I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... See more
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I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... See more
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Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... See more
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Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... See more
Company details
Written by the company
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Contact info
United Kingdom
- support@sup-warehouse.com
- sup-warehouse.com
3.6
Average
219 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The first order had a faulty pump
The first order had a faulty pump. So our day out on the beach was destroyed due to a faulty ring. The second order had no invoice and had only 1 out of the 2 wetsuits that I had ordered. Please stay away! Fraudulent behaviour and bad seller
18 May 2023
Unprompted review
Reply from SUP Warehouse
Dear Anastasios,
We are sorry to hear about your negative experience with the pump and our service. We take customer satisfaction very seriously and we apologise for any inconvenience caused by the faulty pump. We would like to assure you that this is not a reflection of our usual standards and we have taken steps to ensure that this does not happen again.
Regarding the missing invoice, we apologise for any confusion caused. While invoices can be provided upon request, all orders are accompanied by a confirmation email that outlines the contents and associated costs.
Please note that in some cases, orders may be shipped in multiple packages as our stock is not always located in the same warehouse. This may explain the missing wetsuit from your order. Our dedicated customer service team will be reaching out to you with the aim of rectifying the situation and providing a satisfactory resolution.
Once again, we apologise for any inconvenience caused and we hope to have the opportunity to make it up to you in the future.
Best regards,
The SUP Warehouse Team
My first SUP boarding kit!
Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery! They'll be my go to for all my water related activities going forward.
I bought product because it was on sale, i'm yet to actually use the kit - finger crossed there'll be no defect. I'm just waiting for warmer weather to launch on water.
5 February 2023
Reply from SUP Warehouse
Dear Olawunmi,
Thank you so much for taking the time to leave a positive review. We are pleased to hear that every aspect of our sale & delivery process met your expectations.
We're confident that you will love your new board once the weather is right for it - we're hoping that the sun arrives soon!
Thank you once again for choosing SUP Warehouse. We look forward to seeing you again.
Best regards,
The SUP Warehouse Team
So far our compliments
We didn't test the boards yet but there looking great. Being delivered with excellent service around a couple of questions we had. Thanks.
28 March 2023
Reply from SUP Warehouse
Thank you for your review, Katrin!
We're glad to hear that you're happy with your purchase, and that our support team were able to assist you with your questions.
We hope you enjoy using the boards and please don't hesitate to reach out if you have any further questions or concerns.
Best Regards,
The SUP Warehouse Team
Great board for the money and excellent…
Great board for the money and excellent service. I had a minor issue with the deliver which was quickly sorted to my approval.
28 March 2023
Reply from SUP Warehouse
Thank you for your review, Nigel!
We're happy to hear that you are pleased with your purchase. We're sorry to hear that there was a minor issue, but we're glad that we were able to quickly resolve it to your satisfaction.
If you have any further questions or concerns, please get in touch.
Best regards,
The SUP Warehouse Team
Reply from SUP Warehouse
Dear Tim,
Thank you for taking the time to leave a review about your experience with us.
We're happy to hear that everything went smoothly. We strive to provide our customers with the best possible experience, and we're glad to know that we met your expectations.
Thank you for choosing SUP Warehouse.
Best regards,
Team SUP Warehouse
10/10 for SUP Warehouse
Great service, fantastic savings and delivery quicker than expected board looks superb have not tried it on water yet. Packaging was more than adequate. Overall 10/10 would recommend SUP Warehouse and will be ordering with them again.
28 March 2023
Reply from SUP Warehouse
Thank you so much for the glowing review, Jesse!
We're happy to hear that you had a great experience with us.
We appreciate your recommendation and look forward to serving you again in the future.
Thanks again for choosing SUP Warehouse!
Best regards,
The SUP Warehouse Team
Reply from SUP Warehouse
Hi Sebastian,
Thank you for your short and sweet review!
We're happy to hear that you had a perfect experience with us at SUP-Warehouse.
We hope that you're enjoying your new paddleboard.
Best regards,
Team SUP-Warehouse
Confused to Clear many thanks
After considering a couple of different boards I sent in a few questions which were answered quickly and with a decent amount of information that helped me decide on which board to buy. My parcel arrived very quickly and in excellent condition and I’m very happy with my new purchase!.
16 March 2023
No quibble about the replacement pump
No quibble about the replacement pump. Couldn’t have been more helpful
1 March 2023
I ordered a SUP as birthday Gift for my…
I ordered a SUP as birthday Gift for my husband. It unfortunately didn't arrive at the promised date, but two weeks after! I was really disappointed.
19 February 2023
Reply from SUP Warehouse
Hi Sharareh,
Thank you for taking the time to leave a review. Your feedback is very important to us, and we will endeavor to improve upon the service delivered.
Sorry that it was not made clear at the time your order was placed, but due to the stock of your order only being available at our UK warehouse, delivery to Germany took longer than it would usually when we have the stock available at our EU warehouse.
We plan to make this information much clearer on our site in the near future.
Many thanks,
Team SUP Warehouse
£400 spent on unusable product
The product was delivered with essential components missing and despite numerous attempts to resolve this issue I’m still no closer to receiving my full order and I’m left with a product that is unusable.
3 February 2023
Reply from SUP Warehouse
Hi Anastasia,
Thank you for taking the time to leave a review. Your feedback is very important to us.
We are very sorry to hear that you were missing part of your product. Our team have been in contact with the supplier to organise or a replacement pump & bag, but unfortunately it does not look like this will be possible.
Please check your inbox for a message from our support team offering a partial refund to cover the cost of a new pump & bag.
You are also welcome to return your product for a full refund.
Apologies for the poor experience with this order.
All the best,
Team SUP Warehouse
Great customer service
Great customer service. I had a query about my order, I got a reply within the hour and advice on where to find the information I needed - namely my junk inbox…
Great friendly and helpful service 😁
31 January 2023
Birthday in the bag!
Having tried and enjoyed paddle boarding, I decided to buy one for my sons birthday. There was plenty of choice at good prices. Once decided the ordering process was simple, communication regarding the order was excellent and delivery was swift and trouble free.
12 January 2023
Their service was extremely poor and I'll rate it on Google and social media
Their service was extremely poor. I will still rate it on Google and social media. The package is not sent although there is a Hermes delivery confirmation. In the end you have to beg for your money instead of you sending a voucher and apologizing. Extremely bad...
11 December 2022
Reply from SUP Warehouse
Hi Stefan,
Thank you for taking the time to leave a review. Your feedback is very important to us.
We are sorry for the disappointing service you received. Unfortunately there was an issue with your delivery that lead to your shipment being returned. We are constantly working on improving our delivery service, so this case has been escalated to a manager for review.
You have been refunded in full.
Please get in touch with our support team if you require further assistance. support@sup-warehouse.com
All the best,
Team SUP Warehouse
Just received my black samphire 10"4…
Just received my black samphire 10"4 SUP board to a catalogue of issues, the fins are bent and squint, the pump has a foot pedal snapped off and the pump doesn't connect to the board correctly so cant be pumped up! and it is absolutely outrageous that you don't have a contact number for sending my product back via courier. Massive waste of a lot of money that is needing refunded as soon as possible
31 December 2022
Unprompted review
Reply from SUP Warehouse
Hi Ryan,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues with your purchase.
Please reach out to our friendly customer service team at support@sup-warehouse.com and they will be happy to assist you.
Many thanks,
Team SUP Warehouse
Product great communication terrible
Product is fantastic as was the delivery but communication is almost impossible,on the day I had my message to say my board was out for delivery I received another message saying the postage wasn’t covered,I tried to get in touch but it is impossible.
28 November 2022
Reply from SUP Warehouse
Hi Chris,
Thank you for taking the time to leave a review.
We are happy to hear that you are pleased with your product, and that delivery was quick and easy.
We can only apologise for the communication difficulties. It's been a busy seasonal period, and our customer service team have been working hard to respond as quickly as they can to any queries.
You can always get in touch with them via our contact form on our website, or directly via email to support@sup-warehouse.com. They are happy to help with any questions and will ensure that any concerns are addressed.
All the best,
The SUP Warehouse Team
Order for a birthday present
Order for a birthday present. Only took a week to come as stated. So here before the needed date. Product opened and everything appears to be all there. Pumped up the sup and all appears in working order.
6 December 2022
My order never arrived
I placed an order 2 weeks ago, it still has not arrived. I sent an email to customer service 3 days ago and still have not received a reply on what to expect with my order.
I’m unsure if this issue is due to the delivery company or SUP Warehouse. However, the lack of response is poor.
6 December 2022
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