Superior Hair Extensions Australia Reviews 

432
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality and wonderful softness of the hair extensions, noting that they blend naturally, look stunning, and feel incredibly lightweight throughout the day. Many consumers also appreciate the remarkably fast delivery services provided alongside a consistently helpful and responsive customer support team. However, some reviewers were not happy with the products, mentioning specific problems like excessive shedding, poor durability, and unexpectedly thin hair texture. A few other people also felt that certain packages arrived much later than expected or contained incorrect item colors that did not match expectations.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the soft texture, great quality, and... See more

Quality

People report positive experiences with quality, highlighting the amazing texture and exceptional softness of... See more

Delivery service

Consumers find delivery_service to be a source of great satisfaction, frequently praising the exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as quick, professional, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting excellent, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more

Rated 4 out of 5 stars

The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more

Company replied

Rated 4 out of 5 stars

Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more

Company replied

Rated 4 out of 5 stars

Great communication with team about supply shortage of desired colour - ordered next length in same color. Unfortunately did not get expedited postage as promised and haven’t been able to install du... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Beauty product supplier
  3. Fashion accessories shop

About Superior Hair Extensions Australia

Written by the company

Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!

At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!

Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!

We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)

We stand by our moral code of Sustainably made and ethically sourced products.

SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME

Online Colour Matching Services

Written by the company

Super Fast & Free Colour Matching!
Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

432 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(432)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m obsessed with my Seamless Hair…

I’m obsessed with my Seamless Hair Extensions! They’re incredibly soft, blend perfectly with my natural hair, and feel so lightweight you forget you’re wearing them. They style beautifully and look effortlessly natural. Hands down the best extensions I’ve ever used! 💖✨

27 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Hi lovely! 💕

Ahh we’re so thrilled to hear that! It sounds like your Seamless Hair Extensions are giving you all the hair goals 😍 Thank you so much for sharing — enjoy your gorgeous, effortless hair! ✨

Rated 5 out of 5 stars

I brought the clip in extensions as im…

I brought the clip in extensions as im getting married next year. My hair dresser was very impressed with them in how light weight they felt and so beautiful and soft. She couldn't stop touching them.
Very good quality.

18 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Hi lovely! 💕

Thank you so much for sharing! We’re so happy to hear your hairdresser loved them too — nothing beats extensions that feel as good as they look 😍 Wishing you all the best for your wedding next year, and enjoy your gorgeous hair! ✨

Rated 5 out of 5 stars

Natural & Simple

Absolutely love my new hair extensions! They blend perfectly with my natural hair and feel so soft and lightweight. Best decision I’ve made — I’m obsessed!

20 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your amazing review, Trinity! 💛 We’re thrilled to hear that your extensions are blending perfectly and feeling so soft and lightweight. Your support means the world to us, and we’re so happy you’re loving them! ✨

Rated 5 out of 5 stars

Amazing

The hair is amazing, love love
Postage is fast

18 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you’re loving the hair and that your order arrived nice and fast. Your kind words mean so much to our team! ✨

Wishing you gorgeous hair days always! 💖

— Team Superior Hair

Rated 5 out of 5 stars

Superior Hair Extension made the whole process so easy and uncomplicated.

Superior Haie Extension made the selection process extremely easy, and delivery was a dream, it practically came the next day!
The quality is great and the colour is exactly what I expected it to be.
I'm very satisfied and will order again.

5 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your beautiful feedback! 💛
We’re thrilled to hear that the whole process was easy and seamless for you — from selecting your shade to the fast delivery. It makes us so happy to know the colour and quality were exactly what you expected.

We truly appreciate your support and can’t wait to assist you again with your next order! ✨

Wishing you gorgeous hair days ahead! 💖

— Team Superior Hair

Rated 5 out of 5 stars

Great extensions..easy website..I…

Great extensions..easy website..I managed to colour match myself though as the consultant suggested another colour which would not have matched my colour at all...postage was not as fast as other companies

13 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for taking the time to share your feedback! 💛
We’re really glad to hear you’re loving the extensions and found our website easy to use. It’s great that you were able to find your perfect colour match on your own!

We’re sorry to hear the suggested shade wasn’t the right fit for you, and we truly appreciate you highlighting this — it helps us improve our colour-matching service. We also apologise that the postage wasn’t as fast as you expected; we’ll certainly review this to see where we can do better.

Thank you again for your honest feedback and for choosing Superior Hair. ✨
Wishing you beautiful hair days ahead! 💖

— Team Superior Hair

Rated 5 out of 5 stars

Easy website

Easy website, great product, speedy delivery

13 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your wonderful feedback! 💛
We’re so happy to hear that you found our website easy to use, love the quality of the product, and enjoyed a smooth, speedy delivery experience. Your kind words truly mean a lot to our team! ✨

Wishing you gorgeous hair days ahead! 💖

— Team Superior Hair

Rated 5 out of 5 stars

Thick as hell colour is a match

Thick as hell colour is a match everything is perfect seamless reall and comfortable.

20 November 2025
Unprompted review
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Hi lovely! 💕

Ahh we’re so happy to hear that! So glad everything is a perfect match and that you’re loving how seamless and comfy your extensions feel 😍 Enjoy your gorgeous hair! ✨

Rated 5 out of 5 stars

Perfect colour match and amazing…

Perfect colour match and amazing quality of hair thank you ☺️

13 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear that the colour match was perfect and that you’re loving the amazing quality of the hair. It makes us so happy to know you’re enjoying your extensions, and your kind words truly mean a lot to our team. ✨

Wishing you gorgeous hair days always! 💖

— Team Superior Hair

Rated 1 out of 5 stars

Colour was not what I requested

Colour was not what I requested. I found them expensive as compared to what is sold for the same price. You will receive very less for your money.

4 November 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Hi Shabana,

Thank you for your feedback. We’re really sorry to hear your experience wasn’t as expected. We’d love to help you get the right colour through an exchange and ensure you’re happy with your purchase. Our extensions are made from 100% ethically sourced Remy human hair and meet industry standards for quality and weight. We've sent you an email. Looking forward to hearing back! 💛

Rated 5 out of 5 stars

colour matched perfectly…

The extensions colour matched perfectly and are light enough to wear for many hours.
I bought a ponytail from another company and it is un usable as its so heavy.
I love my Superior hair and can definitely say it is way Superior 😊

3 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear that the colour matched perfectly and that your extensions feel light and comfortable to wear. It makes us so happy to know you’re enjoying them — and your kind words truly mean a lot to our team. ✨

Wishing you gorgeous hair days always! 💖

— Team Superior Hair

Rated 4 out of 5 stars

Sample pack

Sample pack, was high quality hair

27 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your kind feedback! 💛
We’re delighted to hear you loved the quality of our sample pack — we take great pride in offering only the best hair! ✨

Can’t wait to help you find your perfect match soon 💕
— Team Superior Hair

Rated 5 out of 5 stars
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re so happy to hear that you’re pleased with both our product and service once again, your continued support truly means the world to us! ✨

Wishing you many more great hair days ahead 💕
— Team Superior Hair

Rated 5 out of 5 stars

Love them

Love them, had short/medium length hair now long beautiful hair Thankyou!

10 November 2025
Unprompted review
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear you’re loving your new extensions and that they’ve given you the long, beautiful hair you were hoping for! ✨
Wishing you gorgeous hair days always 💕
— Team Superior Hair

Rated 5 out of 5 stars

Great quality

Hair came quickly.
Easy ordering
Quality is very good.
Nice thick healthy hair.
Installation was super easy.
Glue very strong. Hope it comes out easy in 10 weeks time.
Very happy.
Will buy again

29 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear that you’re happy with the quality of your extensions and that the ordering and installation process was so smooth! It’s wonderful to know you’re pleased with the thickness, health, and strength of the hair — we love hearing that everything met your expectations. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

Rated 5 out of 5 stars

Omg the colour matched looked insane

Omg the colour matched looked insane. The extensions exceeded my expectations. If you’re thinking of extensions for a night out or for your wedding take the plunge and order hair extensions. My beautiful niece Mikayla Murphy talked to me about your amazing product… A wonderful product xxx
Do yourself a favour and experience a great product without the huge price tag xx sand I’ve got

15 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear that the colour match looked amazing and that your extensions exceeded your expectations! It’s wonderful to know you’re so happy with the result and loved the recommendation from your beautiful niece Mikayla. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

Rated 5 out of 5 stars

Great service

Great service, quick delivery. Very happy with products on arrival.

20 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear you’re happy with your products and that they arrived so quickly! It’s wonderful to know you’re pleased with both our service and quality. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

Rated 5 out of 5 stars

Fast dispatch and delivery

Fast dispatch and delivery. Thankyou 😊

21 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear you’re happy with your products and that you received them so quickly! It’s wonderful to know you’re pleased with both our service and your new extensions. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

Rated 5 out of 5 stars

Best hair extensions!!

I am so happy with my products they were the perfect colour match, length and thickness! I have already received so many compliments and my confidence has boosted so much already! Couldn’t recommend more!

21 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely thrilled to hear you’re loving your extensions and that they were the perfect colour, length, and thickness for you! Knowing they’ve boosted your confidence means the world to us. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

Rated 5 out of 5 stars

Ash blonde

Very impressed with my clip in hair extensions. The colour ash blonde was the exact match for my hair.
Extensions arrived in a cute little round box.

20 October 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for your lovely feedback! 💛
We’re absolutely happy to hear you’re loving your clip-in extensions and that the ash blonde shade was the perfect match, and how sweet that you loved the cute little box they arrived in too! That means the world to us. ✨

Wishing you gorgeous hair days always ✨

— Team Superior Hair

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