Hotel was clean and staff were friendly and helpful, food was good too
Sold by Sunway
The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.
All reviews
This is a beautiful hotel with all amenities .Rooms were immaculately clean .Staff were super friendly and helpful and nothing was a problem to them . Breakfast buffet offered a wide choice of food and there was an excellent choice of food at reasonable prices in other hotel restaurants .
Hotel was nice and clean. It's in a good location, beds were very comfortable but the showers very small. Reception staff lovely, some bar staff not as nice as others
Reply from Sunway
Dear Mr. Shalloe
Thank you for taking the time to send us your feedback on your recent stay at he Pebbles Hotel and we were delighted to read that most aspects of your stay there met with your satisfaction. Your comments pertaining to some of the bar staff will be passed to all relevant concerned persons at this hotel requesting any necessary corrective action be taken . Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Great staff and spotless hotel.
beautiful hotel ... spotless and staff are lovely. checking a bit chaotic but otherwise I had a great stay
Caring, polite and kind
Reply from Sunway
Dear Ms Ogbogu
Thanks you for taking the time to send us your kind words.
Kathy Cashe
Customer Service Manager
Sunway
A very well run and maintained hotel.
Reply from Sunway
Dear Ms. Higgins
We greatly appreciate you taking the time to send us your feedback on your recent stay at the Pebbles Hotel and we were delighted to read that you enjoyed your stay there.
Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Clean hotel, friendly staff, busy experience to get your breakfast.
Hotel clean, drinks reasonable, good breakfast selection.
Reply from Sunway
Dear Jame
Thank you for taking the time to send us your feedback on your rent stay at the Pebbles hotel and we were happy to read that you enjoyed your time there.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Very friendly. Good great, prices very reasonable. Can get v busy at breakfast. Helped us with any information we needed. I would go back
Reply from Sunway
Dear Joan
We greatly appreciate you taking the time to send us your feedback on your recent stay at the Pebbles Hotel and we were delighted to read that you enjoyed your stay there.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Nice location, lovely environment inside, clean bedroom, comfortable bed, friendly staff, nice bar with 2 drinks for the price of 1 during “happy hours” and good breakfast buffet. I would stay there again.
Reply from Sunway
Dear Faith.
Thank you for your kind feedback and we were delighted to read that you enjoyed your stay at the Pebbles Hotel. Thank you for letting us know.
Kathy Cashe
Customer Service Manager
Sunway
Good location Nice hotel Lovely staff Towels not great ...not white / grey
Reply from Sunway
Dear Ms Daly.
Thank you for taking the time to send us your feedback on the Pebbles Hotel and i was happy to note that overall you were pleased with the hotel. Your comments regarding the standard of the towels has been noted and will be passed to all concerned persons at this hotel for immediate corrective action. Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Hotel is lovely and the staff are very friendly and helpful. Then bar food was really good and the service was great. Our twin room was a bit small, beds were almost attached . The bathroom didn't have a fan and the window was screwed shut so we had to space out the showers. I would go back again but next time I would request a bigger room.
Reply from Sunway
Dear Ms. Foster.
Thank you for taking the time to send us your feedback on your recent stay at the Pebbles Hotel and apart from some issues you seem to overall enjoy your trip. A copy of your comments will be forwarded to all relevant concerned persons at the Pebbles Hotel so that consideration can be given to make the necessary improvements suggested.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Lovely hotel, very helpful and friendly staff. Food in the restaurant is very good.
Reply from Sunway
Dear Jaygor.
Thank you for sending us your feedback on your stay at the Pebbles Hotel and we ere delighted to learn that you enjoyed your stay there.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The hotel was good but the area it’s in wasn’t good. The streets around the hotel are tough, uneven and badly lit in the evening. If traveling solo this is not a good hotel in the winter months as it gets dark early. The hotel itself was very nice, quiet, clean and good staff. Food was nice too.
Reply from Sunway
Dear Ms. Flynn
Thank you for taking the time to send us your feedback which is very important to us.
Whilst I was delighted to read your positive comments i was sorry to note that not all aspects of your stay at the Pebbles Hotel met with your entire satisfaction and please be assured that due consideration will be given to you feedback.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway