Norwegian Dawn

Norwegian Dawn Reviews

Average star rating 2.5 out of 5 stars

2.7

(3 reviews)

A product’s star rating is calculated as the average of all its reviews.

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3.9k Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.

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Rated 3 out of 5 stars

Destinations were great. Food and service in the speciality restaurants was excellent but only ok in the main dining rooms. Entertainment wasn’t very good.

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Reply from Sunway

Dear Ms. Cooke
We greatly appreciate you taking the time to send us your feedback on your recent Cruise with Norwegian Cruise Line. Whilst we were delighted to read that you enjoyed the destinations covered and the food served in the speciality restaurants it was disappointed to learn that you were not happy with the cuisine in main dining restaurant or the entertainment provided. Please be assured that your feedback will be forwarded to all relevant persons in NCL for their consideration to make all necessary improvements.
Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 1 out of 5 stars

Worst cruise I was ever on ,ship didn't dock in several ports .out of the 12 days on the cruise we were 8 days at sea ,food was bland and tasteless .I would need a week to write down all of the issues we had on the cruise from hell

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Reply from Sunway

Dear Mr. Hales.
We were most disappointed to read your review on your recent cruise with NCL. If you wish to contact me directly at Kathy.cashe@sunway.ie with more details of the issues that did not meet with your satisfaction i can then copy NCL with your correspondence and request their response. I assure you of my best attention in this matter..
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

Unfortunately bad weather caused us to miss a port but we still enjoyed our holiday

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Reply from Sunway

I was sorry to read that due to adverse weather conditions one of your stops on the Cruise had to be missed, unfortunately, sometimes these decisions have to be made in the best interest of the health and safety of all passengers and crew on board. Having said that i was pleased to learn that despite this you enjoyed your cruise and thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway