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Sure Stride Reviews 

2
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TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

2 reviews

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3.3

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(2)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Runs small.

Overall, a good product but be award, they run small. I usually wear a Medium and it fits more like a small or even an extrasmall. Check the size chart carefully.

16 April 2026
Unprompted review
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Reply from Sure Stride

Hi William,

Thank you so much for taking the time to share your feedback. We’re really glad to hear you’re enjoying the product overall! We also appreciate you highlighting the sizing, as this can be helpful for other customers when choosing the right fit.

We always recommend checking the size chart before ordering, and your note is a great reminder for others to do the same. If you ever need any assistance with sizing or exchanges in the future, our team is always here to help.

Thanks again for your support!

Thank you,
Sure Stride

Rated 1 out of 5 stars

Returns are a fight.

The first order was way too small. It was returned and I received credit for the purchase excluding shipping.
The second order was somehow doubled by the company. I received 2 orders of the same thing with different order numbers. After 6 or 7 emails, I finally gave up trying to get a refund of the correct order returned.
The phone number listed does not go to Sure Stride.
I would never buy from this company again. They tried to get me to keep the first order in exchange for 30% of what I paid. Why would I want to keep something that doesn't fit????

6 March 2026
Unprompted review
Sure Stride logo

Reply from Sure Stride

Hi Kathy,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced with the sizing, the duplicate order, and the difficulty reaching a resolution. That is certainly not the experience we want any of our customers to have.

We understand how disappointing it must have been to go through multiple emails without getting the outcome you expected, especially after returning the item. Your comments about the phone number and the return process are very important to us, and we will review this internally to ensure issues like this are addressed and improved moving forward.

If you’re open to it, we would still like the opportunity to review your case and make things right. Please feel free to contact us with your order details so we can take another look and assist you properly.

Phone: +1 (888) 314 4460
Email: support@surestride.co

Thank you again for your feedback.

Regards,
Sure Stride

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