Supplied Direct Reviews 53

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Stay away. Customer service is shocking. The part was incorrect and they were adamant it was correct. Picture and description different to what was actually supplied. But apparently that's my fault!... See more

Rated 5 out of 5 stars

Easy to use website, very competitive prices when comparing with others. Items arrived promptly having paid extra shipping fees. Overall great experience. Noisy Boilermate now quite once more. Tha... See more

Rated 5 out of 5 stars

Item ordered wasn’t in stock but company kindly sourced from a third party and shipped express in 2 days to far north highlands of Scotland at no additional cost. Impressive customer service. Would de... See more

Rated 4 out of 5 stars

For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return... See more

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3.5

Average

TrustScore 3.5 out of 5

53 reviews

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Rated 1 out of 5 stars

Hasn’t arrived

Hasn’t arrived. I paid for it to be last week. No sign. No information. Nothing.

Boiler broke still. Kids having freezing showers. Not happy at all

9 August 2021
Rated 5 out of 5 stars

Excellent customer service

I ordered an end of line fan late in the evening. First thing the next morning I had an email regretting that they were now out of stock and that my money had already been refunded. The website also now showed out of stock. OK I didn’t get my fan but the customer service was first rate.

6 August 2021
Rated 5 out of 5 stars

Top supplier.

Excellent company to deal with and is well priced in the garden supplies market. Would be my first place to check out for my gardening needs.

26 July 2021

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