Surepassdrivingschool Reviews 

755
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, support, and ability to build confidence, especially for nervous learners. Many highlight the effective teaching methods and clear instructions that make learning enjoyable and lead to successful first-time passes. People appreciate the personalized approach and the instructors' dedication to going above and beyond to ensure a positive user experience. However, some customers also noted issues with the company's organization and communication. A few other people also felt that some instructors exhibited behavior that raised concerns about professionalism.

What people talk about most

Staff

People report positive experiences with staff, consistently praising instructors for their patience, support,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the supportive and... See more

Service

Customers had positive experiences with service, often praising the instructors for their helpfulness and... See more

Instructions

Clients share positive opinions on instructions, with many reviewers praising their instructors for being... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

Mark Hawtin in Northampton, has been an absolute diamond teaching my daughter to drive. She is a shy girl and Mark made her feel calm and confident. She said she always felt at ease and he taught he... See more

Rated 5 out of 5 stars

I successfully passed my driving test today on my first attempt with Mark as my instructor. After three years of attempting to learn how to drive and struggling significantly with confidence—particula... See more


Company details

  1. Driving school

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

755 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(755)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience with Surepass – big thanks to Chris!

did the 20-hour Fast Pass with Surepass and had Chris as my instructor. He was great throughout — gave clear feedback, kept me focused, and helped me stay calm. He was also really flexible with his schedule, which made things easier.

Passed first time and definitely recommend Chris if you’re looking to learn.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Neil was my driving instructor and…

Neil was my driving instructor and honestly couldn’t of asked for a better instructor honestly always wanting the best for my learning and always never letting me give up when I couldn’t achieve a certain skill.i honestly I am so thankful and grateful of how much Neil has helped me throughout my driving

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Trish

Trish was my driving instructor and there was never a dull moment with her. She made me feel so confident in driving and taught me very well. Thankyou for teaching me, i highly recommend

10 June 2025
Unprompted review
Rated 5 out of 5 stars

my instructor was Trish

my instructor was Trish, she made me feel so confident and more comfortable when driving and always drove me to be the best i could be. couldn’t of asked for anyone better so happy!!!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Keith Morgan was very unprofessional &…

Keith Morgan was very unprofessional & moody. Doesn’t have a very good attitude to young women. Definitely wouldn’t recommend.

1 May 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Karen,

I am sorry to hear your experience with Surepass wasn't a good one. I would like to hear more about your experience and to try to help, if you can contact me direct either by email: michelle.partington@surepass.biz or by phone: 07723405084.

Many Thanks
Michelle Partington
Customer Service Manager
Surepass Ltd.

Rated 5 out of 5 stars

Sue my instructor was amazing very…

Sue my instructor was amazing very knowledgeable and informative, she knows how to build confidence in learners and communicates perfectly but most importantly she is patient....I had other instructors in the past and the difference was night and day, thankyou for all your hardwork sue

8 June 2025
Unprompted review
Rated 5 out of 5 stars

PASSED FIRST TRY

I had Mark Lyon’s as my driving instructor in Plymouth.
I had my driving test today and passed with 0 faults first try!
Feel brilliant, Marks an amazing instructor!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Scott Waring

Scott made me feel very relaxed and at ease. From never trying to drive to passing in 7 months. I would highly recommend Scott to anyone looking to learn to drive.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Top instructor

I was with Scott Waring since turning 17 in February and I could not of asked for a better driving instructor he taught me things I never knew on the road and was the most patient person. I would recommend anyone to use Scott as their driving instructor

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Top driving

Mark hawtin was the instructor for my partner loice and he did a great job! Really made her feel at ease after her limited time driving in the UK (recently moved here) she needed refresher lessons just to get road confident on British roads! Thanks Mark you’ve really helped her confidence!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great instructor

My son has recently passed his driving test with Trish Bailey, she was a great instructor always turned up on time for lessons and was accommodating when he had to change days due to work. Would definitely recommend sure pass and Trish.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Passed my test today

Passed my test today. Did an intensive driving course with Mark Lyons and he was brilliant. Mark was very calm throughout the course, patient and informative. He helped me overcome most of my driving anxiety. Thanks Mark!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

the bestttt

i couldn’t have asked for a better instructor than neil, he’s amazing at what he does and is also just such a lovely person who made me feel really calm and confident while driving. i would highly recommend him to anyone looking!!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam company for instructors...

Scam company for instructors...
I worked wuth this company for 2 years. They were not too great with giving me students but would take their money out on time. I had to arrange my own students from recommendations, family and friends. They lure you into signing the contract by saying you will be making fortune but then forget about you and don't bother with giving you any students or business. When I resigned from the company. They were very unhelpful in providing me the proof of working with them and driving their car without any claim or accident saying they are not obliged to do so.
They charged me £700 to leave their company even after my contract was finished. They put me on auto renewal without informing me. When I refused to go on it . I was fined. Instructors please read your terms and conditions carefully before you sign the contract.
Manager at sure pass isn't very helpful. She becomes very rude and arrogant if you request her for anything in writing.
Keep in mind instructors if you have any disagreement with any learner over anything. This company is very unsupportive and will make every effort to pin you down.
Do not work with this company.
Don't waste your time and money.

18 April 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Saima,

Thank you for your feedback. As a driving school, we do offer a pupil guarantee written into the contract. If this guarantee had not been fulfilled, you could have made a claim against it.

It is also written in our terms that to give notice at the end of the term, one month's notice is required. From what you have said, it appears you neglected to do this, and so the contract auto-renewed, which, according to our terms, incurs buy-out fees.

Regarding your feedback about the letter of no claims, as we are not an insurance company, this isn't something we are able to provide. This would have been explained to you at the time.

We take all complaints very seriously. It sounds like you may have received a few complaints from pupils and didn't feel supported through this process. For this, I can only apologize.

Thank you again for your feedback, and we wish you good luck with your future endeavors.

Many Thanks
Michelle Partington
Customer Service Manager

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