Sunweb provides more vacations based on room and only breakfast, we like to go out for dinner to local restaurants. Difficult to book on stars given on hotel, like in Greece the more stars how more... See more
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Review summary
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What people talk about most
Based on these reviews
easy to find - hard to modify. Limited options in durations and stay, making it a bit less good than other years. Also very hard to get in contact with a helpdesk, as only option that worked is a te... See more
Company replied
Booking easy, hopefully goed accommodation. A little bit of pity that you must pay supplement by choosing another more convenient flight. We'll see after holidays how it was.
Company replied
Very easy to see all option, easy to see best price. Booking is really easy and actually fun to do. Communication on your trip is clear. Also all information is practically stored in the app and avail... See more
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Company details
About Sunweb.be
Written by the company
Nederlands
Bij Sunweb boek je zorgeloos jouw zomervakantie of wintersport aan de scherpste prijs.
Het hele jaar door bieden we een ruim aanbod aan zonvakanties en skireizen naar topbestemmingen in Europa. Of je nu op zoek bent naar een familievakantie, een all-in adults only of een last minute naar de zon – bij Sunweb ben je zeker van kwaliteit en gemak.
✔️ Laagsteprijsgarantie
Vind je dezelfde reis elders goedkoper? Wij betalen het verschil terug én je ontvangt een voucher van €100 voor je volgende vakantie.
✔️ Gratis omboeken
Plannen gewijzigd? Bij Sunweb kun je tot 6 weken voor vertrek gratis omboeken.
✔️ Exclusieve Sunweb Only-reizen
Unieke pakketreizen die je enkel bij ons vindt.
Français
Réservez vos vacances d’été ou vos sports d’hiver sans souci avec Sunweb, au meilleur prix garanti.
Tout au long de l’année, Sunweb propose un large choix de séjours au soleil et de vacances au ski vers les plus belles destinations en Europe. En famille, en couple ou entre amis, trouvez la formule qui vous convient le mieux.
✔️ Garantie du prix le plus bas
Vous trouvez le même voyage moins cher ailleurs ? Nous vous remboursons la différence et vous offrons un bon de €100 pour vos prochaines vacances.
✔️ Changement gratuit
Vos plans changent ? Modifiez votre réservation gratuitement jusqu’à 6 semaines avant le départ.
✔️ Séjours Sunweb Only
Des voyages exclusifs disponibles uniquement chez Sunweb.
Contact info
Bahialaan 2, 3065 WC, Rotterdam, Netherlands
- +32 (0)3 259 09 10
- info@sunweb.be
- sunweb.be
Last minute vakanties
4.4
Excellent
4K reviews
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Really bad aftercare
Really bad aftercare. No communication. Nothing. It takes more than 3months to get a reply and we still don’t have a reply.
22 March 2026
Unprompted review
Reply from Sunweb.be
Dear mister,
Thank you for your feedback. We are sorry to hear that your experience with us was not to your liking and that you found our online service difficult. We understand that this can be frustrating.
Aftter reviewing your booking, I see that your complaint is being processed by one of our coworkers from Afercare and that they are doing the necessary research to come to a solution. They will get back to you as soon as this is finalised.
We take your comments seriously and use them to further improve our service and communication.
On behalf of Sunweb, I wish you a pleasant weekend.
Kind regards,
Jenniffer
Sunweb Webcare Team
It's quite easy to book an escape from…
It's quite easy to book an escape from the real world with you guys! Loved it and looking forward to our skitrip with the family
9 March 2026
Reply from Sunweb.be
Dear Romain,
Thank you so much for sharing your 5 star review with us.
We are glad that everything was clear for you! See you then!
Best Regards,
Marjorie
Team Webcare
Reply from Sunweb.be
Dear Romain,
Thank you for sharing your 5 star review with us.
We are glad that you're enjoying!
Best Regards,
Marjorie
Team Webcare
We booked quite recently for a vacation in Egypt.
We booked quite recently for a departure 04.04. and had to pay the total amount right away. The system on line did not allow us to make partial payments from different accounts and credit cards.
2 March 2026
Reply from Sunweb.be
Dear Ms. Mulliez,
Thank you for your feedback. We are sorry to hear that your experience with us was not entirely to your liking. We understand that this can be frustrating.
When booking a holiday that is considered last minute, you have to pay the full amout right away. It's true that we don't offer the option to do this in parts. You can only pay in parts when you choose to do a bank transfer.
If you have questions about the payment, you can always get in contact with our Contact Center so they can advise you on how to do the payment.
We take your comments seriously and use them to further improve our service and communication.
On behalf of Sunweb, I wish you a nice day.
Kind regards,
Jenniffer
Sunweb Webcare Team
As iT must be
4 March 2026
Fast and easy
2 March 2026
Transparent and easy to search
Easy to find perfect holiday. Very transparent website and really like the rebooking possibility.
6 March 2026
Customer friendly platform and good deals
Easy to use platform and swift process for booking
4 March 2026
Top experience!
Top experience! Shopmanager Frederik of the shop in Ypres is super helpfull and always willing to give honest advice.
Thank you
3 March 2026
Easy to book.
24 February 2026
Reply from Sunweb.be
Dear Luc,
Thank you for sharing your experience with us. We are happy to hear that you are satisified with our service.
Kind regards,
Nashka
Team Webcare
Booking itself went very smooth
Booking itself went very smooth, waiting for confirmations etc but all mails from Sunweb are arriving under Spam ?
2 March 2026
Reply from Sunweb.be
Dear Mr Schrauwen,
Thank you for your feedback. We are sorry to hear that your experience with us was not entirely to your liking. We understand that this can be frustrating.
We have received more feedback that some of our customers receive our mails in their spam, unfortunately this is not something we can resolve. When you receive one of our mails in your spam, you can choose to mark is at safe, so the rest of the mails will be received in your normal inbox.
We take your comments seriously and use them to further improve our service and communication.
On behalf of Sunweb, I wish you a nice day,
Kind regards,
Jenniffer
Sunweb Webcare Team
Good trips poor customer service
The booking did not go through completely and the customer service never got back to me.
1 March 2026
Reply from Sunweb.be
Dear Mr./Ms,
Thank you for your feedback. We are sorry to hear that your experience with us was not to your liking and that you was not happy with our online service . We understand that this can be frustrating.
When a booking gets an error, we receive this error in our error box if you fill in your personal information for contact. Aftter we reviewed the error, we will contact our client to inform then if the booking can be made or not. Sometimes this takes over a day when there are a lot of errors. Because you already made a booking that was confirmed without any problems the same day, we didnt follow up the error anymore after reviewing it.
We take your comments seriously and use them to further improve our service and communication.
On behalf of Sunweb, I wish you a pleasant weekend.
Kind regards,
Jenniffer
Sunweb Webcare Team
Is it possible too change my room with…
Is it possible too change my room with a balkon to a room with a seeview. I woult appreciatie it if you can help me. Thanks
1 March 2026
Reply from Sunweb.be
Hi Marc,
Thank you for your 4-star review.
Unfortunately we don't have any rooms with seaview available anymore. Next time please contact our callcenter by telephone so they can be of immediate assistance.
Kind regards,
Danielle
Team Webcare Sunweb
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