Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m very pleased with the work carried out by Atney Stephenson. The job was completed quickly and to a high standard. He was polite, friendly, and easy to communicate with throughout the process. He a... See more
Company replied
Dominic from Sureserve came out today to install my smart meter and provided an excellent service from start to finish. He was friendly, professional, and made the whole process feel easy and stre... See more
Company replied
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
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Company details
- Central Heating Service
- Energy Equipment and Solutions
- Fire protection service
- Heating service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Our engineer Dominic had to spend a…
Our engineer Dominic had to spend a long time sorting out and simplifying our system when Octopus asked him to come and fix our new meters.
It wasn’t an easy or quick job but he has done an excellent professional job and everything has been sorted.
24 April 2026
Unprompted review
Reply from Sureserve
Helllo Mr. Neil James,
We appreciate you taking the time to share your experience. We're glad to hear that the engineer was able to resolve the complexities of your system efficiently and professionally during the meter installation. Thank you for your positive feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I wish I could have given them even…
I wish I could have given them even below then ONE, I complained for hot water in December 2025 and they called me back in April 26, what a shame!
Since they are big a company and must have connections with local governments, so they will make full use of that in making money and reuning people's life..
23 December 2025
Unprompted review
Reply from Sureserve
Farhat Un Nisa,
We regret to hear about the delayed response to your hot water complaint. We appreciate you bringing this to our attention, and we'll review our response times to improve our service. If you would like to get in touch with me at the below email to allow me to escalate this to a manager to look into further.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe was very nice
Engineer Stephen Howe was very nice, very helpful and very knowledgable
24 April 2026
Unprompted review
Reply from Sureserve
Hello Ann,
We're happy our engineer was nice, helpful, and knowledgeable! We appreciate you sharing your positive experience and will pass this on to them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
New meter install
Derek came around to install our new smart meter today. Did a great job. Fast , professional & knowledgeable about the product. Made it an easy appointment.
23 April 2026
Unprompted review
Reply from Sureserve
Stuart Wild,
We're happy the smart meter installation was fast and professional. It's great to hear the engineer was knowledgeable and made it easy. We appreciate your positive feedback; thank you!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris and sonny were extremely friendly…
Chris and sonny were extremely friendly , clean tidy. Couldn’t have asked for better lads to do the job.
Truly went above and beyond on every aspect of the job.
Would have them back anytime.
Thanks lads. Not all hero’s were capes.
I hope your company values you as much as we do.
23 April 2026
Unprompted review
Reply from Sureserve
Hello Luke,
We’re happy to hear that you had such a positive experience. It’s great to know the team’s friendliness and dedication were appreciated. Thank you for acknowledging their hard work. We will make sure your feedback is passed on to them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from John Walker
Great service from John Walker at Sureserve. We needed a new gas meter and sorted it very quickly. Spent time afterwards guiding us through the meter reader which he also set up.
Thank you. Top notch.
20 April 2026
Unprompted review
Reply from Sureserve
Hello James,
We're happy to hear that you received great service and a quick resolution for your new gas meter. We appreciate you acknowledging the guidance provided with the meter reader setup. Thank you for your top-notch feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very good quick and easy
All good very quick and easy very helpful nice repertoire of the company
22 April 2026
Unprompted review
Reply from Sureserve
Hello Robert,
We're happy that everything was quick and easy for you. We appreciate your positive feedback regarding our company!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen Howe gave us tips on how to…
Stephen Howe gave us tips on how to save electricity and pointed out our gas pipework was not up to code. He was very neat and tidy and very thorough. A very nice and professional man.
23 April 2026
Unprompted review
Reply from Sureserve
Hello Robert,
We're happy to hear that the engineer provided helpful advice on saving electricity and identified the gas pipework issue. We appreciate the feedback on his neatness, thoroughness, and professionalism.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Adam machin was very professional…
Adam machin was very professional polite and friendly and I have every confidence in the job he did at my property in Kemsing Kent
22 April 2026
Unprompted review
Reply from Sureserve
lynne shaw,
We're happy to hear that the engineer was professional, polite, and friendly! It's great to know you have confidence in the work completed at your property. We appreciate your feedback! We will pass on your kind words and appreciation on to Adam.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek communicated well about when he…
Derek communicated well about when he would arrive. Was very efficient getting our meter changed.
22 April 2026
Unprompted review
Reply from Sureserve
Richard Smith,
We're happy to hear that the communication about the arrival time was helpful and the meter change was efficient. Thank you for your positive feedback! We will pass on your kind words and appreciation on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic really helpful and patient did…
Dominic really helpful and patient did a good job very thorough
23 April 2026
Unprompted review
Reply from Sureserve
Spencer Mehlman,
We're so glad to hear that you had a positive experience and that our employee was helpful, patient, and thorough. Thank you for your feedback! We will pass on your kind words and appreciation on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
My meters were replaced quickly and…
My meters were replaced quickly and efficiently by sureserve engineer Stephen Howe, Received a txt and email advising exactly when he would be at my property and arrived exactly as stated
23 April 2026
Unprompted review
Reply from Sureserve
Caroline Hume,
We're happy to hear that your meter replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the engineer's punctuality and communication, We will pass on your kind words and appreciation on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We have had issues with our meters…
We have had issues with our meters for months with several engineers coming and advising, blah blah blah!!
Yesterday, another chap came to change the meter and get the Smart meter thing in our kitchen to work. He didn't need to change our gas meter, he just fixed it and got the Smart thing working and helped to get the app on my phone working. Ryan Rodriguez from Providor - thank you very much 😀 Excellent
22 April 2026
Unprompted review
Reply from Sureserve
GAIL HAYES,
We're happy to hear that the engineer resolved the issues with your meters and smart device. We appreciate you acknowledging their expertise and are so glad everything is now working smoothly for you. Thank you for your excellent feedback, We will pass on your kind words and appreciation on to Ryan.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent 5 Star Service James Forde
Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive and simple manner we could understand. Took the time to answer any questions we had and was so professional and considerate. A real shining example of how all tradespeople should be. Thank you James.
22 April 2026
Unprompted review
Reply from Sureserve
Glynis,
We're happy to hear about the excellent service during the smart meter installation for your mother. We appreciate that the engineer was punctual, friendly, and explained everything clearly. We'll pass this on. Thank you for your feedback. We will pass on your kind words and appreciation on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Efficient meter change
James Forde changed our meter. He was prompt, efficient and friendly. Whole process went smoothly.
23 April 2026
Unprompted review
Reply from Sureserve
Ian Hudson,
We're happy the meter change went smoothly. We appreciate you mentioning the engineer's promptness, efficiency, and friendliness. We will pass this feedback on. We will pass on your kind words and appreciation on to James.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had asmartmeter fitted today
Had a smartmeter fitted today . Went very well the engineer explained all . The engineers name was Dominic very professional.
23 April 2026
Unprompted review
Reply from Sureserve
Suzanne,
We're happy the smart meter installation went well. It's great to hear the engineer was professional and explained everything clearly. We appreciate your feedback,We will pass on your kind words and appreciation on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris Wemyss excellent engineer
Chris Wemyss excellent engineer. Text 30 mins before to say he was expected to arrive at 08:00. Spot on time so so pleasant. Well done Chris 😊
23 April 2026
Unprompted review
Reply from Sureserve
Jillian,
We're happy to hear that the engineer provided excellent service and arrived on time. We appreciate you taking the time to share your positive experience with us.We will pass on your kind words and appreciation on to Chris.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter install booked via Octopus…
Smart meter install booked via Octopus and installed by Derek D of Sureserve. He was on time, friendly, efficient and tidy. A good service provided including a call ahead yesterday evening as we were first visit of the day. Thanks.
23 April 2026
Unprompted review
Reply from Sureserve
A B,
We're happy to hear that the smart meter installation went smoothly. We appreciate you mentioning the technician's punctuality, friendliness, and efficiency. Thanks for your positive feedback. We will pass on your kind words and appreciation on to Derek and the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worse company ever
Worse company ever . Didn’t turn up 3 times and no phone call !! Then turned up twice with no part or wrong part. Customer service just pass the buck and tells lies . Google star rating very poor and says just what a rubbish company they are xx
23 April 2026
Unprompted review
Reply from Sureserve
Debra Packman,
We regret that you had multiple no-shows and incorrect parts, and that our service was not helpful. We appreciate your feedback and will investigate how we can improve. If you could send more information to allow us to escalate this to a manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Derek
Great service from Derek. He called me the day before with a rough time and then again on the morning. Very professional and fitted our smart meter with no trouble.
10 April 2026
Unprompted review
Reply from Sureserve
NS87,
We're happy to hear that you received great service and that the engineer contacted you beforehand. We appreciate your positive feedback regarding the smart meter installation. We will pass on your kind words and appreciation on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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