Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
Company replied
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The Best Case - Made in USA
You guys are just the best. From the product, to the customer service, it is absolutely amazing. The quality of the product is unmatched.
25 May 2026
Reply from SUPCASE
Hi Brian,
Really appreciate this kind of feedback — thank you 😄
Great to know you’re happy with both the product and the support team. We’ll keep working to keep that standard up.
Best regards,
Supcase Customer Support
I used this clip holster for 13 months…
I used this clip holster for 13 months and was fully satisfied with it. It has a two year warranty if you register online. A clip did break off and I sent an email along with a picture to the company. The company acted quickly and had no questions after they saw the picture and sent me back a full replacement. I'm happy with them. I think you will be too if you use them. A positive experience for me for sure.
25 May 2026
Reply from SUPCASE
Hi Gene,
Appreciate you taking the time to share this.
Glad to hear the holster held up well over such a long period, and that our team could resolve the replacement quickly for you.
Best regards,
Supcase Customer Support
The case is v good
The case is v good, looks good and build quality is great. I recommend it to my family and friends. Bought 2 case for family members.
9 September 2025
Reply from SUPCASE
Hi Mahmood,
Appreciate it — thanks for the support 😄
Nice to hear it’s been a good fit for both you and your family.
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Bobby,
Thanks for sharing this 😄
Glad to hear the case has been doing its job and fully protecting your phone.
Best regards,
Supcase Customer Support
Quick and courteous response...problem…
Quick and courteous response...problem solved to my satisfaction.
25 May 2026
Reply from SUPCASE
Hi Bryan,
Happy to hear we could get this sorted quickly for you — that’s exactly what we like to see 😎
Thanks for the kind note, it’s appreciated. If anything else pops up, just reach out anytime.
Best regards,
Supcase Customer Support
Vanessa was excellent
Vanessa was excellent, provided great info and the process I would have to follow for my warranty claim. Quick to respond and really seems to know her stuff. Great customer service!! Thank you!!
19 May 2026
Reply from SUPCASE
Hi James,
Really appreciate you calling out Vanessa here.
Warranty claims can sometimes feel like a hassle, so it’s great to hear she made the process clear, responded quickly, and helped get everything moving smoothly 👍✨
We’ll definitely make sure she sees your feedback — she’ll be happy to hear this.
Best regards,
Supcase Customer Support
I had a issue with the delivery time
I had a issue with the delivery where I didn't realise it could take up to 2 weeks to come, so wanted to cancel as my phone had already arrived, but Camille helped me out and sorted and give a partial refund, and the case arrived only 4 days later which surprised me.
I have s24 plus and the case is a good quality much better than the cheap one I got off amazon and I do plan to buy from them again, thank you very much Camille, for you help and patience.
16 May 2026
Unprompted review
Reply from SUPCASE
Hi Reece,
Really appreciate you taking the time to share this!
Glad Camille was able to step in and help sort things out for you 🙌✨ we’ll definitely pass your kind words on to her 😊
Also great to hear the case arrived sooner than expected 🚀 and that you’re happy with the quality — especially compared to your previous one 👍 That’s exactly what we aim for.
Thanks again, and we look forward to having you back! 💫
Best regards,
Supcase Customer Support
Warranty service was great
Warranty service was great. Professional, accurate, replaced first case without a problem. Very pleased with new replacement case. Received it quickly.
8 May 2026
Reply from SUPCASE
Hi Ben,
Thanks so much for sharing this :)
Happy to hear the warranty replacement went through without any issues and that you’re pleased with the new case 🚀
Best regards,
Supcase Customer Support
great watch case
11 May 2026
Reply from SUPCASE
Hi Sean,
Thank you for the feedback!
Really glad to hear you’re enjoying the watch case — simple feedback like this always gives our team a boost 👌
Best regards,
Supcase Customer Support
Vera was very helpful and resolved my…
Vera was very helpful and resolved my issue quickly.
15 May 2026
Reply from SUPCASE
Hi Rory,
Thanks for the kind words!
We’re really happy Vera was able to jump in and help get the issue resolved quickly. We’ll definitely make sure your feedback gets shared with her 🚀
Best regards,
Supcase Customer Support
THE BEST
The best case and the best service ever .
They helped changed and fixed my problem
19 May 2026
Reply from SUPCASE
Hi there,
Wow — “the best” is amazing to hear, thank you!
We’re really glad we could help get the issue sorted out for you and make things right. It means a lot to know both the case and the service left such a strong impression ✨
Best regards,
Supcase Customer Support
Great case and great customer service !
18 May 2026
Reply from SUPCASE
Hi R Shaw,
Thanks so much for the kind words!
It’s always great to hear when both the product and the service leave a good impression. Thanks again for choosing Supcase 👍
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi there,
Thanks for sharing this!
Short and sweet, but it really makes our day to hear you had a great experience 🙌
Best regards,
Supcase Customer Support
Greats product and services
Great customer service and product. Have bought multiple items and love them all.
17 May 2026
Reply from SUPCASE
Hi Chad,
This was great to read — thank you!
There’s honestly no better compliment than someone coming back for multiple products and still feeling happy with each one. We’re really glad you’ve had such a positive experience with both our cases and our support team.
Appreciate you being part of the Supcase family :)
Best regards,
Supcase Customer Support
Customer service is FANTASTIC
Customer service is FANTASTIC. I have purchased many cases from these guys, and they are the best
18 May 2026
Reply from SUPCASE
Hi Eric,
We seriously appreciate this.
Knowing you’ve purchased many cases from us and still feel this strongly about our customer service means a lot to the whole team.
Thanks again for sticking with us!
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Asif,
Thanks so much, Asif!
Glad our support team could help and make things easy for you. We know good service matters just as much as the product itself, so it’s always nice hearing feedback like this 😊
Best regards,
Supcase Customer Support
Kind and friendly staff
Kind and friendly staff. Very prompt with response and took care of the issue in a timely manner.
14 May 2026
Reply from SUPCASE
Hi Ricky,
Thanks for the kind words 😊 Really glad the team was able to get everything sorted out for you quickly.
We know how important it is to get a fast response when something comes up, so it’s great to hear you had a smooth experience with us. Really appreciate the support!
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Dhrumil,
Thanks so much for the kind words! Knowing that our product quality and customer care left a strong impression means a lot to our team.
Thanks again for your support ✨
Best regards,
Supcase Customer Support
Great case. Even better customer service.
I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpected. I was told since it was within the 1 year warranty period a new case would be sent to me no charge. It's hard to find companies these days that have such top notch customer service and stand by their product. I would definitely recommend supcase to anyone.
13 May 2026
Reply from SUPCASE
Hi JW,
Really appreciate you sharing your experience with us. While we’re sorry the case developed a crack near the hinge, we’re glad the warranty process was smooth and that our team could get things resolved quickly for you.
It means a lot to hear that the support stood out just as much as the product itself. Thanks again for your trust and recommendation! ⭐
Best regards,
Supcase Customer Support
Reply from SUPCASE
Hi Natalie,
Short and sweet — thank you 😊 We’re glad you enjoyed both the product and your experience with our support team.
Best regards,
Supcase Customer Support
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