Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
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I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Best case I could find and great support
This case and belt clip holds my pixel 9 pro phone daily and has worked through miles of hiking, just beneath my fanny pack. It lets me easily get at my one-handed from the belt clip phone dozens of times daily. I can sit, stand or drive without the phone being uncomfortable or falling out out of the belt clip. I wear the phone horizontally, and have the belt clip through a pant belt loop, so it doesn't need to hook onto an actual belt, but I'm sure it could also do that. I initially purchased an Otter Box and my phone fell out of it daily till I had to send the phone in for repairs. This Supcase has saved the day for me. I do wish they had fun colors or patterns, but having my phone safe is far more important. One clip broke off the supcase belt clip after many months, but it was still within warranty and they sent a replacement.
9 April 2026
Reply from SUPCASE
Hi J Norris,
Thank you for sharing such a detailed experience — this was a great read 😊
Great to hear the case and belt clip have been holding up so well through daily use and even hiking. It’s exactly what we designed it for, so it’s awesome to know it’s working the way you need.
Glad our team could also get that replacement sorted for you under warranty. And noted on the colors — we’ll pass that along 🎨
Thanks again for your support, and we hope it continues to serve you well on all your adventures!
Best regards,
Supcase Support Team
My go to case for new iPhones
Supcase case has been my go to case whenever i purchase a new phone. Their cases are made with high quality materials. The design is pretty unique. And the best part of this is they offer it a very competitive price. Ive been a supcase user since the iphone 14 pro max days and still trusting the brand for my 17 pro max. Hoping to see more awesome cases from supcase
30 March 2026
Reply from SUPCASE
Hi maestrongjake,
Really appreciate you sharing this 😊
It’s awesome to hear Supcase has been your go-to since the iPhone 14 Pro Max days — and still going strong on your 17 Pro Max! That kind of loyalty honestly makes our day.
Glad you’re enjoying the quality, design, and value we put into the cases. And noted on the “more awesome cases” part — we’re always working on new ideas, so stay tuned 👀
Thanks again for sticking with us over the years!
Best regards,
Supcase Support Team
Flawless Experience
I've been a Supcase fan for a little over 6 years now and have never had any sort of issues with them, be them regarding the delivery experience or the products themselves. Their Unicorn Beetle Pro cases work as expected and serve their function flawlessly, having always protected my phones just as I expected.
14 April 2026
Reply from SUPCASE
Hi Chris,
Six years as a Supcase fan is seriously impressive — we really appreciate that kind of long-term trust.
It’s great to hear your Unicorn Beetle Pro cases have consistently done their job and kept your phones protected exactly as expected, and that your overall experience (from delivery to daily use) has been smooth throughout.👍
Thanks again for sticking with us over the years — it means a lot.
Best regards,
Supcase Support Team
Replaced case when the easel stand broke
1 February 2026
Reply from SUPCASE
Hi Robert,
Appreciate you taking the time to leave this. We’re sorry the easel stand broke — that’s definitely not ideal.
Glad our team could get a replacement to you, and we hope the new one holds up much better 🤞
Best regards,
Supcase Support Team
I'm always satisfied with my supcase…
I'm always satisfied with my supcase products because of their durability and style. My cases always come quickly and are a perfect fit. Perfect phone protection
14 April 2026
Reply from SUPCASE
Hi Jack,
Sounds like your phone’s been in good hands 😄
Really glad the cases have been holding up well and fitting just right — plus getting to you quickly makes it even better 🙌
Thanks for sharing this!
Best regards,
Supcase Support Team
Excellent customer care and honoring…
Excellent customer care and honoring the warranty.
9 February 2026
Reply from SUPCASE
Hi there,
Glad we could help get this sorted for you. Always good to hear the warranty process went through without any trouble.
Thanks for the kind words 💙
Best regards,
Supcase Support Team
excellent product
The design, the ease of use the versatility and the great customer service
13 April 2026
Reply from SUPCASE
Hi there,
Really nice to hear it’s been such a solid all-round experience for you. Good to know the design and everyday use are working out well.
And glad our support team could help too — that means a lot on our side.
Thanks for the kind words 🙂
Best regards,
Supcase Support Team
Customer service is absolutely…
Customer service is absolutely brilliant and the phone cases are probably the best on the market to be fair
13 April 2026
Reply from SUPCASE
Hi Julian,
Glad you’re happy with both the customer service and the cases — hearing them called “probably the best on the market” is honestly great to read :)
Best regards,
Supcase Support Team
Best accessory ever !
This is the best case & stand I’ve ever had for a cell phone. The stand pops right on & doesn’t come off til I remove it to charge my phone. It makes my calls a lot easier by holding the phone up & hands free when I’m needing to use my hands for writing notes when I need to do so. I will buy from SUPCASE again ! ! !
1 December 2025
Reply from SUPCASE
Hi Tim,
That’s awesome to hear :)
Glad it’s been working so well for you — especially with the stand staying secure like that.
Sounds like it’s really just made things easier day to day with calls and notes, which is great to hear.
Nice to hear from you — and even better that you’d come back for another SUPCASE!
Best regards,
Supcase Support Team
This case is amazing
This case is amazing. With the added wallet makes it very durable. The added bonus is what you can do with the magnetic wallet. Makes a great hands free- video watching device. No more leaning it against the “Beer Mug.” 😂😂
Definitely recommend both if you are looking for a well designed, very durable and dependable cell phone case / wallet combo. Highly recommended
12 April 2026
Reply from SUPCASE
Hi Rod,
This was a great read — and the “beer mug” solution gave us a smile 😄
Really glad to hear you’re enjoying the case and magnetic wallet combo, especially the hands-free feature for watching videos. That’s exactly the kind of everyday convenience we had in mind when designing it.
Thanks so much for the recommendation — we truly appreciate your support!
Best regards,
Supcase Support Team
Amazing Fast Service and experience
Bought a new case for the Fold 7 on Amazon and noticed the front of the case was damaged. Normally I would go through Amazon but they had run out of stock so I reached out to SUPCASE. I was glad I did they reviewed the case and asked for a photo and once received they sent me out a new replacement quickly. The quaility of the case 7 months on is amazing and would recommend !! Thanks
27 October 2025
Reply from SUPCASE
Hi Dave,
That’s a bit of a rough start with the damage 😅 glad you reached out instead of just dealing with it alone.
Happy we could sort a replacement quickly for you, and even better that the case is still holding up months later 💪
Appreciate you sharing your experience and recommending us — always good to hear real feedback like this.
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi there,
Nice to see this 🙌
Glad you had a good experience with our customer service.
Best regards,
Supcase Support Team
Great product
The case provides excellent protection for my phone. When I had an issue with the belt clip slipping off I called & a replacement was sent immediately. Great customer service. Great quality item.
12 August 2025
Reply from SUPCASE
Hi David,
Glad to hear the case’s been doing a solid job protecting your phone.
And sorry again about the belt clip — good to know the replacement got sorted quickly when you called in. That’s exactly how it should be handled.
Appreciate you sharing your experience here.
Best regards,
Supcase Support Team
It was simple and easy
It was simple and easy. And I had a pre sale question and they answered it with no problem.
7 April 2026
Reply from SUPCASE
Hi Flip,
Glad it felt simple and easy — that’s exactly how it should be.
And nice to hear your pre-sale question got sorted quickly without any hassle.
Appreciate you sharing this.
Best regards,
Supcase Support Team
Excellent quality products and…
Excellent quality products and top-notch customer service.
2 April 2026
Reply from SUPCASE
Hi Damon,
Thanks so much for your feedback :)
We’re really glad to hear you’re happy with both the product quality and the level of customer service. Comments like yours keep us motivated to keep improving and delivering the best we can 💪
Appreciate your support, and we’re always here if you need us.
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi there,
Aww, thanks for sharing this! 🥰 We love hearing that our team could help make things smooth and easy for you.
Best regards,
Supcase Support Team
Get One you won't go back to anything else!
These are some of the best cases on the market! I was a strong supporter of the OTHER brand even with the HIGH PRICES! However I have two different Supcases and they are durable and very well thought out with designs. Without the HIGH prices these are the best! Great Job!
8 April 2026
Reply from SUPCASE
Hi Kevin,
Thanks so much for sharing this — really appreciate the enthusiasm!
It’s great to hear our cases have won you over, especially after sticking with other brands before. Glad they’ve been holding up well for you, and that the design and value really stood out.
Really appreciate it 🙌
Best regards,
Supcase Support Team
Very nice cases and watch protector at…
Very nice cases and watch protector at a fair price and fast delivery
8 April 2026
Reply from SUPCASE
Hi Freddie,
Thanks for the great feedback — really glad you shared this :)
Nice to hear the cases and watch protector are working well for you, and that everything arrived fast and at a fair price. That’s always what we hope to deliver.
Appreciate your support!
Best regards,
Supcase Support Team
Reply from SUPCASE
Hi Geoff,
Really appreciate you leaving this — thank you!
We’re glad to hear you’re enjoying the product and had a great experience with our support team. That’s always what we hope to deliver.
Thanks again for your support 😊
Best regards,
Supcase Support Team
I've been a user of their phone cases…
I've been a user of their phone cases for years and they've never let me down.
2 April 2026
Reply from SUPCASE
Hi Adrian,
Really appreciate you sharing this 😄
Hearing that you’ve been using our cases for years and they’ve never let you down honestly means a lot to us 🙏 That’s exactly the kind of reliability we aim to deliver.
Thanks for sticking with us all this time — we’ve got your back! 💙
Best regards,
Supcase Support Team
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