Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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SureServe came to replace my electricity meter early May. The process was smooth from first to last. Derek Doyle was the engineer. He rang the evening before to confirm that he was coming the next da... See more
Company replied
The communication throughout the whole process of having my house insulated and a new heat pump and heating system has been first class. A special mention to the heating engineers Chris McCracken and... See more
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I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
Company replied
Company details
- Central Heating Service
- Energy Equipment and Solutions
- Fire protection service
- Heating service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8k reviews
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Dominic really helpful and patient did…
Dominic really helpful and patient did a good job very thorough
23 April 2026
Unprompted review
Reply from Sureserve
Spencer Mehlman,
We're so glad to hear that you had a positive experience and that our employee was helpful, patient, and thorough. Thank you for your feedback! We will pass on your kind words and appreciation on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
My meters were replaced quickly and…
My meters were replaced quickly and efficiently by sureserve engineer Stephen Howe, Received a txt and email advising exactly when he would be at my property and arrived exactly as stated
23 April 2026
Unprompted review
Reply from Sureserve
Caroline Hume,
We're happy to hear that your meter replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the engineer's punctuality and communication, We will pass on your kind words and appreciation on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We have had issues with our meters…
We have had issues with our meters for months with several engineers coming and advising, blah blah blah!!
Yesterday, another chap came to change the meter and get the Smart meter thing in our kitchen to work. He didn't need to change our gas meter, he just fixed it and got the Smart thing working and helped to get the app on my phone working. Ryan Rodriguez from Providor - thank you very much 😀 Excellent
22 April 2026
Unprompted review
Reply from Sureserve
GAIL HAYES,
We're happy to hear that the engineer resolved the issues with your meters and smart device. We appreciate you acknowledging their expertise and are so glad everything is now working smoothly for you. Thank you for your excellent feedback, We will pass on your kind words and appreciation on to Ryan.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent 5 Star Service James Forde
Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive and simple manner we could understand. Took the time to answer any questions we had and was so professional and considerate. A real shining example of how all tradespeople should be. Thank you James.
22 April 2026
Unprompted review
Reply from Sureserve
Glynis,
We're happy to hear about the excellent service during the smart meter installation for your mother. We appreciate that the engineer was punctual, friendly, and explained everything clearly. We'll pass this on. Thank you for your feedback. We will pass on your kind words and appreciation on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Efficient meter change
James Forde changed our meter. He was prompt, efficient and friendly. Whole process went smoothly.
23 April 2026
Unprompted review
Reply from Sureserve
Ian Hudson,
We're happy the meter change went smoothly. We appreciate you mentioning the engineer's promptness, efficiency, and friendliness. We will pass this feedback on. We will pass on your kind words and appreciation on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had asmartmeter fitted today
Had a smartmeter fitted today . Went very well the engineer explained all . The engineers name was Dominic very professional.
23 April 2026
Unprompted review
Reply from Sureserve
Suzanne,
We're happy the smart meter installation went well. It's great to hear the engineer was professional and explained everything clearly. We appreciate your feedback,We will pass on your kind words and appreciation on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris Wemyss excellent engineer
Chris Wemyss excellent engineer. Text 30 mins before to say he was expected to arrive at 08:00. Spot on time so so pleasant. Well done Chris 😊
23 April 2026
Unprompted review
Reply from Sureserve
Jillian,
We're happy to hear that the engineer provided excellent service and arrived on time. We appreciate you taking the time to share your positive experience with us.We will pass on your kind words and appreciation on to Chris.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter install booked via Octopus…
Smart meter install booked via Octopus and installed by Derek D of Sureserve. He was on time, friendly, efficient and tidy. A good service provided including a call ahead yesterday evening as we were first visit of the day. Thanks.
23 April 2026
Unprompted review
Reply from Sureserve
A B,
We're happy to hear that the smart meter installation went smoothly. We appreciate you mentioning the technician's punctuality, friendliness, and efficiency. Thanks for your positive feedback. We will pass on your kind words and appreciation on to Derek and the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worse company ever
Worse company ever . Didn’t turn up 3 times and no phone call !! Then turned up twice with no part or wrong part. Customer service just pass the buck and tells lies . Google star rating very poor and says just what a rubbish company they are xx
23 April 2026
Unprompted review
Reply from Sureserve
Debra Packman,
We regret that you had multiple no-shows and incorrect parts, and that our service was not helpful. We appreciate your feedback and will investigate how we can improve. If you could send more information to allow us to escalate this to a manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Derek
Great service from Derek. He called me the day before with a rough time and then again on the morning. Very professional and fitted our smart meter with no trouble.
10 April 2026
Unprompted review
Reply from Sureserve
NS87,
We're happy to hear that you received great service and that the engineer contacted you beforehand. We appreciate your positive feedback regarding the smart meter installation. We will pass on your kind words and appreciation on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer came today to fit smart…
Engineer came today to fit smart meter,engineers name John walker excellent service
22 April 2026
Unprompted review
Reply from Sureserve
Customer,
We're happy to hear that the smart meter installation went smoothly! We appreciate you taking the time to share your positive experience with us; thank you! We will pass on your kind words and appreciation on to John Walker.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve are a joke
Sureserve are a joke, they give you dates when they are meant to come out, then break it so your left sittng around , when you phone to complain they talk to you like a child and slam the phone down on you. Absolute joke ,im fuming with always having to run around after them , if they change the dates I wish they would let us know so we're not wasting a whole day waiting ,disgusting, ive sent an email to sureserve showing the date they should of been out so we will see what happens next
22 April 2026
Unprompted review
Reply from Sureserve
Sharon Baker,
We regret to hear about the poor service you received and the communication issues you experienced. We appreciate your feedback and will address this internally to improve our scheduling and customer service. Thank you for bringing this to our attention. If you could send more information to allow us to escalate this to a manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I was visited yesterday at OX10 7NY due…
I was visited yesterday at OX10 7NY due to my boiler tripping my electrics. Milon called me to say he was on his way. He quickly identified the problem ordered the part and came back today, again calling to say he was on his way, fitted the part and everything is working well. He was very friendly and professional. He left everything as he found it and was respectful in my home.
22 April 2026
Unprompted review
Reply from Sureserve
Lou Kerr,
We're happy to hear about the positive experience you had! We appreciate your kind words regarding the prompt identification and resolution of the boiler issue. We're also glad you found the service friendly and professional. Thank you for your feedback! We will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic installed duel smart meters at…
Dominic installed duel smart meters at my home yesterday. Very helpful and over come a few issues to get the job done. Responsive and kept me in the loop for appointment.
Thank you
21 April 2026
Unprompted review
Reply from Sureserve
Darren Peacock,
We're happy to hear that the engineer was helpful and overcame issues during your smart meter installation. We appreciate you acknowledging the responsive communication. Thanks for your feedback! We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Organised and up front for my visit
Organised and up front for my visit. Claer comms throughout. Very little disruption to my day while work was carried out and the engineer (Stephen I believe) was polite and professional to work with.
22 April 2026
Unprompted review
Reply from Sureserve
Graham,
We're happy to hear that the visit was organized and that the communications were clear. We appreciate that there was very little disruption and that the engineer was polite and professional. Thank you for your positive feedback! We will pass this on to their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installation
Engineer Craig Dixon arrived on time. Was very helpful and efficient throughout the call.
21 April 2026
Unprompted review
Reply from Sureserve
Joyce taylor,
We're happy to hear that the engineer was helpful and efficient during the service call. We appreciate you taking the time to leave us this positive feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Fantastic job - thanks Dominic!
Fantastic job, really friendly and knowledgeable engineer, would definitely recommend.
21 April 2026
Unprompted review
Reply from Sureserve
Danny Harmsworth,
We're happy to hear that you had a fantastic experience with our friendly and knowledgeable engineer! We appreciate your recommendation. We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart Meter Set Up
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He explained what he was doing and settled any concerns I might have had. Provided excellent service. Thank you.
21 April 2026
Unprompted review
Reply from Sureserve
Gary Moss,
We appreciate you sharing your experience. We're happy to hear the smart meter setup was enhanced by the engineer's politeness, professionalism, and affability. We're glad they addressed your concerns and provided excellent service. We will pass on your kind words to them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sorted it!
Thanks to Derek Doyle for sorting out the communication issues with my electricity meter. He explained things clearly and helpfully.
21 April 2026
Unprompted review
Reply from Sureserve
MO,
We're happy to hear that the engineer resolved the communication issues with your electricity meter effectively. We appreciate you highlighting their clear and helpful explanations. We will pass this on to Derek and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
If you live in a council property
If you live in a council property, they will give you the runaround put you through to one person. They won't pick up and you'll go over this again and again. They don't respect Council clients. (this has happened to me or more than 3 occasions.) the reason why I'm calling them is because the original work that they have carried out has always been Shorty and poorly executed needed someone to come and sort the problem out.
21 April 2026
Unprompted review
Reply from Sureserve
Mike Howard,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you've experienced with our service and the repeated issues with the work carried out. We take your concerns seriously and will investigate how to improve our responsiveness and the quality of our work. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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