Support Hp Reviews 579

My notebook would not boot up. After an hour w tech support, I was told to send it in for repair. It has 15 days of warranty left. Now I get an email telling me it was “accidental damage” and warranty will not cover it. No other description. I assure you there was no damage to the machine. But for $400, they can fix it. What a rip off!!!! Will never but hp again. Never!!!

We brought a 1 year extended warranty on our HP Desktop. Sent CPU to HP for repairs, it came back 9 days later and the problem was not fixed. Sent the CPU back again, came back inabout 11 days problem fixed, CD did not work. Open up the CPU case and found the CD not plugged in all the way. Call about six months later with new problem (Unit would not go into sleep mode, spent over an hour on the phone Tech. The Tech could not fix problem. I fixed the issue after about 30 mins on the internet. I do not recommend paiding for an HP extended Warranty, it would be a wate of your money in my option - Thamk You

could not spell simple words. kept telling me to do things that obviously dont work. then closed my conversation and I had not even had my problem resolved. AVOID AT ALL COSTS. DO NOT BUY HP PRODUCTS. HP IS A TERRIBLE COMPANY.

I have been phoning "support" and contacting HP via the Facebook messaging without success. I rang complaints to complain about the lack of support with my issue and guess what? The complaint appears to be taken by the same people. It is impossible to call HP in Australia on any number except via support from India. I am simply trying to query a charge against my credit card and nobody, I repeat nobody, can connect me with the relevant section in HP. Today I have been given a URL that is supposed to connect me to the right section and all it gives me is a blank screen. A few minutes ago I was given a phone no. via Facebook messaging where I would definitely be able to get assistance - the phone no. does not exist! HP Support is a joke!

My Hp Envy has not worked from buying, it errors all the time, no wireless connection, will not print mains plugged in its terrible. after spending hours trying to contact HP via the watts app chat 9 days later I'm still getting no where. it is taking 4-5 hours for them to reply and then they just go over the same thing over and over! they are terrible and its so infuriating you can only contact by a chat. i have never deal with such an unofficial company and will never buy HP again!

Your WhatsApp worker, for the french WhatsApp "Assistance HP" has suddenly stopped responding without any warning. His name is Mohamed. Your company is already doing a rubbish job of customer service, at least change this guy out.

Over the years, I've tried several printer brands, and HP is BY FAR the WORST and should be avoided like the plague. Their service is terrible; for instance, sometimes I find myself without internet, making it IMPOSSIBLE to print, scan a document, or even make a simple photocopy. Many times, it automatically commanded new cartridges (even when I wasn't using the printer), using the excuse of almost empty cartridges, which are actually NEW. In other words, they are thieves trying to take every last cent from you.

Not to mention their half-baked app and poorly designed website, not only compared to the competition but fundamentally speaking about a well-made site in general (I am a web/mobile developer).
The mobile and PC applications work only half the time.
To top it off, since I no longer want to give them my money, I decided to cancel the subscription and delete my account. It should be one of the simplest things to do nowadays, but not with them.

After spending at least 15 minutes to dissociate my account and delete the registered printer, I received an email confirming the cancellation of the subscription but stating that it will be automatically renewed in 6 months. It's basically a joke. Finally, let's talk about deleting the account (something I haven't been able to do yet). We're talking about a company that makes a lot of money and can't pay their developers to create a page to allow you to delete your account, as is possible on 99% of sites today. You have to contact customer service and hope they respond. Maybe the quality of this service varies from country to country, but so far, after several attempts, I have not received any response for my account deletion request.

They are very useless. My laptop broke down after just 11 months of usage. First repaire was free, then 3 months later it broke down again for the same issue. They only suggested a 50% discount on second repair and they do not even know how much it will be. Or a 250$ discount code on their company website. Which is ridiculous considering the fact that I paid 1100$ for a laptop that is deficient, so why would I ever want to purchase a laptop from their company.

Knowing that they are suppose to give me a free laptop in exchange, because their collegue said they have due to the poor condition of the laptop. Now the AMS is saying otherwise. I am still trying to get to the bottom of this issue.

I've been having a lot of connectivity issues with my printer (with instant ink subscription). After getting through BOT support, I was asked to contact Whatsapp HP support. It's completely ineffective, without exaggeration it took over an hour and a half for the support agent to determine that I was looking to wirelessly print from an Android mobile device. My replies were immediate but follow up questions took from 15 - 30 minutes. There's just no way issues can be resolved in this way. Nobody has a day to spend sitting beside a printer!! I asked the agent were they assisting multiple customers, which I was told they were. HP need to review their support systems because this is not support.

A fault suddenly appeared on my HP ENVY monitor - a red line down the side of the monitor. As directed, I created a case on the HP site. After completing the details including serial number, model etc. it told me to call a number. I call but an automated voice tells me to input the serial number (again) and create a case - which i have already done. Literally sends you in a circle.

I try another approach, this time using Whatsapp HP support. A bot asks me the same questions again and asks me to input my serial number AGAIN. After about 20 minutes I'm put through to someone who asks me the same questions again and my serial number yet again. I upload a picture of the screen problem and am asked when i purchased my monitor (2018). I am promptly told it is out of warranty so cannot be helped. I ask if there is not any other advice or help they can offer? I understand it is out of warranty after 5 years but I am not asking for a new monitor. Just how to fix it. Even just some explanation of what the problem might be? Is it not some software issue? Driver update?

While im waiting for a reply it takes me about 60 seconds to find some advice on a forum which suggests checking drivers by going to the HP site, inputing model and - yep you guessed it - the SERIAL NUMBER again. But there is no option for mac. I bring this up to my "support adviser" (lol) and am asked if i have a mac. (That they haven't asked this already just shows how uninterested, unhelpful and thoughtless they are). When I tell them I do, I'm told HP monitors don't support mac. There's nothing that can be done.

I then ask what I'm supposed to do to and am told - fu**ing hilarious this - I'm told I could buy a new monitor because they have some great deals!!

After just telling me they don't support Mac and they wont/cant help me in anyway, this guy seriously suggests I buy a new monitor from his company.

There was so much more haven't detailed here as I've already wasted too much of my life on this AND ironically, after being there for several days, the red line disappeared almost immediately after the "Support" conversation. Honestly, im just writing this out of sheer incredulity at what has been the worst support service I've ever experienced and in the hope that someone from HP sees this and tries to do something.

It's really a shame that the support - both for non-PC and the online system - is so bad as the product is pretty decent.

A useless 'virtual assistant' chat bot eventually leads you to have to pay money to ring a London phone number, where equally useless human assistants fail to provide any appropriate support, interest or even respect. Expect long silences, chatting to colleagues in the background, rudeness and an attitude as if they want to be anywhere else.
Their products are ok, as we all know, but now that I have experienced what the people are like at this company, this will be my last HP printer.

HP auto ink and paper - a perk offered and obtained with your debit card or credit card. In reality, they will hijack your printer if you decide to cancel. You can replace their cartridges with HP cartridges - it won't print. In short YOU NOW HAVE A PAPWERWEIGHT.
They send you emails -"no reply" emails with threats if you don't do as they ask, then you cannot download the files you need to run the printer without them. I don't think my print pages need to go through any of their big brother operations, If we don't stop this stuff, it will only get worse. Be careful when someone offers to simplify you life....it may be at a cost you don't want to pay.

Very poor customer service.
I contacted support via messenger on Tuesday evening about a possible fault with an ink cartridge from HP Instant Ink. At first everything seemed to be going OK with me explaining the problem to the virtual assistant and then a live agent. However I was left with a message 'Please bear with me for a few seconds and I will check your account.' (my instant ink account) at 8.30pm and then nothing until the following morning. I appreciate they finish work but a polite notification to tell me such would have been nice.
The following day they contacted me via messenger but it was mutually agreed that as I was at work I would restart the messenger thread when I got home.
At 19.05 I asked on messenger if someone could help.
At 19.54 I was told 'yes. I am Emna and I will continue with you'.
At 20.05 I said 'thank you'
At 20.22 I was told 'I appreciate your time Mrs Bolton'.
I gave them until 21.00 but that was it! Yes, I appreciate my time too HP and you have just wasted two hours of it!!!!

This morning I received an email saying my case has been closed! Well, thanks for nothing!

The problem has been resolved now, by myself. All it needed was a new cartridge but I now have 'Instant Ink' emailing me to tell me off for installing a shop-bought cartridge!

HP customer support is beyond AWFUL. I am currently on hold for 2.5 hours. I have an HP Officejet 9010 series and it recently can’t download updates. HP has acknowledged this recent glitch that occurred on or about August 15th. No resolution. THIS IS THE LAST HP PRODUCT THAT I PURCHASE!
Recently purchased a Dell laptop and their customer service is delightful. Good bye and good riddance HP!!!!!

I bought an expensive desktop computer recently from HP.com. Yesterday the monitor went crazy. After calling support the first agent said basically I dropped it or something fell on it, after me telling him a thousand times it didn't happen. Spoke with his supervisor. I told him the only time the monitor is touched is when I pick it up to dust under it. He then told me it was my thumb pressing to hard that broke the monitor. All 5';3". 126 lbs of me broke it by picking it up. Not only would they not replace it but they would not even give me a discount on another monitor. POOREST SERVICE I HAVE EVER HAD FROM THEM OR COMPARED TO ANY OTHER BRAND. I went with them because of the service I got on my printer. NEVER AGAIN. BUYER BEWARE.

I purchased a HP printer but start of warranty date stated was wrong. I tried the WhatsApp support. It took 24 hours before a response came and I missed the message and so had to start all over again as they closed the case. I did however manage to be available to take a message 24 more hours later and issue was resolved.

The battery on my ‘premium’ laptop died and it required a change. Sent the laptop down to HP service centre Singapore. After the diagnostics it was determined the battery needed a change. But there was no stock for the battery but was promised that a new battery will be installed within 3-5 days. Fast forward 2 weeks later and lots of empty promises and beating around the bush with customer service staff, the laptop is still not ready because there is still no stock for the battery. HP should come clean if they do not have stock for the parts and not make the customer wait anxiously and make them run around in circles with irresponsible, inexperienced staff.

It's a joke but its not funny:

there doesnt seem to be an active email account for support for this "premium product" (their words!). Disgusted and will never buy HP again.

Sickened by this,.. How can HP possibly maintain that their laptop hinges do not suffer from a design flaw when they fail after 2 years of normal use. I think it is an absolute disgrace and by refusing to provide warranty cover they have cynically built-in obsolesence in their products. I am sure this contravenes fundamental and basic Consumer Rights legislation.
I have an older Pavilion model which suffered from a faulty hinge, broke the case, knackered the power input socket, so I foolishly went upmarket Elitebook 850 G7 - 2 years in hinge went in one corner, now the screen is flickering - I expect the cable has been compromised - " not covered under warranty". Well my question is simply "why not?!". I havent abused the machine at all, working from home these days, it has rarely left my desk.
My first HP was a programmable calculator circa 1975, but they were well made. Not now it seems! So as my father taught me I have to talk with my feet. No more HP hardware in my office. I am binning the laptops and their crappy printer, and I shall look to Samsung or DELL from now on. Follow me and BOYCOTT HP !! BOYCOTT HP !! BOYCOTT HP !! BOYCOTT HP !! BOYCOTT HP !! BOYCOTT HP !!

I only wanted my code for the 6 month free ink The HP assistant is useless