Sunny Breaks Holidays Reviews 

169
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had the pleasure of having Diana as my agent to book my holiday for Amsterdam.Diana went above and beyond for me .please if you want to go on holiday try Sunny breaks holiday they will do everything... See more

Rated 5 out of 5 stars

Many thanks to Diana for her patience, help and understanding! Our family, for the first time, decided to spend a vacation in Egypt, but we did not know where to start and what to do. Diana, gave full... See more

Rated 5 out of 5 stars

I was very happy with the service I received from Nathan he was polite, helpful and sorted out the break I requested.

Rated 5 out of 5 stars

When we called we had seen a promotion for a holiday but unfortunately it was more expensive than we could afford. Our customer service representative at Sunny Breaks, John, was very helpful and under... See more

Company details

  1. Travel agent

Written by the company

Sunny Breaks Holidays acts as an agent in respect of all bookings made on our website or by telephone. For all bookings, your contract will be with each individual supplier of your chosen Travel Service ( who may be the principal or the agent of the principal ) .When you book certain flights or a package holiday with Sunny Breaks Holidays, you can trust as you are fully protected under the ATOL scheme. You will receive an ATOL Certificate confirming what is ATOL protected. When you are booking your holiday with an ATOL protected agency means Peace of mind. for more information about financial protection ATOL scheme go to: www.caa.co.uk/atol- We're a local travel agency. When you book with us, you get best possible price, which is middle-man free. No Hidden Charges We don't add hidden extras cost. All trips include travel permit, lodging and fooding. There are no surprises with hidden costs. Cheap Holidays We at Sunny Breaks Holidays offers Luxury Holidays at low cost, as our product team thrive to get the offers from the suppliers directly at low and discounted prices to meet the need and to suit your pocket.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(169)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Go To Tram for a memorable holiday

Great end to end experience with everything planned to the T and excellent support all throughout. They talked us through all available options after listening to our requirements patiently. They then planned the entire itinerary with recommendations of best possible options that fit our budget. I highly recommend them.

18 December 2023
Unprompted review
Rated 5 out of 5 stars

The customer service at Sunny Breaks Holidays is exceptional

I recently had the pleasure of booking a holiday with Sunny Breaks Holidays, and I couldn't be more delighted with the experience. From start to finish, the process was seamless, and the outcome exceeded my expectations.

The customer service at Sunny Breaks Holidays is exceptional. The staff, especially our agent, went above and beyond to ensure our vacation was tailored to our preferences. Their knowledge and expertise in helping us choose the perfect destination and accommodations made the entire planning process stress-free.

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Roger was a star

My booking was painless thanks to Roger. He was polite and professional throughout my calls with him, he answered all my inquiries without a fuss, and was happy to to do several price checks with me until I was happy I was getting the holiday I was looking for. What a guy!

10 January 2024
Unprompted review
Sunny Breaks Holidays logo

Reply from Sunny Breaks Holidays

Thank you for your fantastic feedback! I’m delighted to hear that Roger made your booking experience smooth and enjoyable. It’s great to know that his politeness, professionalism, and willingness to assist with price checks ensured you found the perfect holiday. We’re proud to have him on our team and appreciate your kind words. If you need any further assistance, feel free to reach out. Enjoy your holiday!

Rated 5 out of 5 stars

I spoke to John he was very helpful he…

I spoke to John he was very helpful he booked a holiday with no fuss it was booked in minutes very professional I would recommend sunny breaks to family and friends and tell them speak to John
Samantha bates

14 January 2024
Unprompted review
Sunny Breaks Holidays logo

Reply from Sunny Breaks Holidays

Thank you, Samantha, for your positive feedback! I’m delighted to hear that John made the booking process quick and hassle-free for you. It’s great to know that his professionalism stood out and that you would recommend both Sunny Breaks and John to your family and friends. We appreciate your support and look forward to assisting you with your future travel plans!

Rated 5 out of 5 stars

Last minute Christmas holiday

We booked a holiday last minute to Portugal in late December and we had a lot of help from Nick, who helped us find cheaper tickets and a good hotel for a lower price. He answered all of our questions and was really helpful in the booking process.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Booked a winter break, great price.Very easy booking process and good communication thanks to Roger. Also direct number for any ongoing support, would use again.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with John…

I had a fantastic experience with John as our holiday booking manager for our trip to Turkey. His attention to detail, prompt communication, and in-depth knowledge of the destination made it extremely easy for to book our first family holiday. I highly recommend John for his professionalism and dedication to providing excellent customer service.

4 December 2023
Unprompted review
Rated 1 out of 5 stars

Take your money ,then aftersales 3 weeks for them to get back @!

Booked holiday .
Arrived ,unprofessional got told woman pay to take turkish men to room ...Not safe to go by yourself, as they think every woman going for one thing.
S pests at the hotel. Knocked at my door at 01.50am. Cameras along every level & a phone ..yet still knocked and woke me up .
No rep, so logged complaint when I got home.
Then tell me they can't do nothing as i didn't report to rep !!

Never again..holiday discount or sunnybreaks @!

16 October 2023
Unprompted review
Rated 4 out of 5 stars

Good service in changing circumstances

The booking process was well explained and well handled despite Hotel availability literally becoming unavailable during the booking. The alternatives were quickly sought based on the knowledge of the operator for my requirements. Smooth, easy and uncomplicated.

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Nik was so helpful

Nik was so helpful, called us back confirmed everything, explained What I didn’t understand, free upgrade to transport. Really nice experience.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

So quick and easy seen the holiday…

So quick and easy seen the holiday online spoke on chat and he rang me went through everything individually confirmed everything and booked it nice and simple even paid half on booking and remainder to be paid next week, gave direct number and name if there is any issues to contact him directly. Great service highly recommend fantastic customer service

20 October 2023
Unprompted review
Sunny Breaks Holidays logo

Reply from Sunny Breaks Holidays

Thank you so much for your wonderful feedback! I’m thrilled to hear that the booking process was quick and straightforward for you, and that you appreciated the personalized service and payment options. It’s great to know that you felt well-supported throughout and that you’d recommend our service. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Brilliant Holiday to Sharm El Sheikh

Booked a fantastic holiday to Sharm El Sheikh. Roger was very helpful throughout the booking process, and everything ran smoothly. I will be keeping an eye on future deals from Sunny Breaks. Thanks guys!

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Sunny breaks

Booked our holiday with John really helpful and patient nothing was a problem with all our questions would definitely book with him again.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Do not book holiday or anything with…

Do not book holiday or anything with this holiday company. They are frauds , booked holiday with this company and lost my documents and couldn’t go on holiday. And because it was their fault. Asked for refund , no refund kept getting phone out down on me . When trying to sort this situation out .

17 September 2023
Unprompted review
Rated 5 out of 5 stars

100% happy. Thank you

Couldn't of asked for a better experience really from start to finish. Obviously not everything goes to plan. Ryan air cancelled my flights and John from sunny breaks changed Mt flights at no extra charge with a free upgrade also molded my transfer times and we also go a day earlier now and only having to pay for 1 night extra we now have an extra day there. So all in all it wasn't there fault Ryan air did what they did. But it worked out for me and my partner.

I would deffo recommend sunny breaks holidays. They deffo go above and beyond I've been to the hotel twice in the past so can happily say we're going to enjoy our self's.

Thank you to all involved.

9 August 2023
Unprompted review
Sunny Breaks Holidays logo

Reply from Sunny Breaks Holidays

Thank you so much for your detailed feedback! I’m delighted to hear that John went above and beyond to resolve the flight issue and enhance your holiday experience, despite the challenges with Ryan Air. It’s fantastic that you and your partner now have an extra day to enjoy your trip, and we’re thrilled to know that you’re confident in recommending Sunny Breaks Holidays. We appreciate your kind words and look forward to helping you with your future travel plans. Thank you for choosing us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look