While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,610 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating its intuitive interface for connecting with students and managing lessons. Many users highlight the flexibility and convenience it offers for both tutors and students, making it a useful tool for finding and providing educational services. However, some people were dissatisfied with the payment system and pricing. They reported unexpected charges, particularly a monthly subscription fee that was not clearly communicated, leading to frustration and a feeling of being misled. Additionally, some found the overall cost of finding a tutor to be high, especially when combined with tutor fees.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to use,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the platform for connecting them with students... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the platform for being easy to... See more

Payment

Clients share negative opinions on payment, primarily due to unclear terms and unexpected charges. Many... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over hidden charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had many lesson requests from Superprof and they continue to support what I'm doing in my field.

Rated 5 out of 5 stars

Working with Superprof has been a wonderful experience. The platform makes it easy to connect with motivated students, and the flexibility allows me to teach in a comfortable and effective way. I trul... See more

Rated 5 out of 5 stars

It is an amazing site for both students and teachers! I have found amazing students as well as tutors for my children. I have received good support as a teacher and students get help anytime. I strong... See more


3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not recommended at all.

Not recommended at all.

I have been charged for 3 months without any reason £39 x 3= £117 . Please do not subscribe through iPhone as it doesn't shows on iPhone subscription. I purchased for one off but then it continued to charged me for 3 months.
There is no customer service number, only email address for communication which takes 24 hours for replay or communicate. very frustrating.
Not good experience! Please do not waste your hard earning money.

28 April 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello,

Thank you for bringing this to our attention.

We regret that you were disappointed with your experience of using our site. We do set out that our Student Pass subscription is required to connect with tutors.

As soon as you signed up a confirmation email was sent to you ("Superprof Pass - Request sent, the experience begins!") in which we mention that: "Your Student Pass is automatically renewed after 30 days. It is non-binding and you can suspend it at any time from your dashboard."

It sounds like you have already been in contact with our team but they remain on hand to offer any assistance you might require (via email hello@superprof.com) to try and find a suitable solution to this matter.

Regards,
Superprof

Rated 5 out of 5 stars

🌟 A Fantastic Platform for Tutors

🌟 A Fantastic Platform for Tutors – Highly Recommended!

I recently started teaching on Superprof, and my experience so far has been excellent. The platform is easy to use, well-organized, and connects tutors with students efficiently. Setting up my profile was straightforward, and I appreciate how smoothly everything runs—from managing lessons to communicating with students.

What I like most is the flexibility it offers tutors, allowing me to teach on my own schedule while reaching students from different backgrounds. It’s a great platform for anyone looking to share their knowledge or learn something new.

Overall, I’m very satisfied with Superprof and would highly recommend it to both tutors and students!

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Superprof has helped me connect with…

Superprof has helped me connect with multiple students as a tutor over the years. It has a great aesthetic and the customer service team are excellent, answering any questions I have promptly.
One suggestion would be to improve if possible the smoothness of the initial contact process as some automated messages are generated alongside personal request messages from students, which can be slightly confusing to begin with. Highly recommend Superprof!

27 April 2026
Unprompted review
Rated 4 out of 5 stars

What I think of Superprof

Hello!
The registration process as tutor is very easy. Just that to stand out in the list of tutors, you need to pay the premium subscription, which is a little bit high.
Thanks

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Make you think you’re paying for part…

Make you think you’re paying for part of a lesson but actually they are getting you to subscribe and do not make it clear. Will never use again

1 April 2026
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hi Zac,

Thank you for sharing your comments with us here.

We are sorry to hear that our service fees were not clear to you at the moment of subscribing.

All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service.

In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future.

In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, hello@superprof.com.

Kind regards,
Superprof UK

Rated 5 out of 5 stars

Solid tutor support!

I've used Superprof UK for years and I've always found the team to be available and helpful. No, I don't need them often; most of the time, it all runs without a hitch. Every now and then, though, a strange or spammy message sneaks through and they've soon sorted it! Overall, it's a clean and customisable interface that includes reliable support; recommended.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Well Built

I've been teaching on Superprof for a few years. It's very easy to use, customer service is very helpful too. Overall always had a good experience.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Superprof has helped connect me with…

Superprof has helped connect me with multiple students quickly from all over the UK. It has made tutoring simple and easy allowing me to engage with the students rather than focusing on logistics or technical difficulties. I have recommended this website to friends and will continue to do so!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Superprof Instructor Review

I've used Superprof UK as an instructor for almost 3 months now.
The platform an excellent way to connect with motivated students. The ad creation is simple and can be created quickly.
One area that could be improved is there should be more evidence for an instructor to show their credentials e.g additional videos

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome. Give tutors ability to connect with students and engage in a way that allow skills to develop and confidence to build either at workplace or at home.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

Great platform

Great platform for advertising and conducting part-time tutoring and learning from a wide range of tutors

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The platform is very easy to use with…

The platform is very easy to use with good outreach to a number of different potential trainees in related design fields across different locations around the world. The payment structures are clear and the inbuilt video call system works well

24 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look