sure4pets Ltd Reviews 9

TrustScore 4.5 out of 5

4.3

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Company details

  1. Animal feed shop

Written by the company

Here at sure4pets, health comes first. As a result, we are not simply raw dog food suppliers. We are specialists in dogs’ health, well-being and nutritional requirements as well as their canine ancestral history, we have come to understand that 75-80% of health for any animal comes from nutrition – (SPECIFICALLY – Species Appropriate Raw food diets), enabling us to help you keep Healthy and Happy Animals. We also offer free advice and support to ensure the changeover to a Species Appropriate Raw Food diet (SARF) is as smooth as possible. We have a great wealth of knowledge and also understand the cause of lots of common health issues, not just with dogs and cats but animals in general, this is because as mentioned above, 75-80% of health comes from SARF diets, we provide a range of natural supplements and treatments to help you try and deal with the source of these health problems, rather than just addressing the symptoms. You can see what some of our customers have to say about us here


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ If I could give 10 stars I would


We’ve been a customer of Sure4pets for around 9 years now, and in all that time we’ve received nothing but outstanding support and advice. What really stands out is that the advice given isn’t a sales pitch—it’s genuine knowledge, shared to help you and your dogs live healthier lives.

Gareth, the owner, is one of the most knowledgeable and compassionate people you could wish to meet when it comes to canine health and nutrition. He goes above and beyond to help anyone who needs support with their dog’s condition or disease. Unlike many in the raw feeding community, Gareth’s advice is backed by real understanding—not just recommendations for products off the shelf. He has even written a book covering what you should and shouldn’t be doing when raw feeding, as well as the true causes behind disease, health issues, and allergies.

What Gareth knows about the root causes of illness, allergies, and other issues in dogs is truly incredible. He doesn’t just offer quick fixes or temporary solutions that have you returning week after week—instead, he helps you understand why your dog may be unwell and works with you to resolve the underlying cause.

Personally, I’ve saved hundreds of pounds in vet bills by following his tailored advice plans, created around my own dogs’ needs. The peace of mind I have knowing my dogs’ health is in safe hands is priceless.

Sure4pets isn’t even in our local area, but the distance is irrelevant when you know the quality of care and service is this exceptional.

Thank you, Sure4pets, for your quality raw food, amazing customer service, and advice I can always trust.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect shop

We just live around the corner from this shop, it had taken me over a year to find out we had a store right on our doorstep! Haha the shop itself is awesome often take my cocker there and she always goes for the raw chewy treats - value for money and staff are always there for a chat or advise if needed. I’m glad we still have shop like this in this day and age! Beats pets at home any day of the week! - think the shop could do with more publicity as shop is tucked away!

Highly recommended

15 April 2025
Unprompted review
sure4pets Ltd logo

Reply from sure4pets Ltd

Thank you so much for the vote of confidence Kelly, We certainly try our best for our fur and human customers.

Please also leave us a review on google and our actual FB page too, it would be gratefully received.

The sure4pets team

Rated 5 out of 5 stars

Amazing experience

I first popped the shop a message to find out how to introduce raw to my puppy. Gareth invited us into the shop to enable him to explain in depth and also allow us to gain knowledge about SARF. The shop shuts at 5pm however Gaz stayed until 7.15pm to talk to us and make us aware of what we needed to know. I highly recommend taking a visit to the shop as Gareth’s knowledge is second to none and his passion for what’s right for your dog is amazing. We certainly will be retuning!

17 October 2022
Unprompted review
sure4pets Ltd logo

Reply from sure4pets Ltd

Hi Paige, Thank you kindly for your review, we appreciate this very much, I take very seriously my time but am happy to share what I know with willing people to help ensure that you get it right allowing you to provide a healthy happy life for your dog.

Thank you again, I look forward to seeing you again and seeing your little pooch :-)

Gareth.

Rated 2 out of 5 stars

Inappropriate response

Firstly I want to point out that I whole heartedly agree with raw feeding.
I commenced my young puppy on raw diet, she became unwell and was found to have some abnormal anatomy, raw feeding was stopped for a few months, until her health improved and she later had surgery. I returned to the shop a few days ago to discuss reintroducing raw diet once we have the all clear following surgery. The young lady who was serving me, was very dismissive and shook her head when I tried to explain what had happened, verging on being rude and walked away. She did not give me a chance to explain what my dogs condition was, so therefore had no idea what I was trying to tell her. I will be reintroducing my dog to raw diet, but will shop elsewhere, as her response was not at all helpful or necessary. I fail to see how someone who does not know a dogs diagnosis can imply that I was wrong in what I was trying to explain.

3 September 2022
Unprompted review
sure4pets Ltd logo

Reply from sure4pets Ltd

As one of the owners and face of sure4pets, I would like to apologise for your experience at our store on this day, I can confirm that we have many very satisfied customers that are as loyal as we are in the service that we provide. I can only assume at this stage that the frustration in regards the matter was due to our understanding of not just the raw diet but a SARF diet - Species Appropriate Raw food and its necessity to health as it is for the billions of animals that live by the laws of nature (free from the plethora of disease we see with our domesticated dogs), along side our awareness to the root cause of disease and how we create the right environment in order to allow the body to heal as opposed to masking symptoms, may also have created frustration. You see no matter the disease, the root is said to be inflammation, so no matter the diagnosis inflammation is said to be the cause of disease, however its actually constipation (found in the lymphatic vessel - bodies sewer system that generally creates the inflammation as a result of what has been allowed to enter the body - IE synthetic "foods" chemical lab made drugs that treat symptomatic as opposed to the issue at the root, hence we already know the cause "we are what we eat" what enters the body (which is electrical, IE it is organic) only does on of 2 things, it either assimilates on a cellular level, thus creating health, vitality and life longevity (as seen in nature) or it does the total opposite, hence we see disease and illness, what we do creates one of 2 outcomes either a positive outcome or a negative outcome - cause and affect!, the effects of illness/disease (dis-ease of motion or function) from what has entered the body however can take time, thus we do not recommend flea, worm or vaccination treatments (none of which are found in nature), disease and illness does not come from thin air, it results in what we allow to enter the body. This aside, it does not replace the fact that your experience with us was as you felt negative, so I will discuss this matter further with my staff.

Thank you for your review, I hope you stick to a SARF diet and learn more for yourself about health, how we achieve it and what creates disease, "It's about the health of the dog, nothing more, nothing less"

The answers are not found in the mainstream approach though, and should you wish to visit the shop again, I will personally assist you on this journey.

Gareth.

Rated 5 out of 5 stars

My now 4month old Lhasa Apso Arthur

My now 4month old Lhasa Apso Arthur, arrived having been fed raw meat, all of his life . I was sceptical at first but I thought I'd give it a try. Gareth has been absolutely brilliant with his advice and his knowledge is amazing. I've had to ring on numerous occasions asking for advice. I'm now on my third order and will carry on using this system. Thank you to all at Sure4pets for all your help .I'm really impressed.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Team and Service

Gareth and the team at Sure4Pets, are a group of hard working dedicated people. They take the extra step to ensure your pet is getting the right diet it needs!

I would strongly recommend, they're at the top of the game!

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

We started using sure 4 pets a while ago and used to have our food delivered, the local delivery person was always extremely polite and friendly as well as being covid secure. However, we then found it easier to collect our dog food from the store as it wasn’t as far away as we thought. The staff are all lovely and the owner is so knowledgeable and clued up on raw feeding etc. As new comers to this kind of feeding it was so helpful to speak to someone who could confidently assist us. We wouldn’t go anywhere else now. Our German shepherd adores his food!

21 June 2021
Unprompted review

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