It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... See more
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Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... See more
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I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... See more
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Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... See more
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Company details
Written by the company
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Contact info
United States
- supportwave.com
Fast Aid
I called for help and within an hour your engineer was with me. It took all day long to get my computer back to work and re-apply my files. Bitwas was more than helpful and I am delighted with the speed of your service. Thank you.
14 July 2022
Reply from Supportwave
Thanks so much for the great review Donald! We always appreciate good feedback and thanks for using NerdApp!
Reply from Supportwave
Hi Rory, thanks for your feedback. We appreciate it! Keep well, Caitlin
Brilliant service and very…
Brilliant service and very knowledgeable 'nerd Gethyn, who sorted the issue I was having on my laptop and phone completely. Will use again without hesitation.
24 June 2022
Reply from Supportwave
Hi Serena, thank you for taking the time to leave us a review. We will be sure to let Gethyn know he did an incredible job. Keep well,Caitlin
Great experience!
Daniel B. was amazing! He solved my issue in 5 minutes when both Apple and Verizon had no solution. Will use this service again!
18 June 2022
Unprompted review
Reply from Supportwave
Hi Stephanie, thank you so much for your feedback. We appreciate it and are here for you whenever you need us! Keep well, Caitlin
As easy as breathing
Lifesaver! Can't describe how amazing this all was, would highly recommend and won't ever bother IT troubleshooting myself I'll just go straight to NerdApp!
16 June 2022
Reply from Supportwave
Hi Christina, thank you so much for your great review. We are here for you whenever you need us! Keep well, Caitlin
Volkan
Punctual, well explained (in order I could continue to do the process) complete and friendly. Everything one would hope for.
14 June 2022
Unprompted review
Reply from Supportwave
Hi Stephen, thank you for taking the time to leave a review! We will be sure to let Volkan know he did a great job. We are here for you whenever you need help with your tech. Keep well,Caitlin
Reply from Supportwave
Hi Allen! Thanks for taking the time to leave a review. We appreciate it :)
Reply from Supportwave
Thanks Stephen! We are here whenever you need us. Keep well, Caitlin
Whoever set this up
Whoever set this up, did an amazing job.
I'm super impressed with the service.
My laptop was fixed at a very affordable price compared to the quotes I got elsewhere and it was super quick too.
Alex was very helpful.
Would highly recommended this company
7 June 2022
Reply from Supportwave
Hey Tammy! Thank you so much for your lovely review. It definitely put a smile on our faces. We are here for you whenever you need help with your tech. Keep well, Caitlin
Reply from Supportwave
Hi Alessio, thank you so much for the 5 Star review. We will let our Nerd know and thanks again for using NerdApp :)
Reply from Supportwave
Hi Robert, thanks so much for taking the time to review. We appreciate it. Keep well, Caitlin
Excellent service from Alex
Excellent service from Alex, he was knowledgeable, helpful and punctual.
10 May 2022
Reply from Supportwave
Hey Emma, thank you so much for taking the time to leave a review. We are here whenever you need us. Keep well, Caitlin
Poor work, help if adviser new what they were doing
Contacted NERDApp this afternoon for online support to remove my email account from my laptop, he then offered to clear everything of my laptop and just leave Microsoft on it, he tried to do it but when walked away to do something and came back he was looking at other stuff and advised it had stopped.
Then advised he had not done this before so just asked him to stop at that stage.
6 May 2022
Unprompted review
Reply from Supportwave
Hi Teresa, Apologies for this experience. This should never happen. We have contacted the Nerd for an update and we will be in contact shortly with options. In the meantime I will get a pro nerd to help. Please keep a lookout for a notification in the next few minutes.
Excellent service
Excellent service. Ebenever was first class. I would certainly use the service again.
5 May 2022
Reply from Supportwave
Hi Mr Wells, thank you so much for your feedback! We really appreciate you taking the time. We are here for you whenever you need help with your tech .Keep well,Caitlin
Excellent work
Excellent work. They work with proper computer engineers not NVQ trained technicians that called themselves engineers. Very pleased with the quality of work. Will definitely use again.
30 April 2022
Reply from Supportwave
Hi there, thank you so much for your feedback! We appreciate it. Keep well, Caitlin
Yesterday my life changed for the better ..
Yesterday, 27th April, 2022 I made contact with nerdapp.com as I needed some real help from a Nerd who understands Apple imac. Some important software which I had loaded had refused to open, it was beyond me and friends who tried to assist. I knew that I needed "Remote Support" from a competent Techy. Not knowing anything about this "Outfit" I was very reluctant to give all my card details, but was desperate and hopeful that I could trust these guys to be honest and be able to solve my problem.
After a brief contact with a guy who could not offer "Remote Support" with the clock ticking I was transferred to Volkan Sakar who assured me that my 'Charge' would not start until he took control. He was professional and patient and such a nice pleasant guy who is EXCELLENT at what he does - WOW - A FIVE STAR EXPERIENCE - My thanks and gratitude go out to VOLKAN whom I would whole heartedly recommend to anyone requiring tech support. The Job cost me £36 and it was worth every penny!
28 April 2022
Unprompted review
Reply from Supportwave
Hi Geoff, wow thank you for such a brilliant review. You have definitely put a smile on our faces! We will be sure to let Volkan know that he did an excellent job. We are here for you whenever you need help with your tech. If you haven't already, don't forget to favorite Volkan so that you can rebook him should you need assistance. Keep well, Caitlin
My interaction was pleasant enough
My interaction was pleasant enough, but the problem was ultimately not resolved. It seemed to be okay, but returned shortly after the call was ended. Didn't feel like paying more money to return to someone who didn't really seem to be familiar with the issue.
26 April 2022
Reply from Supportwave
Hi Andy, thank you for your review and I'm sad to hear your experience wasn't excellent. I will ask one of the team to contact you and see if we can get to the bottom if it and get everything resolved asap! Thanks again
Excellent service
Excellent service. Immediate response and a great tech came out the same day..
25 April 2022
Reply from Supportwave
Hi Clive, thanks for taking the time to leave us a review! We are delighted we were able to assist. Have a great day, Caitlin
Problem not resolved but the guy tried…
Problem not resolved but the guy tried everything and was good at his job. He genuinely exhausted every option for an hour and a half. Although it is hard to part with £72 when problem couldn't be solved
18 April 2022
Reply from Supportwave
Hi Emma, thanks for your feedback. Sorry to hear that your issue did not get resolved, sometimes these types of situations are out of our hands. A member of our team will be in touch with you shortly! Have a lovely day, Caitlin
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