Beautiful ship staff very welcoming. Good food and made some great new friends in this cruise
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Fantastic cruise.Ship was amazing with great food and drinks.Will definitely travel on Enchanted Again
Reply from Sunway
Dear Ms. Mannion
We were delighted to read that you had a fantastic Cruise on the Enchanted Princess and thank you for taking the time to let us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Good cruise with excellent shows and a good itinerary for the eastern Mediterranean.
The service from Sunway Travel was great - they booked flights, transfers and managed our package upgrade and forwarded all the necessary information. They also gave good advice about the cruise we'd selected. I think that the cruise reflected the price bracket but we were a little bit disappointed by the food and entertainment offering. This is no reflection on the travel agents - they didn't over promise at all and I was aware that this ship wasn't at the same level as the previous cruise we'd been on. We would probably be willing to pay more if we booked a cruise in the future, if that guaranteed slightly more in those areas.
Great time, ship, food the ports were all great.
The service was quite poor. Food was excellent and the entertainment across the ship was pretty good.
Reply from Sunway
Dear Mr. Mooney.
I appreciate you taking the time to send us your review of your recent Cruise. Whilst i was happy to learn that you appeared to enjoy the overall experience I was disappointed to read that you felt that the service provided was not to your satisfaction or expectation. Please be assured that your comments will be passed to all relevant persons at Princes Cruise who i know will take all corrective action deemed necessary to improve the general standard of service. I hope that despite this issue you nevertheless brought back some happy memories of your Cruise.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway