Banner for Super Sleeper Pro™

Super Sleeper Pro™ Reviews 645

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and comfort, often describing them as transformative for sleep. Many highlight the positive impact on back pain and overall sleep quality, with some calling the toppers and pillows "amazing" and "game-changing." The delivery service is frequently noted as prompt and efficient, with products arriving well-packaged and in good condition. However, some people were dissatisfied with aspects of the ordering process and user experience. Issues included longer than expected delivery times, missing items from orders, and difficulties with customer service regarding invoices or order tracking. A few customers also found certain products, like pillows or toppers, to be too firm or too soft for their personal preference, or noted that some items did not fit their beds perfectly.

What people talk about most

Product

Consumers express satisfaction with the product, particularly highlighting its comfort and ability to improve... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Order

Reviewers mention ambiguous feedback about their orders. Many customers found the ordering process easy and... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers found the mattress topper amazing,... See more

Based on these reviews

Rated 4 out of 5 stars

The topper arrived well packaged and been a great option for my son who found the muscle mat too hot. The topper has been cooling and comfortable for him. My only issue was time spent trying to get... See more

Company replied

Rated 4 out of 5 stars

Delivery was great. I have mobility issues, so my son helped with positioning the topper. I've found it to be very comfortable for my old joints. Unfortunately I found the pillows to be too heavy a... See more

Company replied

Rated 4 out of 5 stars

Loved the way the fitted sheet actually fitted the bed with plenty to cover the corners. The colour was just as shown . The material was very good I was very pleased with them. the pillowcases were ea... See more

Company replied

Rated 4 out of 5 stars

Manufacture was good. Didn't fit the length of the bed (too long) for bed we got it for but fits another. Neither of us could get a good night's sleep but in fairness didn't allow a week. Delive... See more

Company replied


Company details

  1. Bedding Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Mattress Shop

About Super Sleeper Pro™

Written by the company

visit our website contact us

At Super Sleeper Pro, we’re passionate about helping Australians sleep better, live healthier, and feel more comfortable every day. With a focus on innovation and quality, we offer a curated range of sleep and comfort solutions - from premium mattress toppers and pillows to ergonomic bedding accessories.

We’re proud to be a trusted name in sleep technology, serving thousands of happy customers across Australia. Our commitment to customer satisfaction is at the heart of everything we do, and we strive to provide exceptional service, fast delivery, and ongoing support.

Discover the Super Sleeper Pro difference, where comfort meets quality and better sleep begins.

🇦🇺 Premium Australian Support

Written by the company

Australian based customer support team
Sleep easy knowing our Sydney-based support team is on hand to help, whenever you need it. Fast, friendly, and always just a call or message away.

✅ Up to 180 Night Trial

Not loving it? Send it back for a full refund.

Love it or return it - simple! With our Sleep Trial of up to 180 days (depending on the product), you can try Super Sleeper Pro risk-free and see why thousands are already raving.

Contact info

Sleep just got better.

Check out today's deals!

4.2

Great

TrustScore 4 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery came day and time that I was

Delivery came day and time that I was informed by sms.
Have not tried product as purchased for a gift

22 April 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Norma,

Thank you for your feedback!

We’re very pleased to hear your delivery arrived exactly on the day and time you were informed via SMS—that’s exactly the reliable service we aim to provide.

We understand you haven’t had the chance to try the product yet as it was purchased as a gift. We hope it’s well received and brings great comfort to the recipient.

Warm regards,
The Super Sleeper Pro Team

Rated 5 out of 5 stars

Very comfy and has made my hard…

Very comfy and has made my hard mattress so much better. Thank you

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Cathie,

Thank you for your feedback!

We’re so pleased to hear you’re finding it very comfy and that it has made your mattress much more comfortable—that’s exactly what we aim for.

We really appreciate you taking the time to share your experience and hope you continue to enjoy the added comfort.

Warm regards,
The Super Sleeper Pro Team

Rated 1 out of 5 stars

I ordered one super sleeper & you…

I ordered one super sleeper & you automatically charged me for two (2). I immediately realised that your had charged me for two & sent a msg within the hour of ordering it. (No Reply) asked to cancel one of them that I was chard-ged for, & later the next day received an email saying it was too late. Some efficiency on your part, it didn’t take too long to process the payment but to cancel within the hour. NOT HAPPY
LEONE

31 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Leone,

Thank you for your feedback, Leone.

We’re sorry to hear about your experience and understand your frustration regarding the duplicate order. We appreciate you reaching out shortly after placing the order.

Our system is designed for fast processing and dispatch to ensure orders are shipped as quickly as possible, which can sometimes mean changes or cancellations are difficult to action once the order has begun processing. We understand this can be disappointing when a change is needed shortly after ordering.

We always encourage customers to double-check their order details at checkout, but we also recognise how easy it is for mistakes to happen. We appreciate your understanding regarding the speed of our fulfilment process.

If you haven’t already, please contact our customer service team with your order details and we will do our best to assist where possible.

Warm regards,
The Super Sleeper Pro Team

Rated 3 out of 5 stars

Return of product

All company and logistical interaction were professional and efficient. The product however did not suit (and maybe is not for everyone). This is just a risk taken with online purchasing. The return and refund policy is good, however, the cost to return from a small regional town is a bit prohibitive.

26 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Linda,

Thank you for your feedback.

We’re pleased to hear that your experience with our team and logistics was professional and efficient, and that the return and refund process met your expectations.

We’re sorry to hear the product wasn’t the right fit for you. As you’ve noted, individual preferences can vary with online purchases, and we appreciate your understanding of that.

We also understand your comment regarding return costs from regional areas. Feedback like this is very valuable and will be shared with our team as we continually review ways to improve the customer experience.

Thank you again for taking the time to share your experience.

Warm regards,
The Super Sleeper Pro Team

Rated 5 out of 5 stars

The new topper is so comfortable i just…

The new topper is so comfortable i just don’t want to get out of bed thanking you Mrs G N

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Gillian,

Thank you for your lovely feedback, Mrs G N!

We’re so pleased to hear you’re finding your new topper so comfortable that you don’t want to get out of bed—that’s exactly the kind of comfort we aim to deliver.

We really appreciate you taking the time to share your experience and hope you continue to enjoy many restful nights ahead.

Warm regards,
The Super Sleeper Pro Team

Rated 1 out of 5 stars

Not a happy Camper

Where do I start I bought it saved to get it and I am so disappointed. I thought it would help the pain in my back But it hasn’t I am still in a lot of pain. I Believed your ads but I guess I am just Gulable I will not be recommending to my friends I am sorry So Disappointed

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Thanks for your feedback, and we’re really sorry to hear how disappointed you are.

We understand how frustrating it must be, especially after saving for the product and hoping it would help with your back pain. That’s certainly not the experience we want for our customers.

Comfort and support can vary from person to person, we’d really like the chance to help—there may be alternative options or solutions that could suit you better.

Please reach out to our support team with your order details so we can assist you further. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

It was easy to transport to our holiday…

It was easy to transport to our holiday home and is extremely comfortable.

30 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Thanks for your feedback! We’re glad to hear it was easy to transport and that you’re finding it extremely comfortable.

We really appreciate your support and hope you continue to enjoy it, especially at your holiday home!

Rated 5 out of 5 stars

Well packedtop product

Well packed, and delivered. Product top quality

30 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

anks for your review! We’re glad to hear your order was well packed and delivered smoothly.

It’s great to know you’re happy with the top quality of the product—we really appreciate your support!

Rated 3 out of 5 stars

I found my side has gone flat and my…

I found my side has gone flat and my husband side is fine and l don’t no why

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Gillian,

Thanks for your feedback—we’re sorry to hear one side has gone flat while the other is still holding up well, we understand how frustrating that must be.

Sometimes differences like this can happen depending on weight distribution, sleeping position, or how the topper is used over time, but it’s definitely something we’d like to look into for you.

Please reach out to our support team with your order details and, if possible, a photo—we’ll be happy to assist and find a solution for you.

– The Super Sleeper Pro Team

Rated 5 out of 5 stars

It was great

It was great and comfortable and very helpful

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Darren,

Thank you for your lovely feedback! We’re so glad to hear you found it comfortable and helpful—that’s exactly what we aim for.

Wishing you many more great nights of sleep 😊
– The Super Sleeper Pro Team

Rated 1 out of 5 stars

It’s not worth the money for a heavier…

It’s not worth the money for a heavier person. Makes no difference. I am a pensioner and once again I got sucked in.

29 March 2026
Super Sleeper Pro™ logo

Reply from Super Sleeper Pro™

Hi Diane,

We’re really sorry to hear that the product didn’t make a difference for you, especially after giving it a try—we understand how disappointing that must feel.

Comfort can vary depending on factors like body weight and sleeping preferences, and we appreciate you sharing your experience. We’d really like the opportunity to help—whether that’s offering guidance or assisting with a return under our policy.

Please reach out to our support team with your order details and we’ll do our best to make this right for you.

– The Super Sleeper Pro Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look