Norton Reviews 33

I was (emphasis on was) using Norton VPN, but every time I opened my email I had to reenter my IMAP password. Gotta be a better way.

Absolutely shocking - also promised to call me back, then never bothered -pity I could not give 0 out of 10....

Hello Norton Support,
I have not had a reply from you re my last email to you. (above)
This is unacceptable to me - as it would be to you also.
I am writing now to let you know that the last device on which I put your Norton 360 30-day trial version was a renewed laptop from Amazon which proved to be defective so I have returned it to Amazon and was not able to do a factory reset to wipe al my apps off the machine (including your Norton 360 product) and so it may appear at your end as if I am still using the Norton 360 product on that machine until Amazon wipes the machine clean.
I am not.
I have accountably let you at Norton know (see my above several emails to you) that I AM DISCONTINUING with any Norton products as of the 9th February 2026 (10 days before the end of the 30-day trial on the 19th February 2026) and, as such, no monies are due from me to NORTON ON THE 19th February 2026.
I have uninstalled your Norton Product from my two other devices and let your questions re why tell you why i am no longer staying with NORTON SO YOU HAVE ALL THAT CLEARLY TOLD TO YOU AND RECORDED AT MY END..
I have, as well, blocked my debit card from being allowed to have ANY monies paid to Norton on the 19th February 2026 ,or on any other date, at my bank.

In this experience, of you Norton, refusing to answer my several emails to your Norton Support, (above) you, Norton, have demonstrated you are willing to act unprofessionally and without due care to the nor mal courtesy needed to be offered to ALL your clients - potential as well as actual.
As a result, I will now buy from a more reliable Virus Protection Company.
Wishing you all well, nonetheless, 0
YOU HAVE NOW BEEN DULY NOTIFIED, AS PER THE LAW, RE THE MATTERS ABOVE.
Regards, Jerry
This review of my experiences with Norton will be made public so others may understand they will have to think carefully re doing business with Norton.
TO NORTON SUPPORT.

I HAVE JUST SEEN IN MY BANK STATEMENT THAT NORTON TOOK £34 OUT OF MY ACCOUNT ON THE 20TH FEBRUARY 2026.

I EMAILED YOU AT NORTON SUPPORT SEVERAL TIMES (SEE PREVIOUS EMAILS) TELLING YOU CLEARLY I WAS UNINSTALLING THE NORTON 360-PLUS PRODUCT FROM MY THREE DEVICES BEFORE THE END O0F THE 30 FREE TRIAL PERIOD ENDED ON THE 19/2/2026.

NORTON HAVE TAKEN MONIES OUT OF MY ACCOUNT AGAINST MY EXPLICIT (IN TIME) INSTRUCTIONS.

THIS IS THEFT, AT LAW.

NORTON HAVE ALSO NOT REPLIED TO ANY OF THE EMAIL SENDS IN PREVIOUS EMAILS.

THIS IS DISCOURTESY AND UNPROFESSIONALISM.

MY BANK HAS NOW REFUNDED MY £34 STOLEN FROM ME BY NORTON ON THE 20TH FEBRUARY 2026 AND WILL RECOUP THAT STOLEN MONIES DIRECTLY FROM NORTON.

I HAD BLOCKED NORTON AT MY BANK BUT NORTON USED A DIFFERENT IP ADDRESS TO GET ROUND THAT AND STEAL MY MONEY AGAINST MY EXPLICIT AND IN-TIME NOTIFICATIONS OF MY NOT WISHING TO CONTINUE WITH NORTON BEYOND THE 30DAY FREE TRIAL PERIOD.

THIS BEHAVIOUR OF NORTON IS UNACCEPTABLE TO ME AS IT SI TO MY BANK - THE CO-OPERATIVE BANK UK))

I HAVE NOW NOTIFIED NORTON OF THIS LATEST STATE OF PLAY, AS IS MY RESPONSIBILITY AT LAW.

Jerry

Sadly, I cannot recommend Norton as it is impossible to contact a human when a problem arises. Answering my specific question, the Chatbot was useless. Norton had whipped away my renewal payment weeks before expiry, I cancelled the subscription immediately, but Norton hasn’t reimbursed with similar haste. I can only hope that the refund will arrive eventually. Their behaviour just seems immoral.

I used their VPN app for a month under free trial. Once trial was done, I cancelled 3 days before, however Nortons still charged me. Despite contacting customer service who were utterly useless. I am still being charged for a service I am not using. As of now, my bank is launching an investigation.

I will NEVER do business again with this deceitful company

So I was attacked the guy was released my phone began to magnify the screen when in certain areas.. the guy had had access to both phone and network.. bought Norton package plus to stop any hackwork
That was May @ £28.98 for Norton AntiVirus Plus
For phone and PC
It helped reduce the zoom a little so at least i could manage to use the phone
Then on catch up day I installed on PC and got charged £84.99
I was a bit confused made an enquiry.. case number 95055355.. money was refunded .. you buy from Apple you buy from Norton confusion - they said the apple purchase did not cover phone and pc.. my email confirmation of purchase said it did.. anyway

Smart Scan in September made me wonder if I was protected at all.. apparently I needed an update to buy an update... but this was supposed to be ultimate package.
Now they want me to give them more money.. the package was bought in May.. we are still January
I think I need protection ....from Norton

Never ever buy this product and expect a good support i cancelled my auto renewal and still they took the money 89.99 out of my account and now im asking for a refund i have had 8 calls from 01200 number which is norton but they never talk. Its a shocking support and i will never use again once i have my money back

The same as all companies now where they are trying to send you insane being subjected to speaking to AI or a foreigner who takes 10 minutes between me sending a message and them replying, we should all boycott any company that treats customers like cattle. It is totally unacceptable to be forced to live this way. It is like living in an asylum these days trying to do the simplest of things.

Trying to contact them is impossible, trying to cancel account is impossible trying to remove from laptop and mobile impossible steer clear

The nanny state has a new champion. Norton under SAFE WEB decides what internet sites you can visit, and if you have previously used a site for a decade, suddenly you find you cannot use it as their Stalinist programme decides it is "Malvertising", is on a black list or whatever. I turned off "safe web" but will have to keep turning it off as they do not allow a permanent disabling.

Norton cannot diagnose an issue with Norton 360 and been going in since September 2025, on four occasions they've tried running checks on Windows which never shows any errors.
I've shown them how it's one of their files causing the issue - this goes ignored each and every time.
Even speaking with second level support leads them to running exactly the same check with Windows and nothing with their own product.
At least Amazon we're gracious to give me a refund Norton seem intent to keep me going around in circles.

For some reason the system wouldn't record the security code for my credit card. When I tried to rectify matters on their chatline I made the fatal mistake of allowing remote access to the operator. Not only did he fail to correct the fault but he messed up all my systems and I had to get someone in to rectify matters

In September I advised Norton that they were incorrectly billing me for their service as I didn't use Norton anymore but I couldn't log into my account as no longer had access to the e-mail address that was on my account.

They apologised and refunded the amount. Roll forward a month and they have again debited me. Tried to contact through chat and no joy - the prompts are auto generated and didn't get the answer I needed.

I am now going to have to dispute the transaction with my credit card company and fight for my money back.....rubbish customer service

Very poor. Norton keeps on trying to scare people, by saying how this PC is in danger of viruses if you don't subscribe. Also, they keep on sending annoying popups, large ones on the bottom right screen.

Terrible Terrible

Will never ever use Norton again, you pay for service then they try to scam you to upgrade, system runs much slower

I will move back to Bitdefender, different class to the Norton rubbish

Absolute nightmare trying to dowload their VPN software that I purchased. Just get "Something went wrong - please try again later
Request Id : 0fddc37a3b07d5f22a7a04de1dfdf10e

Their "Support" link is hopeless in that its just some preset questions that does not give any usefull information at all. Just says try again later. Been trying for 3 days!!

Norton Ultimate Plus or someone are adept at stealing your money for their apparently worthless support services
I have not requested anything from these people, yet they have charged me hundreds of dollars for a non-existent supposed service

Norton Payment Confirmation — Transaction Number #NP88Z/101122XR22E

VERY DISAPPOINTED AND UPSET!

I used your chat support to help recover backed up photo files from an external drive.
I was connected to Nitin K who I regretfully now allowed to takeover my brand new laptop. He was NOT able to resolve the issue.

However, he did trash my new laptop, changing many things, including my display appearance, text size and fonts ( my vision is not good so I have my setting adjusted accordingly.) e also uninstalled my current version of Norton and put an older version on.
Worse yet he indicate in the chat he would escalate the issue then disconnected, leaving me with a mess. I’m especially irritated due to it being a new expensive machine that I just configured to my needs. This without resolving my issue.

The problem is I have our family photos in a file on a Samsung 1TB external HD via N360 Backup, it is not a whole backup set, merely just some critical files backed up. It was done on an older laptop and older version of norton. I simply want to recover the photos… I relied on Norton to safeguard these irreplaceable photos , looks like a very poor choice now…

Her’s what I want & expect. 1) return my laptop to the configuration it was in before Nitin began. 2) get me access to the photo files I backed up with your product. I have been a Norton and lifelock customer for a very long time. However, after todays experience I will be looking at other alternatives if expeditious resolution to this norton support disaster if not provided forthwith.

Absolute nightmare trying to contact them.when my subscription expires I will never use them again. I keep getting pop up message saying protection has expired and I should click on link to renew, problem is t doesn’t run out until May 2026.

The VPN facility rarely works, this applies to Android and iOS devices. When something goes wrong resolving the problem is invariably tedious and leaves me feeling less secure re the security of my devices, data etc. I've been a Norton customer for some time and I'm simply sick of its unreliability and their constant interruptions to get me to spend even more money on additional features.