Surepassdrivingschool Reviews 

754
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, professionalism, and ability to build confidence, making the learning process enjoyable and effective. Many people highlight the exceptional service, noting that instructors go above and beyond to provide support and clear instructions, often leading to first-time passes. Reviewers frequently mention feeling at ease and understanding concepts due to the instructors' effective teaching methods and ability to adapt to individual learning styles. However, some people were dissatisfied with communication issues, unprofessional conduct from instructors, and difficulties in getting refunds or consistent service.

What people talk about most

Staff

People report positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the supportive and... See more

Service

Customers had positive experiences with service, often praising the instructors for their helpfulness and... See more

Instructions

Clients share positive opinions on instructions, with many reviewers praising their instructors for being... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

Mark Hawtin in Northampton, has been an absolute diamond teaching my daughter to drive. She is a shy girl and Mark made her feel calm and confident. She said she always felt at ease and he taught he... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more


Company details

  1. Driving school

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(754)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Passed 1st time

I paid for 30 hours upfront with Surepass and was told an instructor would be in touch to book lessons. My instructor, Darrell called to book lessons in which was easily sorted. I was really nervous on my first lesson but was put at ease straight away. Darrell understood my learning style quickly and was able to explain things to ensure I understood (especially when it came to reverse bay parking!). Darrell was very patient and understanding - especially when I made the odd mistake. I made the most of my 30 hours by doing lots of test routes prior to my test and also had lots of practice using our family car with the L plates on. When it came to my test, I felt ready - I passed 1st time, with 2 minors at Atherton Test Centre. Big thanks to Darrell for all of his help, it really has changed my life and given me freedom!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Legend! Calm, Confident and genuine nice bloke!

Having had a couple of fails on my test, and moving house into the middle of nowhere, i decided i had to find a new instructor and try something different. On recommendation from a friend I was put in touch with Mark Hawtin.
I will admit my ADHD makes me a little excitable and messes with my nerves - so effects how I drive, over a short period of intensive lessons Mark quickly identified area i needed to work on and helped me control my excitement and nerves!!
He was very calm and patient and I just wish i had found him before my previous attempts as i am sure i would have had a pink license well before now if i had!
Thanks Mark and Thank-you Surepass.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Neill is an absolutely increadible…

Neill is an absolutely increadible driving instructor so kind and took me on after having bad luck with my old instructor, made sure i was settled and had me passing first time in three months!! Would reccomend him to the world! so supportive and constructive!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark…

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark Hawtin from Surepass Northampton. My daughter was struggling with her previous instructor and really lacked in confidence, she has a test booked for June and was worried about test routes so we wanted make the change and get a local instructor who had the knowledge of the local area and help her on her way to her test.
On recommendation from former work colleague we contacted Mark, we are so pleased that we did! Mark took the time out to visit us at home and introduced himself ahead of her first lesson as he had sensed my daughter was nervous and this really helped put her mind at rest.
On her first lesson she came back beaming and over the moon with having found a kind, patient instructor who takes time to explain things, Mark 100% understands his student and builds a great rapport. Striking a great balance or serious learning yet making it such an enjoyable experience. Honestly the nerves have disappeared.
Mark makes her lesson time so much more practical learning which is enjoyable, relaxed and fun. I can’t believe the difference in her in such a short space of time.
Over the course of her first few weeks with Mark her confidence has rocketed and she actually enjoys and looks forward to her lessons.
She is really looking forward to June, getting on the road with her new found confidence as she believes she can do it now and she takes pride in her lessons knowing that you are always so proud of how far she has come.
The best instructor we know.
Thank you Mark!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

just passed with scott waring

just passed with scott waring, amazing instructor and very patient, he’s taught me a lot, and took me on very last minute and got me ready for my test! much appreciated from him!!

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional driving school and instructors.

I had lessons with Chris from surepass Wigan and I failed my test and then the instructor went very unprofessional and put down my skills and got rid of me even though I had been a client for serval months and always payed on time. Very unprofessional driving school and instructors wouldn’t recommend stay away.

20 August 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Josh,

I appreciate you taking the time to share your feedback, though I’m sorry to hear it was a negative experience. I have spoken with your allocated instructor and reviewed the communication between you both.

From my perspective, I feel your comments may not fully reflect the situation. Chris was willing to continue your lessons and take you for another test. You booked a test on a date when he already had another pupil scheduled, and he explained this to you. He also shared, diplomatically, that there was still some work to do before you were fully test ready. By your own acknowledgement, nerves also played a role in the faults recorded on your last test.

That said, I truly wish you the very best with your new instructor and in your future lessons.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Trish Bailey

Trish Bailey, Atherton, I had a great couple of months from her, she really brought my confidence on and simplified driving for me and personalised her tutoring to fit my way of learning, very chatty and friendly and let the lessons be independent only advising and talking me through it only stepping in if absolutely necessary.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy and convenient

Easy and convenient if you have no clue when it comes to finding an instructor. They allocate you an instructor, book your theory and test for you and you just sit back and wait until you want to start the lessons with your instructor.
My instructor Chris Bulpitt was supportive and really helped with my confidence to get me to test. Thank you Chris! I couldn’t have done it without you!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant driving instructor

Scott Waring based over in Nuneaton, has been a brilliant instructor teaching me how to drive the past 8 months. He taught me many things about driving and how to easily manoeuvre the car. A brilliant instructor would recommend

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin based in Northamton was…

Mark Hawtin based in Northamton was outstanding with our kids, from under confident learners to confident passed drives.
We have experienced many instructors through this journey and hands down Mark was far superior to anyone we have trusted our kids too!
Both of our kids have unique learning needs and Mark made their driving journey very easy and obtainable.
I would highly recommend Mark and as a parent am very grateful for his help.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Instructor Mark Hawtin - Highest recommendation possible.

Highest recommendation possible.
5 instructors later - we found Mark Hawtin who we title … Best instructor for neurodivergent teenagers, in the whole wide world, ever in the world!

Two of my teenagers have now passed their tests with Mark. Both have unique learning styles with SEN needs. Mark took time and care to understand their personalities and taught them in a way that made sense to their brains.

Mark consistently delivered clear and confident teaching in all aspects of driving and road safety. My kids came home happy and energised, never knocked or deflated. Mark built them up and shaped them into confident road users.

Good teachers are a gift, we have an enormous level of gratitude to Mark and feel blessed in finding such a brilliant instructor.

With 100% confidence, any parent nerves will be eradicated. Mark genuinely invests in your teenager and their confidence to drive.

Lastly, thank you Mark. My kids say you’re the best instructor ever and i totally agree. You are a total legend!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I booked my lessons with Su. I really struggled to retain information and dont tend to learn the typical way, whether through nerves or my disability making me exhausted. Su was more than patient, continually adjusting to my learning capabilities and never ran out of ways to either show me how to do a manoeuvre or understand the rules of the road. Su went above and beyond and I passed my test because of her abilities as a instructor,perseverance and believing in me even when I didnt. I would highly reccomend Su and do to anyone requiring a great instructor!
Thankyou Su

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Scott Waring

i had my driving lessons with Scott Waring and was brilliant. He explains things really well and after every lesson i always felt like i had learnt something new and like i had achieved everything possible throughout every lesson. i would highly recommend him to any new learners and i do not have a bad word to say about him

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Test day!! …

Today was the day of my test and my instructor Mr Mark Hawtin you took the time to make sure I was ready for anything you gave me the confidence I needed to pass and I will forever be grateful thank you again SurePass driving school!! I will always recommend you!!

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish driving school

I started driving lessons with an instructor called Aaron in 2023 from Surepass Driving School.
Every week we did the same things so when it came to my tests I wasn't prepared for it and failed my tests.
His car was broken all the time and had no power so going uphills you really had to put your foot down, you were lucky if it was doing 30 mph.
My last test I did was in a car that I wasn't use to. It was the 1st time that I had driven that car. It had no power and the the reverse gear was different to the other cars that I had driven beforehand.
I phoned Surepass and they said to take it up with Aaron but I can't get hold of him and it was them that employed him.
I wouldn't touch Surepass with a barge pole and I'm thinking of sueing them as the money I spent was from my beloved dad who died in October 2020.
The other thing about Aaron was he used to shout if you did anything wrong, also he would leave me to drive on the Mold to Denbigh road while falling asleep.

18 August 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Gaenor,

Thank you for taking the time to share your feedback. It was myself you spoke with yesterday, and I appreciated the opportunity to discuss your concerns in detail.

During our conversation, you mentioned the lessons you took with Aaron two years ago and expressed your dissatisfaction with them. I sincerely apologised for your experience and explained that had we been made aware at the time, we would have been able to look into the matter and take appropriate action to support you.

As I mentioned on the call, the instructor in question is no longer with us. While I have made a note of your concerns, there is unfortunately little we can do at this stage, and I suggested you may wish to contact the DVSA if you decide to pursue the matter further.

You also explained that you are seeking a refund for those past lessons. I again expressed that, had we been notified while the lessons were ongoing, we would have been in a better position to investigate and potentially resolve things more effectively. Reporting it two years later does limit our ability to act.

That said, I am genuinely sorry that you feel the service you received did not meet your expectations. I wish you the very best with your continued learning and success with your new instructor.

Kind regards,
Michelle Partington
Customer Service Manager
www.surepassdrivingschool.com

Rated 5 out of 5 stars

Honestly Trish was soo supportive

Honestly Trish was soo supportive, I had previously had a difficult experience with another driving instructor which made me uneasy driving but Trish really helped me to grow confidence in driving. I can’t thank her enough, she taught me more in a few months that I had learnt in a year with my other instructor. I passed first time and I’m soo grateful!!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Driving Lessons — Lee Morris

I had the luck and privilege of having Lee Morris as my driving instructor for a driving test in St. Helens. As tests are hard to come by, I was forced to come to St. Helens for the driving exam, and Lee was super accommodating in preparing me for it in just 2 weeks. Success was the result! A very heartfelt thank you to Lee!

15 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look