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SupportPRO Reviews 6

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TrustScore 4 out of 5

4.2

Business and IT Consulting agency
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Company details

  1. Business and IT Consulting agency

Written by the company

SupportPRO provides 24/7 transparent technical support over help desk and live chat for web hosting companies, data centers, server management companies, MSPs and other online service providers. SupportPRO started its journey in 2003 as a Server Management Company, later transforming itself into a comprehensive Managed Service Provider, offering a wide array of services such as CloudOps, TechOps, and DevOps. To provide stellar support to its customers, SupportPRO holds ISO 9001 2015 and ISO 27001 2013 certifications, making sure that it's customers get the highest service quality and data security. SuportPRO team consists of more than 100 full time certified server admins who work along with cloud architects and DevOps experts round the clock. These 100% RHCE, CPanel certified engineers have other advanced certifications in multiple domains and technologies. SupportPRO has been working with some of the global leaders in hosting industry for decades.This global client base is testament to SupportPRO's commitment to quality. SupportPRO is as an AWS Advanced Consulting Partner, reflecting it's vast experience in effectively managing AWS cloud services. Along with AWS, SupportPRO also collaborate with other cloud providers like Google Cloud ,Azure ,Oracle Cloud etc. SupportPRO has offices at 3 geographical location to serve it's customers better.

Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

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Rated 5 out of 5 stars

The support is excellent

The support provided by SupportPro deserves credit, as they successfully resolved the critical issue we were facing. Everything is perfect; only the time taken to resolve the issue could be improved.

7 December 2025
Unprompted review
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Reply from SupportPRO

Thank you so much for your feedback!
We’re delighted to hear that our team was able to resolve your issue and that you found the support experience excellent.
We truly appreciate your constructive comment regarding the resolution time which helps us to get better.
Thank you for choosing SupportPRO!

Rated 5 out of 5 stars

Best support team!

2 July 2024
Unprompted review
SupportPRO logo

Reply from SupportPRO

Hello,

We appreciate your positive feedback! It's great to know that our efforts are making a difference.

Regards,
Reshmi S
Quality Analyst
SupportPRO.com

Rated 5 out of 5 stars

We tried several outsourced support…

We tried several outsourced support companies before SupportPro and all of them let us down in various ways.
We find SupportPro to be responsive and flexible to our business needs. The teams we interact with are friendly, polite and professional at all times. Where we have the rare issue that needs working through we can feed this back to them and they work positively with us to ensure a resolution to the issue. I'd highly recommend SupportPro if your business requires high quality support and ticket management.

2 July 2024
Unprompted review
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Reply from SupportPRO

Hello Andrew,

We're delighted to hear that our service meets your expectations.

Thank you for the wonderful feedback

Regards,
Reshmi S
Quality Analyst
SupportPRO.com

Rated 5 out of 5 stars

A very professional and trustworthy…

A very professional and trustworthy outfit. Highly recommended!

21 June 2024
Unprompted review
SupportPRO logo

Reply from SupportPRO

Hi,

We're happy to have fulfilled your expectations.
You can count on us, whenever you need!

Regards,
Sanil Mathew
Technical Manager
SupportPRO

Rated 5 out of 5 stars

Excellent Support Services - Highly Recommended!

We couldn't be more satisfied with Supportpro service. From the very start, their team demonstrated exceptional professionalism and expertise. They swiftly diagnosed and resolved many technical issues that our clients have had. Their 24/7 availability and prompt response time are truly commendable.
Moreover, their proactive approach to IT management has significantly improved our system's performance and security. Supportpro not only knowledgeable but also friendly and patient, making the entire experience seamless and stress-free.

20 June 2024
Unprompted review
SupportPRO logo

Reply from SupportPRO

Hello Christos,

Thank you very much for your valueable comments.
Your feedback is precious to us and helps us continue to improve and serve our customers better.
Looking forward to continuing to serve you.

Regards,
Reshmi S
Quality Analyst
SupportPRO.com

Rated 5 out of 5 stars

The best in the business as far as I'm concerned.

I couldn't get any of the professional admins to help me with setting up a DNS Cluster between 2 servers. After much research, I came across SupportPro and they didn't hesitate to help out even though this is a strange request for most Admins for liability reasons. SupportPro got the job done in less than a couple of hours.

I'm very impressed by their professional and responsive support. I highly recommend their services for anything related to server support!

I will be returning over and over again for their support.

11 February 2024
Unprompted review
SupportPRO logo

Reply from SupportPRO

Hello,

Thanks for the wonderful feedback and sincerely appreciate your trust in us.
We're here to ensure your continued satisfaction.
Thank you once again for choosing SupportPRO!
We look forward to serving you with excellence in the future.


Regards,
Sanil Mathew
Technical Manager
SupportPRO.com

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