superpets.com.au Reviews 7

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

7 reviews

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1-star

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Rated 1 out of 5 stars

Scam or out of business

Ordered product which allegedly was in stock, paid for it, selected express delivery. They took my money but never contacted me about delivery and did not answer any of my email(s). No phone number on there website should have been a red flag from begin on!

17 October 2022
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT and DECEITFUL

FRAUDULENT and DECEITFUL. Scam. I asked whether I could return my product if it was not fit for purpose as they claimed. Said yes initially to get the sale and haven't had a reply back yet .... in a month. DO NOT BUY FROM THIS COMPANY

24 August 2022
Unprompted review
Rated 1 out of 5 stars

Disgraceful service

Disgraceful service. I will never shop here again. No response to emails, no phone number to call. Escalated via paypal and finally got a response. Still waiting on item ordered months later. Don't waste your time and energy. Its a scam.

16 August 2022
Unprompted review
Rated 1 out of 5 stars

Avoid Super pets (Fraud)

Ordered an ortho bed, money was deducted immediately. Bed wasn't dispatched, no communication till I reached out a few days later. They keep saying they will send it the next day, but did not till now (been 3 weeks since I ordered).
Very slow responses, I do not think they are a genuine company.

21 May 2022
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Extremely slow shipping, very poor communication from the support.

They obviously don’t stock the products in Australia and I would not be surprised if it’s a drop shipping business.

I would advise against buying from them. There are much better and reliable companies to buy from.

2 May 2022
Unprompted review
Rated 1 out of 5 stars

Don’t buy

Don’t buy, they don’t send your goods until you escalate the problem with PayPal. I even paid $10 for express delivery, grrrr.

25 November 2021
Unprompted review

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