get. The service was lovely and she had told me there was a 25 % offer this month so I had to get both oil and perfume.

3 July 2026
Rated 5 out of 5 stars

Amazing Service

I would honestly say this was the best experience i’ve ever had purchasing a fragrance. The guy who helped me (can’t remember his name!) took so much time to go through different scents and combinations that he likes and would recommend. He listened to what I wanted the fragrance for and took that into consideration. Honest an amazing experience. 10/10 service and the smell is amazing!

1 July 2026
Rated 5 out of 5 stars

Eye opening

Honestly the most plant buying experience of my life, the Cabot circus shop has made a regular customer for sure. Very lovely, professional and very insightful.

27 June 2026

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