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Super Payments Reviews 1,470

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service easy to use for payments and orders, appreciating the quick response times and excellent customer service. People frequently highlight the helpfulness and politeness of the support team, with some noting that issues were resolved swiftly and efficiently. The platform is also praised for offering cashback and installment payment options, making purchases more affordable and convenient. However, some customers experienced issues with payments not completing or funds being deducted without a confirmed order, leading to confusion and stress. There were also instances where people felt misled about being signed up for the service or encountered difficulties with order tracking and customer support responsiveness for specific problems. Additionally, some reviewers reported issues with payments being declined by banks or confusion regarding outstanding balances and transaction details.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some finding the system confusing at checkout and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Response time

Customers consistently note positive experiences with response times, appreciating prompt replies,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy to deal with and if you have an issue they are quick to respond.

Company replied

Rated 5 out of 5 stars

I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more

Company replied

Rated 5 out of 5 stars

Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more

Company replied

Rated 5 out of 5 stars

I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more

Company replied


Company details

  1. Payment service

About Super Payments

Written by the company



Welcome to Super

We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers.

Over 2.5 million people have already used Super to pay and save in the UK.

Learn more at superpayments.com:

Get started
Start saving with Rewards from your favourite brands today.

Download Super
Why Super?

Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.

✅ Shoppers earn Rewards, money off their next purchase with the same brand.

Amazing brands, spanning all retail industries.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Love using super payments so easy and…

Love using super payments so easy and fast to use with great credit in return for next purchases thank you

29 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

This makes us so happy, Monica! We're delighted to hear you're making the most out of paying with Super and of course, taking advantage of your cash rewards. 🎊

Rated 5 out of 5 stars

Easy to setup and easy to use

Easy to setup and easy to use with your bank account. Makes paying online secure and easy.

30 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're so happy to hear this, Andre! Thank you for taking the time to leave us a 5 star review. 🚀

Rated 1 out of 5 stars

Potentially great but poor interfac3

Have used this service twice now with same company, they are brilliant. But Superpay let them down. I have the App on my phone but it does not seem to link me when I scan the QR code. I'm accruing money but have no idea how to get to it.

Please sort out your systems ASAP

27 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're sorry to hear this, Dave! Can you pleas reach out to our team with your mobile number and email address so they can look into this for you via support@superpayments.com.

We look forward to hearing from you and turning this from 1 star into 5! 🙏

Rated 5 out of 5 stars

I have used super payments a few times…

I have used super payments a few times now and have saved around £40. It’s super easy and and safe. I like you can track everything through the app and any problem at all there Is someone happy to help. I have only experienced one small problem but it was with the company I bought from and yet super payments helped me straight away! Super payments is the way forward!

25 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

This is amazing, Nicola! Thank you so much for your kind words. We're delighted to see you're making the most out of paying with Super! 😊

Rated 4 out of 5 stars

Great service

Great service. always get a good amount of money off after purchasing. hence why i go back and keep using super payment.

27 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much Rachel! We remain here should you require future assistance. 😊

Rated 2 out of 5 stars

Tuck payment from my bank but Amazon…

Tuck payment from my bank but Amazon saying no payment received and I can’t find no customer service number to call.

24 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're sorry to hear this Sam! Please reach out to our team via support@superpayments.com. While we do not have a telephone service our contact details can be found within the Super app and on our website. We look forward to hearing from you.

Rated 5 out of 5 stars

Money taken. Haven't paid supplier.

Purchased via superpayments 3 pairs of trainers from Adidas. Money taken, along with rewards. Short while later, realised Adidas haven't cleared my shopping basket. Contact Adidas. No transaction recorded. Money taken. No order. Tried to contact superpayments. Still waiting for response. First issue I had with them, and not impressed.
Problem fixed. Not sure what they did. But sorted. Fair play to em.
Great customer service.

25 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're sorry to hear this, Dan! Our team have replied to your email with the relevant steps on how to complete your purchase. Should you require additional support, please kindly reply to our correspondence and they'll be more than willing to make things right.

We sincerely hope our timely response can help turn your experience, into a positive one. 🤞

Rated 1 out of 5 stars

I had an extremely frustrating Experience

I had an extremely frustrating experience with Superpayments. Last Thursday, I attempted to purchase a pair of Nike shoes and an iPad through Superpayments to take advantage of their cashback offer. Unfortunately, I ended up mistakenly charging the items directly to my bank account, and my order was never completed. When I tried to reorder using the provided voucher, it simply didn’t work.

I reached out to customer service for assistance, but they were unable to offer any solutions, leaving me empty-handed as my desired size sold out. Now, my money has been deducted from my account, and I’m left without my purchases. Despite sending additional messages, I’ve been told that they cannot issue a refund until they resolve the issue with Nike, which seems to be out of their hands.

This has been my last experience with Superpayments. I sincerely hope to recover my funds as soon as possible, but I feel incredibly let down by their service.

21 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're sorry to hear about your experience, Hamdy. Rest assured our team will do what they can to ensure the matter is resolved. They have replied to your correspondence received Friday morning and replied within a matter of hours advising this being investigated with Nike directly and will return as soon as an update has been received.

Our team remain on hand should you require additional support in the meantime.

Rated 5 out of 5 stars

Great service

Great service

23 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you for your kind words and 5 stars, Mrs Goddard! 😀

Rated 5 out of 5 stars

Always uses super payments

Always uses super payments, quick and handy

23 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're happy to hear it, Tammy! Thank you so much for taking the time to leave us a 5 star review - we really appreciate it. ✨

Rated 5 out of 5 stars

Super Payments *****

A bit dubious when first using this app. No issues whatsoever for many transactions resulting in savings of £66 so far. One transaction failed to show on Amazon orders - submitted a request for help - recieved a response quickly and problem resolved. We'll done Super Payments *****

22 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're so delighted to hear this, Kay! As always our team remain on hand should you require future support. Thank you for your time and of course, your 5 stars. 🤩

Rated 5 out of 5 stars

Been using this super deal for a while…

Been using this super deal for a while it really does offer cash off so whats not to like ! Very happy.

21 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're happy to have you shopping and gaining rewards with Super, John! Thank you for leaving us a 5 star review. 🤗

Rated 5 out of 5 stars

Use regularly and with cashback it…

Use regularly and with cashback it saves on every purchase.
If return item get credit to use.
Would highly recommend using it and save every use.

21 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for taking the time to leave us a 5 star review, Al! We're really appreciate your words of encouragement and recommendation. 🥳

Rated 5 out of 5 stars

Very easy to use, great cashback

Very easy to use and the cash back is great, especially if you purchase from the same retailer a lot.
Already received over £13 in cashback from a few purchases.

19 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

It's so great to hear that you're making the most out of paying with Super and of course being rewarded for shopping! Thank you so much for taking the time to share your experience and providing us with 5 stars. 🤩

Rated 4 out of 5 stars

Easy and safe to use

Easy and safe to use, recommend to my friends

14 November 2024
Unprompted review
Super Payments logo

Reply from Super Payments

Thank you so much for taking the time to leave us a review and for your recommendation, James!

Rated 5 out of 5 stars

Positive experience

Positive experience, like getting cashback.

15 February 2024
Unprompted review
Super Payments logo

Reply from Super Payments

We're delighted to hear this, Razvan! Thank you for taking the time to leave us a 5 star review. 😊

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