Super GM Transport Reviews 5

I am writing to formally lodge a complaint regarding the moving service I received, which has been the worst experience with movers I have ever had.

Despite confirming a start time between 8:00 AM and 10:00 AM to accommodate cleaners, the two movers arrived at 10:15 AM. From the outset, they moved at an unreasonably slow pace—taking minutes to place a single item on the trolley and minutes more to remove it. For hours, my brother and I had to repeatedly ask them to hand items over, which I could have handled myself without issue.

By 2:32 PM, with a few boxes still remaining in the truck, they informed me they would charge 4.5 hours. Before I could accept, they connected me with someone from their office who increased the charge to 5.5 hours, adding an extra hour for a “call-out fee.” This is completely unacceptable, particularly as I booked the service through Muval.com.au, whose referral I now consider misleading given the substandard service. I insist on a full refund for any fees associated with this referral.

I personally offloaded the remaining items and asked the movers to leave immediately. I paid only for 4 hours and 15 minutes, reflecting the actual time for the job, which should not have taken more than 3 hours if conducted efficiently.

I have requested CCTV footage from the building managers of both sites to document their service and will be lodging a complaint with Fair Trading NSW to obtain a refund for the additional 1 hour and 15 minutes charged. I am prepared to pursue this matter through the tribunal if necessary, due to the significant distress and inconvenience caused by their deliberate slow service.

We used this company for an interstate move. The truck was contracted to arrive
BEFORE midday but arrived at 9:00pm and didn't leave until 1:00am. When the office manager called to advise it would be late, they said it was due to a routine inspection and would be delayed 3-5 hours. When the truck arrived, the driver told me they were pulled over for leaking oil. The unspoken implication being someone at that company deliberately lied to me about the situation. The late arrival and departure meant that I wasn't able to sleep and had to cancel planned travel because I wasn't safe to drive. The office manager offered compensation but immediately backpedaled when I accepted their offer. When they finally got to the destination they were meant to deliver the furniture between 7:00am - 8:00am but didn't arrive until
2:00pm and went to the wrong address. My wife had to run after them. They broke 3 beds and number of other pieces of furniture. They're a cheap company but they're cheap for a reason. Don't waste your money on these people. Pay the extra money for a quality service instead.

Together all, thank you guys, Super Jam, you did a great job, thank you all, the best transfer company ❤️❤️❤️🙏🙏🙏

Super GM were very polite and friendly, kept me notified and offered good value for the removal. Thanks to Yusuf and Sandro.

Sav and the team did very well, I was very glad that I picked them The efforts put were amazing and the quality of care was unparalleled and exceeded my expectations.