Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... See more
Company replied
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... See more
Company replied
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... See more
Company replied
Company details
About Sunnova Energy Corporation
Written by the company
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Contact info
20 Greenway Plaza #475, Houston, TX 77046, United States
- sunnova.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the service is satisfactory and mostly…
the service is satisfactory and mostly is on time the system run very well i am happy with it
10 February 2025
Reply from Sunnova Energy Corporation
Hello David, thank you for your five-star review. We appreciate your feedback and hope our services keep exceeding your expectations.
Reply from Sunnova Energy Corporation
Hi Karen, we appreciate your 5 star-review! Our goal is to provide world-class customer service, and we're pleased our efforts are reflected in your experience.
Reply from Sunnova Energy Corporation
Thank you, Carlos! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Good Business practices
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a bonus for sending you business - quick, easy, friendly. You did what you said you were going to do each step of the way. Thank you!
7 February 2025
Reply from Sunnova Energy Corporation
Hello Duncan, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!
Excellent Experience with Solar
Here’s an example of a customer review based on a solar installation experience:
Title: Excellent Investment in Solar Energy
⭐⭐⭐⭐⭐ (5/5)
“I recently had a solar system installed by Sunnova Energy and the experience has been fantastic from start to finish. The consultation process was smooth, with the team providing a clear breakdown of costs, savings, and financing options. Installation was completed on schedule, and the crew was professional and respectful of my property.
Since activation, my electricity bills have dropped significantly, and I love seeing my energy production in real-time through the monitoring app. There was a slight delay in getting approval from the utility company, but the solar provider kept me informed throughout the process.
Overall, I highly recommend solar energy and Sunnova Energy for anyone looking to reduce their carbon footprint and save money in the long run.
14 February 2025
Reply from Sunnova Energy Corporation
Thank you for sharing your positive feedback, Customer! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
service and communication superb
14 February 2025
Reply from Sunnova Energy Corporation
Thank you, MB! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
The Technician was very professional…
The Technician was very professional and explained to me every detail and gave me few recommendations.
4 February 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Alba. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Michele. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Virgil. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Stay Away!!!!
We own solar panels that were installed by Trinity. When we made the agreement we had come to an understanding about what we could expect to pay monthly for the solar panels. Now that they are installed, the agreement we were given has not come to fruition. We are paying a lot more and every time we try to call and talk to someone about it they either don't know or have such a heavy accent that we can't understand them and they don't seem to understand what we're asking. Given that we are talking about thousands upon thousands of dollars here, I cannot NOT recommend these people enough. Truly the worst experience I've ever had with a company and it's costing us so much money. I am so mad. Stay away!
1 April 2024
Unprompted review
Reply from Sunnova Energy Corporation
Hi Lauren, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us privately with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Our 'saleman' was very friendly
Our 'saleman' was very friendly. The installers did a great job, cleaned up well each day. All very professional. Love the money we can earn by signing others up.
4 February 2025
Reply from Sunnova Energy Corporation
Hello Christine, thank you for your five-star review. We appreciate your feedback and hope our services keep exceeding your expectations.
Sunnova is good
Sunnova is good. The person that came out to the house didn't tell us the truth.
10 February 2025
Reply from Sunnova Energy Corporation
Hello customer, thank you for your five-star review. We appreciate your feedback and hope our services keep exceeding your expectations.
Reply from Sunnova Energy Corporation
Hello Charles. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Everyone we’ve talked to were very…
Everyone we’ve talked to were very helpful and very knowledgeable about this program and the cost savings.
2 February 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Sandra! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Easy to deal with and quick to respond…
Easy to deal with and quick to respond to the only problem I experienced in the past 9 years.
30 January 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Donald. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Laurie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Great customer service
30 January 2025
Reply from Sunnova Energy Corporation
Greetings Monica. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!
System has produced as expected.
30 January 2025
Reply from Sunnova Energy Corporation
Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Reply from Sunnova Energy Corporation
Hello Sonia. Thank you for the 5-star rating regarding our service. We are pleased to have you as part of our Sunnova family!
Reply from Sunnova Energy Corporation
We appreciate your feedback, Robert. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.