Sunnygo Reviews 

360
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, most reviewers were let down by their experience overall. People frequently reported receiving poor quality or incorrect items that did not match the advertised descriptions, leaving many feeling frustrated. Customers also struggled with unreachable customer support, missing confirmation emails, and completely unresponsive communication channels when attempting to resolve problems. Some reviewers were happy with resolutions after receiving full refunds or having their concerns properly sorted out by the team. Others mentioned that customer service quickly rectified problems once direct communication was successfully established with the business. A few consumers even noted that their orders eventually arrived correctly and they were pleased with the items received.

What people talk about most

Order

People report negative experiences with order processes, frequently highlighting issues with incorrect... See more

Product

Customers had negative experiences with product, expressing deep dissatisfaction with items that failed to... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the response time from customer service.... See more

Refund

Consumers find refund experiences frustrating due to poor communication and ignored emails. Many reviewers... See more

Customer communications

Users describe negative interactions with contact due to unresponsive customer service and a lack of phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a garlic chopper. Was due to be delivered and was at home when delivery company stated unable to deliver. Courier now shows as cancelled by sender. Numerous efforts made to contact sunnygo on... See more

Company replied

Rated 1 out of 5 stars

One star is too many! Rubbish product not at all like the superb Facebook advert. I stupidly fell for it twice once as Sunnygo and once as their other name Vyjoy. It was a folding solar charger with... See more

Company replied

Rated 1 out of 5 stars

Zero stars if I could award. Do not order as item has not arrived and no response from their support team. They also didn’t send a confirmation email but immediately took money from my bank account. T... See more

Company replied

Rated 1 out of 5 stars

One star is too many. Purchased and received cameras for car which were supposed to be cordless they are not plug in cigarette lighter. Sent Emails requesting details how to,return goods no respon... See more

Company replied


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(360)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

poor communicator

only downside was poor customer service, Product arrived eventually,

the lack of communication was the biggest downside for me. otherwise did mostly as promised

18 January 2026
Unprompted review
Rated 1 out of 5 stars

❌❌❌❌AVOID!!

❌❌❌❌AVOID!!! ❌❌❌❌
Bought a bracelet from these people waited a long time for it to be delivered when it was there was a problem with the link fitting round my wrist. I emailed the company immediately. No reply. Three emails later no reply went onto their website messaged chat bot no reply so now it seems like I’m stuck with a 40 bracelet and they will not even acknowledge you so if you wanna buy from this company be prepared to be happy with the products because the rate no going back with it🤬

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely ripped off by these con…

Absolutely ripped off by these con merchants and fraudsters, ordered a product and when delivered was nothing like what I had ordered and they ignored emails and no other way to contact them .
Avoid at all costs 1

1 January 2026
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised

After reading the reviews I thought my package wasn't going to arrive (20 piece make up brush set)
There wasn't much info about my order after the initial confirmation email, however, after about 3 weeks it arrived and I was actually really pleased with the quality

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Why didn’t I read the reviews first

Why didn’t I read the reviews first? Ordered the shaking wooden man, received door and window strips. Absolutely no response from customer services, despite several attempts to contact them, spanning over a week or more.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Ive already been on here ...

Ive already been on here .... but l9oking more into this so called company im working with someone that knows what they doing to look into sunnygo they need closeing down they must have read what ive put on and everyone else still no message from them i did give them months now to refund had cupple of emails says yes they will but nothing ... and still taking the money from klarma disgrace you people but you can see whats coming to you now ...i told you i wouldnt go away

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I bought a toy for my cat

I bought a toy for my cat. It did not work. It was not as advertised on their website. I have written emails to their customer services requesting a refund and still as yet have not received any response.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered flying bird x 4 before…

Ordered flying bird x 4 before christmas for my cats
Never arrived i had a email saying they had been delivered tried to get in contact wirh them they are not interested they have just took my money
Very poor company please dont order from them

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of robbers

Bunch of robbers
Didn’t even get my order they are the scum of the internet . Sent several emails all ignored . Don’t buy off them

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Would give zero

Would give zero. Ordered 9th December they shipped it 22nd December arrived 31 December no communication to say it would not be shipped until 2 weeks after payment. Arrived in plan box it’s supposed to be in a oaksip box
Will never use again.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

I would give zero stars however not an…

I would give zero stars however not an option. I placed an order, eventually got shipping notification with tracking number, shows delivered to Poole Depo, I live nowhere near Poole. Emailed Sunnygo twice, no response!!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly Bad Company to Deal With. AVOID!?!

I ordered two burnt oak whisky glasses a few weeks before Christmas and have still received nothing! If I don't receive my purchases I will be taking matters further. In the meantime, I advise everybody to steer clear of Sunnygo. There's nothing sunny about them!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Bought head phones for about £22 on 29th November. They acknowledged the order but I received nothing to say they'd been dispatched. They did respond to an email claiming 'high demand' but no further communication since the 10th December.
I feel completely scammed!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Order arrived damaged

Order arrived damaged, poor packaging, box fell apart and the top of the item had broken off rendering it unusable. I did try it anyway but parts just kept falling off. Tried to contact them 3 times, once on their portal to ask for a replacement or refund and followed up with a further 2 emails and sent photos. Still haven’t had any acknowledgment or a reply. I wouldn’t touch this company again.

16 December 2025
Unprompted review

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