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SupplyHouse.com Reviews 628

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and the quality of its products. Many highlight the fast and often free shipping, with orders frequently arriving sooner than expected and well-packaged. People appreciate the ease of finding specific parts, the detailed product descriptions, and the helpfulness of the sales team in ensuring correct selections. However, some customers experienced issues with damaged items upon delivery, incorrect parts being sent, or orders not arriving as scheduled. A few reviewers also expressed dissatisfaction with the return policy for installed items and noted that shipping costs can sometimes offset the good prices, especially for small orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the incredibly fast shipping,... See more

Product

People report positive experiences with product, often finding a large selection of quality parts at great... See more

Price

Reviewers mention positive feedback about price. Customers consistently find that products are offered at... See more

Order

Users describe positive interactions with order. Many customers found the ordering process simple and easy,... See more

Service

Consumers find service to be positive. Many reviewers praise the speed of service, with some noting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

628 reviews

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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Ordering was no-fuss. Product arrived quickly and as ordered.
SupplyHouse is my go-to for plumbing components.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast shipping; can't ask for more

Website is easy to navigate and has reasonable prices. Super fast shipping; I had originally order some things from a big box store for a plumbing repair. After being notified that the big box order was delayed, I ordered from SupplyHouse and they got my parts to me next day. Definitely have my business from now on.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

This fit the 1 and a half inch outside…

This fit the 1 and a half inch outside pvc pipe as stated in an answer to someone else's question. The tape worked well to secure it in place.
It was delivered quickly and in a large box to give it plenty of space, so it wasn't too difficult to straighten out.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Water heater went down


Water heater went down , bad WR intel-vent
Gas valve. Called Supply House and talked with Cassie. During our wonderful conversation I learned the wrong valve had been installed at some point. Cassie found the correct one , I ordered, they shipped and the next evening we had hot water. It was a great all around experience. I can’t recommend Supply House highly enough . This is the second time I have used them with great results each time.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

UV light ballast

I ordered the UV light ballast that was pictured which was the exact one, upon arrival it was a totally different ballast made from a different company, different amps, different size, etc. Called their customer service and the guy stated it was the replacement, went to install it and I could only get one side attached due to its length. Turned it on and it lasted about 20 minutes before going off, due to the difference in amperage it has to be reset. They won’t reply to my email. Won’t do business again.

24 November 2025
Unprompted review

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