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SupplyHouse.com Reviews 627

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and the quality of its products. Many highlight the fast and often free shipping, with orders frequently arriving sooner than expected and well-packaged. People appreciate the ease of finding specific parts, the detailed product descriptions, and the helpfulness of the sales team in ensuring correct selections. However, some customers experienced issues with damaged items upon delivery, incorrect parts being sent, or orders not arriving as scheduled. A few reviewers also expressed dissatisfaction with the return policy for installed items and noted that shipping costs can sometimes offset the good prices, especially for small orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the incredibly fast shipping,... See more

Product

People report positive experiences with product, often finding a large selection of quality parts at great... See more

Price

Reviewers mention positive feedback about price. Customers consistently find that products are offered at... See more

Order

Users describe positive interactions with order. Many customers found the ordering process simple and easy,... See more

Service

Consumers find service to be positive. Many reviewers praise the speed of service, with some noting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

627 reviews

5-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service, good prices.

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color coded the same way.
Already installed. I have again warm house.
I checked other websites with HVAC parts - SupplyHouse had best prices and free shipping

10 January 2026
Unprompted review
Rated 5 out of 5 stars

The very best

The company does (at least) three things right:
it's pricing its products fairly,
it's shipping its products super-fast, and
it's training its employees so well.

I'm a regular guy, a homeowner who needed a few parts, and they were there, answering my questions, with the patience of a saint. The items arrived so quickly, I had the impression that they had a warehouse in my front yard. I checked - they don't, but the items arrived so quickly they might have.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great pricing

Great pricing, great service, excellent follow up.
Wish they expanded into the irrigation industry significantly more. There is a lot of potential with expansion of the product line.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I ordered items on Thursday and the items arrived on time the next day.

I'm so happy with Supply House and would highly recommend the company.

The web site is also excellent and easy to navigate.

Thanks SupplyHouse team !

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Although I had issues with receiving my large order during the holidays, Supply House made it easy to re-activate the order and receive my items a few days later. I had to do very little on my end, so thank you Supply House Team.

9 January 2026
Unprompted review

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