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Super E-cig Ltd Reviews 

1,660
•
TrustScore 5 out of 5

4.9

Electronic cigarette store
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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the company. Many reviewers appreciate the knowledgeable and friendly staff who are always willing to help and provide great advice. The products are frequently described as high quality, with a wide range of options available, and the ordering process is noted for being quick and easy. Reviewers also consistently commend the fast and often free delivery service, with items arriving promptly and well-packaged. The company's promotions, deals, and reward schemes are also frequently mentioned as a positive aspect of the customer experience. Some customers also noted the company's proactive communication regarding stock availability, further enhancing their satisfaction.

What people talk about most

Service

Consumers consistently report positive experiences with the service, describing it as pleasant, friendly,... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and variety of items... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and reliability. Many... See more

Order

Customers consistently report positive experiences with the ordering process, highlighting the ease of use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The usual experience - Every time I shop here Its quick and easy with lots of options for vaping, Ive never had an issue and Im always given a reward for shopping here like a discount on my next shop... See more

Rated 5 out of 5 stars

Easy to use website even for a technophobe like myself.. Royal Mail tracked delivery was spot on and on estimated time. Products absolutely what I was looking for , packaged well even the manual wa... See more

Company replied

Rated 5 out of 5 stars

easy website to order from. very quick to be able to collect from. great offers and prices. no bad experiences or problems using this company and after recommendations from my numerous transaction... See more

Company replied

Rated 5 out of 5 stars

Great company, been using them since 2020 and the Covid pandemic closed my usual supplier,order on line and generally the products here the next day. Even when products not available, they let you kno... See more

Company details

  1. #20 of 127 best companies in Electronic cigarette store
  2. #8 of 47 best companies in Battery shop
  3. #12 of 122 best companies in Vaporiser shop

Written by the company

Super E-cig was Est 2012, we have a huge range of Eliquid flavours, vape kits, tanks, pod systems, coils and vape accessories to choose from. We aim to sell the highest quality products at the lowest price possible!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,660)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Normally a fantastic service

Normally a fantastic service. But on this occasion I paid an extra £5 to have next day delivery before 1pm. They did not arrive until a day later when I wasn’t home. A card was pushed through the letterbox which meant I had to collect them the following day. I should have just gone for normal delivery and save my money.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellence

I made an online order around 4:30pm one day, and received it around 11:30am the next day! Well packaged, and items all received as ordered. I had a couple of reasons to email the company, and was absolutely delighted with the outstanding customer service I received.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I would like to apologize right away…But you are the best..

We highly recommend this store.I would like to apologize right away for not writing a thankful message in a timely manner. I give 5 stars, these are the best sellers. I had an unpleasant situation, I already said goodbye to my money and goods.But the seller was understanding, and for this I am very grateful, guys, I recommend this seller. Good luck to you guys.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great shop,

Great shop,

Had a little problem with my order, all sorted out with one email,

Excellent service and prices, would recommend.

10 July 2024
Unprompted review

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