Very easy to deal with and if you have an issue they are quick to respond.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I put my amazon transaction through super and it didn't complete, it also happened a second time. I contacted customer service for super who looked into he matter for me and it was resolved within a d... See more
Company replied
Everyone should use this app! It’s great for businesses and great for customers. I really like the rewards you get for shopping through the app. But beyond that, the customer service is second t... See more
Company replied
I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages. I contacted super payments in... See more
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Company details
About Super Payments
Written by the company
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Welcome to Super We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers. Over 2.5 million people have already used Super to pay and save in the UK. Learn more at superpayments.com: |
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Start saving with Rewards from your favourite brands today.
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Why Super?
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✅ Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.
✅ Shoppers earn Rewards, money off their next purchase with the same brand. ✅ Amazing brands, spanning all retail industries. |
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Contact info
123 Buckingham Palace Road, SW1W 9SH, London, United Kingdom
- support@superpayments.com
- superpayments.com
4.4
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and prompt service from…
Excellent and prompt service from Antonio in customer services, very impressed. Sorted out my issue in short order 👍
22 September 2025
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to leave us a review, Ken! We're delighted to hear Antonio was able to resolve your query promptly and effectively. He'll be excited to receive this wonderful feedback. ✨
payment and it…
I had a problem with a payment and it was sorted very quickly
12 September 2025
Unprompted review
Reply from Super Payments
Thank you for your 5 stars, Fiona! We're delighted our team were able to resolve your issue promptly and effectively. 🤗
Fantastic service
14 August 2025
Unprompted review
Reply from Super Payments
Thank you so much for your 5 star review! We're delighted to hear you had a great experience using Super. 💫
Very reliable and fast super responsible…
Very reliable and fast super responsive and in time.
6 August 2025
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to share your experience and providing us with your 5 stars, Vanessa! 🤗
Quick reply to my email with friendly advice giving me confidence.
I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages.
I contacted super payments in desperation as I was concerned my money had gone to a dodgy company!!
Although it was out of their control they guided me with the best way forward and offered help should I need it. Fortunately the company have responded and we are back on the right track.
10 August 2025
Unprompted review
Reply from Super Payments
Thank you so much for taking the time to leave us a 5 star review! We’re delighted our team were able to assist to the best of their ability. We're also happy to hear that things are back on track with the company you purchased from. As always our team remain on hand to support. 🙌
Agent feedback for Antonio
Antonio, the Agent who responded to my question did so swiftly and resolved the issue within minutes. In a polite, friendly and courteous manner I may add. Thank you for great customer service Antonio.
28 July 2025
Unprompted review
Reply from Super Payments
Thank you for taking the time to leave such a wonderful review, Susan! We're delighted to hear Antonio was able to resolve your query efficiently, effectively and with care. He'll be over the moon to receive this outstanding feedback!
Our team remain on hand should you require future support. 🤗
Sneaky company, doesn’t let you leave, and pushes you to buy more
Sneakily gets you to sign up to their service during checkout, then makes it difficult to cancel your sneakily set up account.
If you can’t get users to sign up transparently and leave easily if they want to it doesn’t bode well for a trustworthy company.
Also, your cash back only lasts a few weeks so you’re basically being pushed to keep buying before it runs out.
6 June 2025
Unprompted review
Reply from Super Payments
Thank you for leaving a review here, Deeno. If you could get in touch with our team via support@superpayments.com, we'd love to look into this for you and provide clarity. For insight, Cash Rewards are funded by the brand/s you shop with and the relevant validity period; we do not any have control over this.
We hope to hear from you soon. 🙏
Fantastic customer service
I had an issue with a payment not processing and the funds being deducted. These computer errors can happen. I was extremely pleased with how the Super customer services team dealt with my issue.
28 June 2025
Unprompted review
Reply from Super Payments
Thank you so much for updating your review, Tommaso! We're delighted our team were able to contact you and resolve the issue you had. As always, our team remain on hand should you require future assistance. 🤗
Needed help and received it very…
Needed help and received it very quickly from Antonio!
Thanks!
26 June 2025
Unprompted review
Reply from Super Payments
Thank you so much for your 5 star review, Andrew! Antonio will be delighted to receive such wonderful feedback. As always, our team remain on hand should you require future assistance.
Have a great weekend! 😎
This is the worst company in the UK…
This is the worst company in the UK they did not help me at all. So don't let them take your money as they are rubbish at the job they have.
5 June 2025
Unprompted review
Reply from Super Payments
Thank you for leaving another review here, Mike. As per our correspondence, we are a payment processor and your review relates to a product that was not delivered your door. We kindly ask that you leave review which reflects your experience in using our payment service. Should you have a complaint regarding the company you shopped and paid, we ask that you contact them. For anything relating to Super Payments, we are always here to offer support.
ACTUAL PRICE WAS FINAL PRICE
I have been looking for a hedge trimmer for 2 weeks and most companies prices where not the final price plus most wanted a stupid money for delivery.I was put of buying a hedge strimmer until this company popt up on my phone today they made it a pleasant and straight forward transaction.
20 May 2025
Unprompted review
Reply from Super Payments
We're delighted to hear this, Steven! Thank you so much for taking the time to share your experience, providing us with 5 stars and choosing Super. 🙌
Great so far
Great so far, have saved money on my last two orders just by paying via super.
18 May 2025
Unprompted review
Reply from Super Payments
Thank you for taking the time to share your experience here, Sarah! We're so happy to hear that you've been able to use your cash rewards and save money on your recent purchase. Thank you for your 5 stars! ✨
Have saved so much money going through…
Have saved so much money going through Super payments, just add your mobile number at check out in the super payments section, you will get a code then the savings will come off of the balance to pay and then more credits awarded on that order for your next purchase. Download the app and make an account. One of the best reward schemes I’ve joined. ⭐️⭐️⭐️⭐️⭐️
17 May 2025
Unprompted review
Reply from Super Payments
We're so delighted to hear this! Thank you so much for taking the time to share your experience and for leaving us a 5 star review! 🥳 🎊
Reply from Super Payments
Thank you for your 5 star review, Katy! 😎
Not able to claim the reward
I followed everything steps but still not able to redeem the reward in the next purchase. Tried to delete the account but it won’t be deleted for 29 days, and it is still getting all the information and bank details on my phone. Super cheeky.
13 May 2025
Unprompted review
Reply from Super Payments
Thank you for taking the time to leave a review here, Karen.
Please note, Cash Rewards are not interchangeable and must be spent where they are gained. We recommend referring to the "Shop" tab within the Super app as it will indicate the amount of active rewards you have and where they can be spent.
Our team remain on hand to support you via support@superpayments.com and encourage you to get in touch should you require additional assistance.
Brilliant way to save money 😊
6 May 2025
Unprompted review
Reply from Super Payments
Thank you so much for your 5 star review, Mrs Fenton! 😎
I never signed up to this service.
Whilst I had a very quick and polite response to my email. I'm still annoyed that they have my company email address and purchase history on a service I never asked for or wanted.
2 May 2025
Unprompted review
Reply from Super Payments
Thank you for your review, Steve! Can we kindly ask that you contact our team via support@superpayments.com so we can have a closer look into this for you? We look forward to hearing from you.
Service was very fast once I managed to…
Service was very fast once I managed to find a way to contact the customer service. It would be easier to have a quick link where we can email or chat.
16 April 2025
Unprompted review
Reply from Super Payments
Thank you so much for leaving us a 5 star review and sharing valuable feedback! We'll be sure to share this our team for continuous improvement. Our team remain on hand should you require future support. 😃
Saved myself over £6 on an order
Saved myself over £6 on an order! Really great for extra savings
29 April 2025
Unprompted review
Reply from Super Payments
What a great saving, Lisa! We're thrilled you're making the most out of paying with Super. Thank you so much for taking the time to leave us a review and of course we're grateful for your 5 stars. ✨
Worked well it allowed me to buy a…
Worked well it allowed me to buy a mirror with the money I got back very good
27 April 2025
Unprompted review
Reply from Super Payments
We're delighted to hear this! Thank you so much for your 5 star review. 🚀
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