Supernova Asbestos Surveys & Fire Safety Reviews 

The service from Supernova was exceptional - fast and efficient, and helpful staff that you can actually speak to on the phone. Highly recommended.
03.02.26

When I called to book an appointment the reply was quick and prompt. I was informed that I will be contacted the following day and that's what happened. then the technician arrived the following day and carried the examination immediately. I was advised that I will receive the report within 2 days and that's what happened. I'm, pleased with the service and accuracy and recommend Supernova to prospective clients.

easy to book. communication thorough

Amazing quick and efficient service. I needed an FRA and Asbestos survey urgently and they were able to give me a next day appointment.

Excellent, fast, professional service. I was quoted a price over the phone, once our floor plans has been reviewed the quote price was even lower!!! I was offered an appointment the same week, and received the report 2 days after the survey

Cannot fault the service. My initial call was picked up within 3 or 4 rings, I was put straight through to an advisor, and I had my quote and booking all set up within half an hour! It could not have been simpler or easier

Job completed quickly and reports arrived when promised.

In actual fact, I appreciate the prompt proactive to call and arranging a suitable time to carrying out the best which was a great experience for me. The result came just as promised without having to chase them for it after the analysis. Very pleased...

"Brilliant service. My property was surveyed within 5 days of making an enquiry, and results were returned to me 2 days after the survey. The technician who visited my property was incredibly polite, efficient and clean.

Very clear report and the engineer who attended was friendly, kind and helpful.

I had a very positive experience working with Supernova Group Ltd. From the first point of contact, communication was clear, professional, and timely. Everything was explained properly, with no pressure or confusion, and I felt informed throughout the entire process.

What really stood out was the level of organisation and follow-through. Queries were answered promptly, expectations were managed realistically, and what was agreed was delivered exactly as promised. It’s refreshing to deal with a company that does what it says it will do, without constant chasing.

Kirk and the team were approachable, knowledgeable, and clearly take pride in their work. The overall service felt efficient and well run, and I wouldn’t hesitate to recommend Supernova Group Ltd to others looking for a reliable and professional outfit.

I’d be very happy to work with them again in the future.

Fantastic service. At initial enquiry all of our questions were answered promptly and the survey options were clearly explained. Calumn our surveyor was polite and professional and explained everything as he went around the property. 5*

Reliable and fast service. All managed online and by a call. Fantastic!!

I needed an asbestos survey quickly for to buying a business that didn’t have one. The survey was booked in for within that week, the guy was very efficient and helpful and the report written within 24 hours.
Great service thank you.

The quote was competitive, and the company were quick to respond and help me book it in at a convenient time. There was clear messaging around arrival time, the inspection was efficient and the report came back quickly. 10/10!

Fantastic customer service! Supernova responded very quickly to the original request and were able to offer us a convenient slot with the report sent the same day. I will definitely use their services again.

We needed an Asbestos Management Plan quickly to help us sell our flat. These guys managed to come and survey on a Friday afternoon and get a report sent to us over the weekend.

Very nice people, great communicators and very accommodating! Thanks all!

Quick communication and good service

The site visit was very brief (around 10 minutes) and focused on the communal staircase only. At the time, the assessor appeared satisfied and no specific concerns were raised when I asked what needed to be done.

After receiving the report, several additional requirements were introduced that were not discussed during the visit, and some points required further clarification due to inconsistent wording.

The assessment cost £240, which felt high given the short duration of the visit and the subsequent need for extensive follow-up clarification.

Reply to your message :

Thank you for your reply. I agree with your point regarding safety.

Of course, fire safety is the priority, and I have no issue complying with all legal requirements.

However, I am disappointed by the lack of transparency during the site visit. The visit lasted around 10 minutes and focused only on the communal staircase (32 steps) in a semi-commercial building with two single-occupancy flats. When I asked at the time, I was told everything was satisfactory, no issues were raised or discussed, and this later proved to be misleading.

I was therefore surprised by the additional requirements introduced in the report, many of which were not discussed on site and required further clarification, particularly regarding the fire alarm system and compartmentation survey. As a result, I do not have confidence in the assessment and am considering commissioning a second fire risk assessment. If the second assessment contradicts this report, I will take the matter further and request a full refund.

I expected any issues to be clearly identified and discussed on site for proper understanding of the requirements. Saying everything is fine during the visit and then issuing a report with multiple issues is not an appropriate or transparent approach.

Booking was easy and the asbestos survey was carried out promptly but the address and details on the survey had to be corrected as they were wrong. The amended survey report was sent out promptly so I am happy to recommend them and use them again