Supernova Asbestos Surveys & Fire Safety Reviews 

780
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the remarkably fast scheduling, efficient handling, and prompt delivery of property evaluations. People frequently mention that the staff members are exceptionally professional, polite, and thorough during on-site visits. Consumers also find the overall communication clear, reassuring, and very easy to follow throughout the entire process. Some reviewers were not happy with communication delays regarding unanswered emails and general customer support inquiries. A few consumers additionally noted unexpected issues regarding documentation details, tracking numbers, and post-assessment follow-ups. Others mentioned that handling queries sometimes required extra effort to get clear answers.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick turnaround times and professional... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response times, highlighting the prompt delivery of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the friendly, helpful, and... See more

User experience

Users describe positive interactions with user_experience, highlighting that the overall process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... See more

Rated 5 out of 5 stars

Fantastic service. At initial enquiry all of our questions were answered promptly and the survey options were clearly explained. Calumn our surveyor was polite and professional and explained everythin... See more

Company replied

Rated 5 out of 5 stars

Supernova carried out re-inspections for Fire Risk Assessments to our buildings, 2 blocks of flats. Their service is extremely good and fast. They made sure all the necessary checks were done. Thei... See more

Rated 5 out of 5 stars

Very quick response Only emailed Friday evening Quoted confirmed job done Monday Expecting a big delay in the work we needed to do No hesitation recommending them Oh by the way Cost was good as... See more

Company replied


Company details

  1. #2 of 5 best companies in Asbestos testing service
  2. #2 of 6 best companies in Fire protection consultant

Written by the company

We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(780)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Supernova…

Great experience with Supernova Asbestos Surveys & Fire Safety. The service was professional, efficient, and very thorough.

Alishia was especially helpful—friendly, knowledgeable, and made everything run smoothly.

Highly recommend!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy

The whole process was easy. We needed to a property we planned to move to to be checked for any potential asbestos, the first we pulled out of and they where very understanding I had to cancel them.
But still used them for the property we shall be purchasing. The report was simple to read and any quires why answered clearly

13 April 2026
Rated 5 out of 5 stars

This company is highly professional and…

This company is highly professional and straightforward to work with. Their communication is excellent, and they are entirely transparent regarding timelines and procedures. Mr. Christopher was particularly helpful and provided the most competitive quotation. I strongly recommend their services to others.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Well timed survey

Christopher really helped me and my family get an asbestos survey done in a good amount of time before we moved into our new house and had no other option. Have already recommended to others

15 April 2026
Unprompted review
Rated 5 out of 5 stars

5 star service from start to finish

5 star service from start to finish. Chris was professional throughout and I couldn't recommend him enough. Quick and efficient service!
Thank you! (Hopefully I won’t need you again but if I do I know who to ask for ;))

15 April 2026
Unprompted review
Rated 5 out of 5 stars

This company were reassuring from the…

This company were reassuring from the beginning. I needed some work doing in a flat and they were quick, efficient and very reasonably priced. I would use them again immediately and highly recommend their services. Liam was particularly helpful.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Truely exceptional service from…

Truely exceptional service from Supernova. From the quote stage to getting the report I can't describe how easy the process was! Curtis really went above and beyond to remove any stress from the situation and helped deliver a fantastic experience.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I found the customer service to be outstanding. Liam went out of his way to meet my request and the results were very fast. I'd definitely work with them again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Supernova

Great experience with Supernova. I spoke with Chris and his service was second to none. Very knowledgeable and made me feel at ease. Would recommend this company over and over again.

13 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

That's wonderful to hear, thank you for sharing your experience. We're incredibly proud of our team's expertise, and Chris is a fantastic example of our commitment to making complex topics feel clear and manageable. He'll be thrilled to know he made such a positive impression. Thanks again for trusting Supernova.

Rated 5 out of 5 stars

Chris was really helpful and explained…

Chris was really helpful and explained everything well. He is a asset to the company

20 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for taking the time to share your experience with Supernova. We're delighted you had a positive experience with our team and we look forward to working with you again.

Rated 5 out of 5 stars

Professional and attentive

Professional and attentive!
Chris was brilliant and was very helpful!

18 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for the excellent feedback — our team will be delighted to hear this. We appreciate your trust in Supernova and look forward to working with you again.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. From the initial enquiry, all of our questions were answered promptly and the survey options were clearly explained. Chris, our surveyor, was polite and professional and explained everything clearly.

16 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for the excellent feedback — our team will be delighted to hear this. We appreciate your trust in Supernova and look forward to working with you again.

Rated 5 out of 5 stars

Quick, Reliable and a Good Price!

We recently spoke to Chris and booked in a fire risk assessment on our business. Quick, reliable and a good price!

20 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for the great review. We're delighted you found our fire risk assessment service to be quick, reliable, and well-priced. Chris will be pleased to hear you appreciated his help — we look forward to working with you again.

Rated 5 out of 5 stars

Great professional service highly recommend!

We recently used Supernova Asbestos for an asbestos management survey on our new property, and I honestly couldn’t recommend them more.

From start to finish, the whole process was smooth and reassuring. Curtis, who handled the initial enquiry, was incredibly helpful, friendly, and took the time to explain everything clearly, which made us feel confident moving forward.

On the day of the survey, Alex was brilliant. He was professional, thorough, and very respectful of the property. He explained what he was doing throughout and made what could have been a stressful situation feel straightforward and manageable.

Overall, a really positive experience with great communication, professionalism, and attention to detail. We’re so glad we chose Supernova Asbestos and would highly recommend them to anyone needing an asbestos survey.

17 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for such a thoughtful and detailed review. It's fantastic to hear that both Curtis and Alex made your asbestos management survey a smooth and reassuring process. Our goal is always to be professional and thorough from the first call to the final report, so your feedback means the world to the whole Supernova team.

Rated 5 out of 5 stars

Really professional and high quality…

Really professional and high quality service. Very quick turn around and friendly staff. Super trustworthy and would work with them again.

14 April 2026
Unprompted review
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Under five days from booking to results is exactly what we aim for. Thank you for choosing Supernova — we're delighted the speed of our asbestos survey service matched your expectations.

Rated 5 out of 5 stars

Really good communication

Really good communication. Easy to use and order a report.
Kept up to date with the whole process.
The report was easy to understand and was produced very quickly

13 April 2026
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

We really appreciate this feedback, thank you. Clear communication and easy-to-understand reports are top priorities for us, so it's fantastic to know that made a real difference to your experience with Supernova.

Rated 5 out of 5 stars

Very quick to arrange a survey and…

Very quick to arrange a survey and great value

10 February 2026
Supernova Asbestos Surveys & Fire Safety logo

Reply from Supernova Asbestos Surveys & Fire Safety

Thank you for taking the time to share your experience with Supernova. We're delighted you had a positive experience with our team and we look forward to working with you again.

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