Sunsave Reviews 

387
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting a seamless process from initial contact to installation. Many commend the staff and customer service for being helpful, knowledgeable, and professional, ensuring clear communication and a smooth user experience. However, some customers noted concerns about pricing, finding it higher than alternatives despite the finance model. A few also mentioned issues with slow administration, pushy sales, and occasional lack of communication or prolonged resolution for post-installation problems.

What people talk about most

Service

Customers had positive experiences with service, often describing the entire process as smooth, professional,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as smooth,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the pricing models... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful scaffolding company were so helpful even with a small sideway! The two gentleman who did the solar panel and electrical install really were amazing and so quick ! Quality installer s no m... See more

Company replied

Rated 5 out of 5 stars

Our experience with Sunsave has been great! From our initial call, proposal, install and aftercare. They have been in touch overstep on the way and are easy to get hold of directly if you need to. The... See more

Company replied

Rated 5 out of 5 stars

Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind o... See more

Company replied

Rated 5 out of 5 stars

Great company. Fantastic communication and hassle free installation. System trouble free and we got £125 from our energy company for first month export while paying only a very small amount for import... See more

Company replied


Company details

  1. #28 of 54 best companies in Solar Energy Company
  2. #16 of 37 best companies in Green energy supplier
  3. #20 of 32 best companies in Solar Energy Contractor
  4. #24 of 45 best companies in Solar energy equipment supplier
  5. #3 of 6 best companies in Solar Photovoltaic Power Plant

About Sunsave

Written by the company

Sunsave is on a mission to make solar accessible to all UK households with the UK’s first solar subscription, Sunsave Plus.

We’re committed to helping homeowners take control of their energy bills with our all-in-one solar and battery solution that removes the hefty upfront cost of solar, replacing it with a fixed monthly fee ☀️

As well as being a Which? Trusted Trader, we’re fully accredited with certifications from MCS, Flexi-Orb, RECC, EPVS, Trading Standards and more.

We’re also backed by a host of prestigious bodies and investors, including the UK government, Stuart Rose (previous Chairman of ASDA) and Norrsken, a top venture capital fund, giving you full confidence that we’ll complete your installation to the highest of standards.

Rest assured we’re here whenever you need us, during your installation or years down the line thanks to our talented team of solar experts, and our 20-year Sunsave Guarantee.

You can read more about us in The Times, The Telegraph or Sky News.

Get total peace of mind with our 20-year Sunsave Guarantee

Written by the company

Only with Sunsave Plus - the UK's first solar subscription
Remote monitoring
We monitor your system 24/7 so we can identify and troubleshoot any issues as they happen.
Free replacement parts
We’ll keep your system in top shape. Free battery and inverter replacement included.
Insured by Aviva
Your system’s fully insured against damage, fire and theft for 20 years.
Downtime cover
We’ll compensate you for losses if your system isn’t working for a prolonged period of time.

Contact info

Thinking about switching to solar?

Get a free quote and savings estimate from our solar experts ⬇️

4.7

Excellent

TrustScore 4.5 out of 5

387 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(387)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company full of interesting…

Great company full of interesting information not pushy and very prompt

12 March 2026
Sunsave logo

Reply from Sunsave

Hey Nicole 👋 Thanks for taking the time out to leave us a review! We're glad you were kept well informed by our solar specialists.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

Solar install

From start to finish have been so impressed with Sunsave and their employees. The process started with a very informed video chat where everything was explained in detail and all my questions were answered, communication throughout has been exemplary with email queries being answered quickly. The system was installed within 2 days and this process was seamless with the installers being polite and efficient, the Sunsave point of contact for the installation has been great with queries answered quickly and contact maintained throughout the process with a follow up post install to check everything is running ok.
For anyone considering solar installation I couldn’t recommend Sunsave enough.

5 March 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Nicholas 👋 We're really pleased to hear this! 🥳 At Sunsave, we pride ourselves on speedy communication and high-quality work, so we're glad that your installation went smoothly, and you were kept informed throughout.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Tegan was great at explaining the process.

I was a bit apprehensive at first due to the financial commitment but Tegan explained everything clearly and professionally so that I could understand. It was a no trainer really when our current electricity bill is around £180 a month and likely to go up as time goes on. With sunsave I'm likely to save around £60. At present I am only in the pre install stage so can't comment further on that aspect but can't fault the pre install process.

12 March 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey 👋 Thanks for taking the time out to leave us a review. We're so pleased to hear that the savings with Sunsave Plus were a no-brainer for you, and that your switch to solar is well underway!

Our solar specialists will be on hand to support throughout your installation. Don't hesitate to get in touch if you need anything from us in the meantime.

Rated 5 out of 5 stars

Exception service. Thanks

I was very excited when we decided to take the plunge into solar. After doing so much research with little to no capital in our bank for the install, sunsave came to the rescue. The lads that erected the scaffolding to the final installers all show great professionalism and did there job to a very high standard. The installer did a very tidy job and communicated with me throughout the install. After coming across an issue which looked like it may need another visit due to a fault code on the invertor. The installer was expecting a phone call from the tech team, but had to leave as it was getting late. He left and 5 minutes later came back as he received that phone call while in his van. Problems fixed and solar was up and running. Such a great pleasure to have these people in my home delivery a brilliant service. Thank-you so much 😊

4 March 2026
Sunsave logo

Reply from Sunsave

Hey Chet 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear that Sunsave Plus enabled your switch to solar, and that our team were helpful and professional throughout.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus.

Rated 5 out of 5 stars

Very professional service

The company has been very transparent and flexible when it came to starting the work. The entire process was very efficient. Starting from the initial consultation, the estimate and breakdown, planning the installation and then the professional and speedy fitting process which only took a couple of days. We will be recommending their services for sure.

2 March 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Robert 👋 We're so glad to hear this! At Sunsave, we pride ourselves on transparency and top-notch customer service, so it's great to hear that this was your experience.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, great communication and everything explained in full, no pressure to sell you anything very helpful and quick to answer any questions, solars installed very quick and very professional, already saving money very happy 😊 thank you to ADDA for the smooth transition to solar

6 March 2026
Sunsave logo

Reply from Sunsave

Hey 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear you had a smooth experience, and that our team were speedy to respond to you 🏃‍♀️ We'll be sure to pass your positive feedback onto Adda.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy ☀️

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with Sunsave from the very beginning.
Obed did an excellent job walking me through the proposal 🙌
He took the time to explain both the positives and the negatives of going solar - no pressure, no hard‑sell, just clear and honest advice. Really appreciated that. 👍
Once I decided to move forward, I was passed over to Antonio for the installation stage.
Again - fantastic! 💬
Great communication, patient with all my extra questions, and never pushy.
The installation itself was spot on.
The electrician did brilliant work - neat, tidy, and very pleasant to deal with. 👷‍♂️
The panel fitter also did an ace job - quick, efficient, and professional. ☀️🔧
Panels are now installed and everything is working well so far.
Very happy customer - would definitely recommend Sunsave! 😄👏

6 March 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Simon 👋 Thanks for the glowing review! 🤩

We're so pleased to hear you had such a positive experience with our solar experts, from your initial call with Obed, to your installation, and after 🔧

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Everything was made easy and straight…

Everything was made easy and straight forward. Any issues I had were sorted out quickly and also had fast responses to any emails I sent.

12 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Lee 👋 Thanks for taking the time out to leave us a review!

We're so pleased to hear your experience was straightforward, and that our solar specialists were quick to get back to you ⚡️

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system!

Rated 5 out of 5 stars

Really good

Really good. Very helpful even when I was making mistakes. Would recommend

28 February 2026
Sunsave logo

Reply from Sunsave

Hey Rob 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear our team were helpful, and that you'd recommend us ☀️

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave!

Rated 5 out of 5 stars

Great company, great service

Every time I email or ring up, I get the answer. The politeness of the staff are fantastic when I ring I normally get the same person they answer. Hello with my name. Glad I took the time to do my research and pick this company. Mohammed is really good.

27 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Mark 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear that our team have been responsive and friendly, and we'll be sure to pass your positive feedback to Mo ⭐

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Rated 5 out of 5 stars

Sunsave has been an excellent way to…

Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind on repairs and replacements.

The process has been almost completely seamless, with the few hitches taken care of very quickly.

24 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Dominic 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear Sunsave Plus has allowed you to make the switch to solar, and that you've got peace of mind with our 20-year guarantee.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Excellent service

Excellent service and everything was taken care of. Always on hand to answer any questions.

18 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey 👋 Thanks for the review! It's great to hear that your experience was smooth, and that our team were on hand to answer your questions ⭐

Rated 5 out of 5 stars

Sunsave Energy

I've just had my solar panels installed by Sunsave, the whole process was simple, from the initial quote to installation. The whole process explained thoroughly, the installation team explained the system well. The hardest was trying to get my tariff changed with British Gas

12 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Kathleen 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear the process with us was smooth.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus!

Rated 5 out of 5 stars

Look after the pennies and the Pounds will look after themselves!

You always hear horror stories when it comes to Solar Panels being installed on your house i.e. "you won't get much of a return", etc.

I looked into solar power with a battery. I then reviewed it by research and going out of my way to find others with a battery and solar to see if the savings are real.

Now if you structure your system efficiently (which Sunsave do for you) then the savings made over the contracts life time will outweigh the cost of electricity over the same period.

However I didn't want to pay £7.5k up front. Well this is where Sunsave came in. They offered a system with a replacement battery and warranty on all products.

Now it will be cheaper to pay the £7.5k up front however I didn't have that money to spend and just like getting a car on PCP I decided Sunsave was the only way I can install the system.

I alrady see a benefit of the system. I would recommend investing if you want an electricity bill that is more resilient to inflation - always worth noting that every 10 years energy prices increase by 100%.

4 February 2026
Sunsave logo

Reply from Sunsave

Hey Alex 👋 Thanks so much for the glowing review! It's great that you're already seeing the benefits of your solar system, and we're glad Sunsave Plus enabled you to make the switch to solar.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ➕

Rated 5 out of 5 stars

So far have been really impressed with…

So far have been really impressed with the process . Our contact , Jack was clear and quick to respond to all our many and persistent questions. As he said it’s a long term relationship and it needs to work. So far so good

23 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Francis 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear Jack was responsive and took the time to answer your questions.

Rated 5 out of 5 stars

Sunsave - an amazing team!

As part of our research to go solar we included Sunsave due to the subscription model used in other countries in Europe. We were after a larger system and couldn't justify the initial outlay when all our other rennovation costs were over running.
We particularly liked the end to end through life support which makes it a fit and forget system for the individual. The system is monitored and maintained and any issues resolved.
The team from initial discussion and design all the way through to installation and aftercare have bee in amazing. It is like you become part of a family and not just a customer.
Whilst the subscription service may not suit everyone it was right for us and we have seen a significant saving in our energy bills.
Do your research but at least speak with the team and see what they can offer. This type of subscription is popular in many other countries and the Sunsave team delivered everything for us.

11 February 2026
Sunsave logo

Reply from Sunsave

Hey Mr Marshall 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear Sunsave Plus allowed you to make the switch to solar whilst finishing up your house renovations, and it's great to hear you're already making savings on your bills.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Solar Consultant Sue Gure

Sue Gure was excellent during our meeting because she was able to understand and work within my requirements/constraints for a Solar PV System.

16 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Caesar 👋 Thanks for leaving us a review. We're so pleased to hear Sue was helpful on your solar consultation, and we'll be sure to pass your feedback onto her.

Rated 5 out of 5 stars

SunSave great to work with

From initial enquiry I found SunSave to be very polite and supportive.

Questions answered very quickly

Team courteous and polite

13 February 2026
Sunsave logo

Reply from Sunsave

Hey Dave 👋 Thanks for taking the time out to leave a review!

We're so pleased to hear our team were friendly and quick to answer your questions.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

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